Jane Reynolds
Paddington
Summary
Focused professional with a strong background in Account Management, HR, Administration and Hospitality, placing strong importance on continuous learning and development. I am organised and professional with the ability to manage multiple priorities with a positive attitude, whilst being willing to take on various responsibilities.
Overview
5
5
years of professional experience
Work History
Administration and Recruitment Assistant
Claims Pharmacy
03.2024 - Current
- Monitoring the main mailbox and phone line to assist staff and liaise with stakeholders, providing timely and professional responses.
- Managing the data entry for Pharmacy invoicing
- Facilitating a smooth onboarding process for new employees by preparing offer letters, coordinating training, setting up users online and assisting management with improving induction days for staff members.
- Working closely with Insurers to improve document organisation and management.
- Communicating strict deadlines within the Administration team and Pharmacists.
Home Care Companion
Help at Home Montefiore
03.2024 - Current
- Provided respite care for family caregivers, allowing them time to rest and recharge while ensuring their loved one received consistent care.
- Assisted clients in managing medication schedules to ensure timely administration of necessary medications.
- Improved clients quality of life by offering companionship, conversation, and emotional support.
- Utilized creative problem-solving skills for overcoming obstacles related to mobility, communication, or other challenges faced by clients with special needs.
- Planned and prepared nutritious meals tailored to individual dietary needs, contributing to improved overall health outcomes for clients.
- Documented client progress thoroughly in daily logs, maintaining accurate records of all care provided.
HR Assistant and Talent Acquisition
Alseasons Hospitality Staff
10.2023 - 03.2024
- Coordinated the daily interview diary and the organisation of interviews within the team.
- Managed the main HR mailbox and phone line to assist staff with the correct preparation of onboarding documentation.
- Chased up confidential information and documentation from successful interviewees.
- Scanning and filing management.
- Analysing daily reports for solutions to assist with bottlenecks in the onboarding process.
- Undertook compliance and legislative checks such as Visa checks, Working with Children checks and Police checks.
- Managing the uniform requirement process for new staff, monthly stock takes and ordering from suppliers.
- Credit card charges, daily reconciliation and budget management.
- The creation of the meeting agenda and taking meeting notes weekly.
Account Executive
PRISM Ideas
09.2022 - 04.2023
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- In charge of aligning staff with clients after assessing experience and training with the job requirements of clients.
- Allocating the correct training modules to staff.
- Attending meetings, administration and editing documents and general upkeep of client relationships.
- Developing plans to attain client goals and meeting required KPIs and sales quotas.
- Assisting new clients through our processes.
Waitress, Bar Staff and Team Leader
Thyme People
06.2019 - 09.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs in a variety of settings.
- Learnt fast to new roles, adapt to new teams and to work with new systems to deliver high levels of customer service
Customer Account Manager
Lambton Tailoring
10.2021 - 06.2022
- Managed high end accounts in the luxury tailoring industry.
- Strengthened client relationships through regular communication and personalized account management strategies.
- Worked closely with other departments, suppliers and delivery services to ensure quality was met throughout the product lifecycle,
- Regular learning of new products and tailoring methods to assist client queries and to help with the ordering process
- Assisted clients with the ordering process on a personalised system.
- Assessing the quality of garments going out to clients.
Education
Bachelor of Arts - Business Management
Northumbria University
Newcastle, United Kingdom06.2021
A Levels - A Levels
Helsby High School
Cheshire, United Kingdom09.2015
Skills
- Record Preparation
- File Maintenance
- Time Management
- Computer literate, including Microsoft Word, Excel and Outlook
- Organisation
- Adaptability
- Team Player
- Strong written and verbal communication
Accomplishments
- 1st place in the North East Initiative for Business Ethics with my dissertation based around fast fashion, consumer choices and sustainability
- April 2021- Won 2nd place award in an international dissertation competition. This was achieved by presenting my dissertation, to a panel of judges from across the world.
Timeline
Administration and Recruitment Assistant
Claims Pharmacy
03.2024 - Current
Home Care Companion
Help at Home Montefiore
03.2024 - Current
HR Assistant and Talent Acquisition
Alseasons Hospitality Staff
10.2023 - 03.2024
Account Executive
PRISM Ideas
09.2022 - 04.2023
Customer Account Manager
Lambton Tailoring
10.2021 - 06.2022
Waitress, Bar Staff and Team Leader
Thyme People
06.2019 - 09.2022
Bachelor of Arts - Business Management
Northumbria University
A Levels - A Levels
Helsby High School
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