Accomplished and customer-centric sales professional dedicated to uncovering and developing new business opportunities while forging lasting relationships with clients, vendors, and internal and external partners. Results-driven approach consistently meets targets, showcasing solid analytical skills and collaborative team-oriented mindset. Strong foundation in sales processes with a proven track record in generating new business through strategic and targeted outreach that consistently delivers results, driving growth for the organization.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Inside Sales Manager, Global
Dendra Systems
01.2020 - Current
Company Overview: Headquartered in Oxford, United Kingdom and with operations globally, Dendra provides unique ecosystem insights to asset owners, operators and engineers through the digitalization of biodiversity and land management across Mining, Oil & Gas and other Infrastructure
Dendra's proprietary large-scale, ultra-high resolution remote data capture, coupled with purpose-built AI platform supports operating efficiency gains, behaviours0 and reinforcement of ‘license to operate' across terrestrial, aquatic and built environments
Dendra is empowering humanity to restore the balance of our natural world
Reporting directly to the Chief Commercial Manager as Global Inside Sales Manager
Develop and implement a new inside sales framework to include new processes, sales strategy, lead management process and sales metrics to be rolled out globally
Build and manage a high-performance global inside sales team
This included hiring, training, mentoring and motivating the team as well as providing ongoing professional development opportunities
Worked with Regional Sales Managers to leverage inside sales across their region to compliment the regional sales teams
Monitor inside sales metrics and manage the entire inside sales administration process
Presents monthly and quarterly inside sales metrics and achievements
Develop and execute on local and global inside sales campaigns
Measure, track and report their effectiveness
Negotiate sales contracts and associated install and commissioning milestones
Inside Sales Manager, Global
Hexagon Mining
01.2019 - 01.2020
Company Overview: Hexagon is a global leader in digital solutions that create Autonomous Connected Ecosystems (ACE), a state where data is connected seamlessly through the convergence of the physical world where the digital, and intelligence is built-in to all processes
Hexagon Mining unites industry leaders MineSight, Leica Geosystems Mining, SAFEmine, Guardvant, BMT & MiPlan
Together they seamlessly link mine planning, design, safety, fleet and production management, optimization, collision avoidance and fatigue monitoring software for a comprehensive flow of data across all operations
Reporting directly to the Vice President Operations as Global Inside Sales Manager
Develop and implement a new inside sales framework to include new processes, sales strategy, lead management process and sales metrics to be rolled out globally
Build and manage a high-performance global inside sales team
This included hiring, training, mentoring and motivating the team as well as providing ongoing professional development opportunities
Worked with Regional Business Unit Managers to leverage inside sales across their region to compliment the regional sales teams
Monitor inside sales metrics and manage the entire inside sales administration process
Presents monthly and quarterly inside sales metrics and achievements
Develop and execute on local and global inside sales campaigns
Measure, track and report their effectiveness
Negotiate sales contracts and associated install and commissioning milestones
Inside Sales Manager, APAC
Hexagon Mining
01.2017 - 01.2019
Reporting directly to the Director of Sales – APAC as Inside Sales Manager, APAC
Account Managing12 existing clients
Maintaining a good relationship to ensure the ongoing custom and trust
Partnering with my accounts to be a trusted advisor to implement HxGN solutions
To be a strategic partner for these accounts, to understand their business needs and work with them to expand the HxGN solution within their business to solve their business challenges
Conduct market research and lead generation in collaboration with the APAC Sales Director
Drive marketing initiatives, activities and campaigns in line with HxGN' strategic business goals to generate new opportunities across the entire HxGN portfolio
These included but were not limited to product campaigns, customer forums, local events and knowledge sessions
Develop and implement sales plans and strategies to grow HxGN' product portfolios
Source new sales opportunities through inbound lead follow-up and outbound cold calls, emails or face to face meetings
Understand and qualify customers' needs and requirements and identify opportunities to cross-sell/ up-sell into existing accounts
Team with channel partners to drive solution selling strategies across the region
Identifying mutual prospects, understand the problems and build out and present HxGN' technology to solve their issues
Where applicable, route qualified opportunities to the appropriate sales executives for further development and closure
Research accounts and identify the key stakeholders within a prospective business
Close sales opportunities to achieve personal monthly/quarterly/annual quotas
Negotiate sales contracts and associated install and commissioning milestones
Develop and maintain a deep understanding of the APAC region and industry trends and align our sales strategies with customer/industry needs and requirements
Coordinate and where applicable deliver effective product presentations and demonstrations delivering clearly the benefits of the Hexagon solution and HxGN's competitive advantages
Use Salesforce Lightning CRM to manage the sales pipeline, forecast and report building
Work collaboratively with Product Management to share competitive insights from inside sales daily activities
Assist the services team to scope and develop service proposals for deployment of HxGN services or proposal variations
Customer Account Manager
INX Software
01.2014 - 01.2017
Company Overview: INX Software Pty Ltd grew out of Cube Consulting Pty Ltd through developing as a natural evolution of the development of an integrated workforce management system for the resource sector
The INX Software product developed around a series of databases developed for Chevron, Schlumberger, Clough and Newcrest which evolved into an integrated workforce management system
In the year2000, prior to the start of the mining boom, the energy sector had learned many lessons about safety management and were increasingly applying information technology to managing safety
INX Software was developed to use that experience and make it available across the resource sector to integrate those systems into wider systems for managing the workforce
Reporting directly to the INX Commercial Manager as INX Commercial Account Manager
Responsible for establishing and maintaining strong client relationships across the entire client portfolio through regular contact, including face to face meetings, telephone and email communication
Manage and chair regular monthly Account Management meetings with key accounts, involving key stakeholders and decision makers
Coordinate internally and externally solutions for clients by exercising my knowledge of our business to deliver comprehensive, targeted solutions
Project managing the rollout of product and services to new clients
Liaising with internal departments and clients to achieve optimal service
Develop relevant content for face to face client meetings/demonstration to promote and sell INX products
Maintain client records using the in-house CRM database
This is used for opportunity management, market segmentation and reporting
Inside Sales Development/Customer Account Manager
Dassault Systèmes, GEOVIA
01.2005 - 01.2014
Company Overview: GEOVIA, known as Gemcom Software prior to its acquisition in2012, is part of Dassault Systèmes, the3DEXPERIENCE Company
Dassault Systèmes, the international3DEXPERIENCE Company, provides business and people with virtual universes to imagine sustainable innovations
Dassault Systèmes collaborative solutions foster social innovation, expanding possibilities for the virtual world to improve the real world
The group brings value to over190,000 customers of all sizes, across all industries, in more than140 countries
Reporting to the Vice President of Australasia, my title was Customer Account Manager, Australia
Responsible for establishing and maintaining strong client relationships through regular close contact & account management including regular face to face meetings, telephone and email communication
Develop strategies for prospecting new clients and execute on these
Ability to understand and fully assess clients needs and develop targeted solutions
Project managing the rollout of product and services to new clients
Liaising with internal departments and clients to achieve optimal service
Develop relevant content for face to face client meetings to promote and sell GEOVIA products
Education
BSB50215 Diploma - Business
Open Colleges
01.2011
BTEC - Performing arts
Chippenham Technical College
01.1994
Three A' Levels - English Language, English Literature & Drama
John Bentley Sixth Form
01.1992
GCSE - undefined
John Bentley Comprehensive
01.1990
Skills
Strong business skills dealing at a senior level within customers and partners
Able to sell across a diverse portfolio to include integrated and enterprise solutions
Identifying and work with individuals who can initiate and influence a buying decision
A passion for achieving business goals and sales targets
Superior problem solving, interpersonal and negotiation skills
Able to develop and nurture a portfolio of key accounts
Highly developed negotiations skills with proven successful outcomes
Able to manage a range of customer projects at any one time
Maintaining relationships with clients by providing support, information, and guidance
Cross-functional collaboration
Market share growth
Professional attributes
A respected professional with over20 years of experience in new business development, sales management, and account management across a diverse range of industries.
Customer-Centric approach, always focused on understanding customer needs and pain points to tailor an approach that effectively moves leads into the qualified pipeline.
Strategic thinker skilled in developing comprehensive lead acquisition strategies that drives revenue growth in alignment with organizational goals.
Optimize early pipeline process through clear lead management stages, establish early trigger badword_key_1, and implement best practices to achieve consistent pipeline growth.
Proficient in using CRM systems and sales enablement tools to streamline lead generation, lead management and improve productivity.
Excellent interpersonal and communication skills that facilitate collaboration with cross-functional teams and enable effective client engagement at every stage of the pipeline.
Leadership and Team Development: Experience in recruiting, training, and coaching a high-performing SDR team to effectively manage the acquisition of new pipeline.
Certification
Self-Leadership (2019)
Salesforce Lightning (2018)
Negotiation Skills (2008)
CCS Sales Training (2007)
Basic Business Law (2009)
Staff Appraisal and Time Management Skills (2008)
Hobbies and Interests
I'm an outgoing person who enjoys challenging myself creatively and personally. I'm an active board member of TEEM TREASURE, a charity organisation catering for the needs of people in our community living with a disability. Through my charity work I've enjoyed the diverse tapestry of cultures that make up our community and working with volunteers and clients from different backgrounds. I'm not intimidated to learn new skills and face new challenges, I like to challenge myself beyond what I feel I'm capable of achieving, such as completing the Karma Rottnest swim. I enjoy the company of friends and family and keep active playing netball, swimming and walking the dog.
Timeline
Inside Sales Manager, Global
Dendra Systems
01.2020 - Current
Inside Sales Manager, Global
Hexagon Mining
01.2019 - 01.2020
Inside Sales Manager, APAC
Hexagon Mining
01.2017 - 01.2019
Customer Account Manager
INX Software
01.2014 - 01.2017
Inside Sales Development/Customer Account Manager
Dassault Systèmes, GEOVIA
01.2005 - 01.2014
BTEC - Performing arts
Chippenham Technical College
Three A' Levels - English Language, English Literature & Drama