Summary
Overview
Work History
Education
Skills
Special Recognition
Timeline
BusinessAnalyst
Jane Ong

Jane Ong

Senior Advanced Care Paramedic II
Brisbane

Summary


Leveraging extensive experience in hospitality, front line emergency response and healthcare, I possess a transferable skillset ideal for a career shift towards Workplace Health and Safety. Demonstrated leadership through project management, staff development, and fostering collaboration across diverse settings. My ability to build strong relationships, communicate effectively under pressure, and navigate complex situations is further bolstered by a sharp analytical mind honed through data-driven decision making. This well-rounded skillset, coupled with a continuous learning commitment, makes me a valuable asset for organizations seeking to cultivate a robust workplace safety and well-being culture.

Overview

17
17
years of professional experience
2
2
Languages

Work History

Senior Advanced Care Paramedic II

Queensland Ambulance Service
12.2014 - Current
  • Implemented streamlined documentation workflows, ensuring accurate medical records and fostering a culture of accurate information sharing to facilitate seamless patient handovers between healthcare teams.
  • Collaborated with hospitals to optimize patient flow and treatment plans for a more efficient healthcare delivery with the emphasis of patient advocacy.
  • Mentored graduate paramedic by providing supervision, guidance and support to foster their professional growth.
  • Built strong partnerships with diverse stakeholders, fostering seamless collaboration and efficient response during critical emergency situations.
  • Assisted in disaster response efforts by providing timely medical assistance, triage support, and logistical coordination during large-scale events or incidents.
  • Educated the public on emergency preparedness, first aid techniques, and preventative measures to reduce the risk of injury or illness.
  • Delivered exceptional pre-hospital emergency care, adhering to QAS protocols and utilizing evidence-based practices, to ensure rapid response and high-quality patient care across diverse settings, ultimately improving patient outcomes.
  • Demonstrated a commitment to continuous learning and professional development. Possess a strong work ethic and the ability to readily adapt to new information and best practices, ensuring the application of the latest advancements in pre-hospital medicine.

Acting Clinical Support Officer

Queensland Ambulance Service
06.2021 - 08.2021
  • Facilitated the development and delivery of clinical education programs, ensured ongoing clinical competence, and contributed to continuous quality improvement initiatives, while providing guidance on clinical standards, policies, and procedures.
  • Conducted clinical audits and investigations to ensure adherence to educational and clinical governance objectives.
  • Championed a culture of excellence by providing clinical leadership, fostering professionalism, and delivering high-quality care through program development, staff coaching, continuous improvement initiatives, and guidance on clinical standards and procedures.
  • Cultivated a safe and inclusive work environment in the West Moreton DIstrict by promoting zero tolerance towards violence, supporting victims of domestic and family violence, and fostering gender equality, respectful relationships, and diversity.

Acting Operational Media Liaison Officer

Queensland Ambulance Service
10.2020 - 12.2020
  • Acted as a primary media liaison, fostering positive relationships with journalists, effectively delivering operational information, and ensuring accurate and timely updates during emergencies.
  • Supported executive leadership by providing targeted messaging guidance for public appearances or statements on sensitive issues.
  • Demonstrated crisis communication expertise during the COVID-19 pandemic by functioning within the Public Information Cell and ensuring critical information flow to staff and the public.
  • Monitored news outlets daily to identify potential threats or opportunities in media conversations about the organization.
  • Coordinated responses to incoming inquiries from reporters and other stakeholders in a timely manner while maintaining accuracy.
  • Boosted social media engagement by creating compelling content and managing multiple platforms.
  • Organized successful press conferences, interviews, and media opportunities for senior operational supervisors or spokespeople.

Restaurant Co-Owner

ROCK Restaurant
04.2007 - 12.2011
  • Built strong partnerships with local producers, securing consistent supplies of high-quality, seasonal ingredients at cost-effective prices. Prioritized utilizing local, seasonal produce to maximize menu freshness and value.
  • Spearheaded marketing initiatives to expand the restaurant's reach beyond the Hunter Valley wine region, attracting new customers and driving tourism to the region. Successfully executed national marketing campaigns, collaborating with media outlets like Delicious Magazine and Gourmet Traveller, and partnered with P&O Cruises to showcase the region's culinary offerings. This resulted in increased foot traffic and revenue growth.
  • Successfully spearheaded the restaurant's culinary vision, achieving a prestigious 1 Chef Hat within 9 months of opening, marking the first establishment in the region to receive this recognition by The Good Food Guide.
  • Further propelled the restaurant's success by securing 2 Chef Hats from The Good Food Guide and the accolade of Best Regional Restaurant by Gourmet Traveller Magazine within the following year.
  • Championed culture of professional development, mentoring staff and fostering their growth. Partnered with local TAFE institutions to recruit apprentices and mentored them alongside world-class chefs. This initiative empowered the development of highly skilled culinary professionals within the community, directly addressing the challenge of staff retention in competitive, rural market. By fostering talent and creating positive work environment, we achieved low staff turnover rate.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Oversaw financial operations, implementing cost-saving measures and maximizing profitability. Streamlined efficiency by establishing inventory management system. This system monitored ingredient usage and minimized waste, allowing for strategic menu design that optimized cost and profitability for both lunch and dinner services.
  • Elevated customer satisfaction through the implementation of high-quality service standards and comprehensive staff training programs. These programs fostered collaboration between front-of-house and kitchen staff, providing a deeper understanding of menu design, food sourcing, and the overall culinary experience. This holistic approach ensured a seamless dining experience for our guests.

Education

Bachelor of Paramedic Science -

University of Queensland
Ipswich, QLD
04.2001 -

Bachelor of Media And Journalism -

Macquarie University
Epping, NSW
04.2001 -

Skills

    Leadership

undefined

Special Recognition

Awarded the prestigious National Emergency Medal for exceptional service during the 2019-2020 Australian Bushfires. This recognition acknowledges my significant contributions in the nationally declared emergency, highlighting my commitment to public safety in critical emergency situations.

Timeline

Acting Clinical Support Officer

Queensland Ambulance Service
06.2021 - 08.2021

Acting Operational Media Liaison Officer

Queensland Ambulance Service
10.2020 - 12.2020

Senior Advanced Care Paramedic II

Queensland Ambulance Service
12.2014 - Current

Restaurant Co-Owner

ROCK Restaurant
04.2007 - 12.2011

Bachelor of Paramedic Science -

University of Queensland
04.2001 -

Bachelor of Media And Journalism -

Macquarie University
04.2001 -

Similar Profiles

CREATE PROFILE
Jane OngSenior Advanced Care Paramedic II