Overview
Work History
Skills
Timeline
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JANE TAYLOR

Blacktown,NSW

Overview

35
35
years of professional experience

Work History

Carer

CARER
01.2016 - 01.2023
  • This role involved caring for a family member 24/7
  • Who as a child was involved in a accident causing 2nd and 3rd degree burns to over 50% of his body
  • As a result he had severe ulceration on his right leg
  • He developed cancer in his leg
  • My role was to assist him in everyday hygiene
  • Cooking, cleaning, keeping him occupied by taking him on social outings and shopping
  • Changing his dressing 2 to 3 times a day, once a week a community nurse would assist and monitor.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Remained alert to problems or health issues of clients and competently responded.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted patients with self-administered medications.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Assisted with daily living activities, running errands, and household chores.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Handled incoming mail, bills and invoices and completed appropriate actions.

Sales professional

MICHAEL HILL JEWELLER BLACKTOWN
01.2008 - 01.2011
  • This role involved greeting each customer getting to know why they came into the store today, to enable customer to feel relaxed
  • Attaining information to gauge what the customer had in mind and who they were buying for
  • Explaining guarantees and how to maintain what they had purchased
  • Had specific sections to stock and maintain on a 6 month rotating system.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
  • Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions.
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.
  • Completed sales management tasks on-time and under-budget while relaying complex issues with senior leadership.
  • Met frequently with technical, product management, and service personnel to stay current on company offerings and business policies.

Manager

SHOES & SOX PARRAMATTA
01.1995 - 01.2005
  • This role involved meeting and greeting customers in a professional and friendly manner.Explaining our reward system
  • Expertly fitting their children with shoes and offering advice on shoes
  • Answering any questions or concerns they may have
  • Interacting positively to the children whilst they were being fitted
  • Helping staff fit and find suitable footwear for their customers
  • Maintaining a neat and tidy store
  • Opening and closing of till
  • Faxing warehouse of any concerns in regards to stock levels
  • Doing stock takes
  • Doing staffing rosters and handling any staffing problems or concerns
  • Meeting store budgets
  • Interviewing prospective staff
  • Training staff.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved marketing to attract new customers and promote business.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Assistant Manager

SHOES & SOX PARRAMATTA
01.1993 - 01.1995
  • This role involved meeting and greeting customers in a professional and friendly manner
  • Explaining our reward system
  • Expertly fitting their children with shoes and answering any questions they may have
  • Helping staff with suggestions and giving my opinion on fittings
  • Handling any problems that arose when the manager wasn’t there.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Sales Assistant

SHOES & SOX CHATSWOOD
01.1990 - 01.1993
  • This role involved meeting and greeting customers in a professional and courteous manner
  • Explaining our reward system
  • Expertly fitting their children with shoes and answering any questions they may have
  • Cleaning of store and changing and maintaining displays.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.

Carer

01.1988 - 01.1990
  • I gave birth to a baby girl Naomi who was born with a brain abnormality
  • I devoted my life and the rest of hers to giving her the best life possible.

Skills

  • Ability to interact with a wide variety of people
  • A can do attitude
  • Able to adapt to roles and situations as needed
  • A loyal employee
  • Bring vitality to a team
  • Extremely hard working
  • Years of experience in customer facing roles
  • Interdisciplinary Care
  • Bathing and Dressing
  • Medication Administration
  • Household Management
  • Communication Assistance
  • Direct Patient Care
  • Meal Assistance
  • Sanitizing Surfaces
  • Household Chores
  • Community Activities
  • Dependable and Responsible
  • Independent Living
  • Developing Client Trust
  • Medication and Appointment Reminders
  • Attentive to People
  • Caregiver and Family Support
  • Client Requirements
  • Cook Healthy Meals
  • Patient Care
  • Time Management
  • Multitasking and Organization
  • Housekeeping
  • Clean Living Spaces
  • Problem Identification
  • Activities of Daily Living Assistance
  • Grocery Shopping
  • Compassionate Communication
  • Respectful and Compassionate
  • Case Management
  • Strong Ethics
  • Medical Reminders
  • Running Errands
  • Companionship and Emotional Support
  • Positive Reinforcement Methods
  • Deliver Exceptional Care

Timeline

Carer

CARER
01.2016 - 01.2023

Sales professional

MICHAEL HILL JEWELLER BLACKTOWN
01.2008 - 01.2011

Manager

SHOES & SOX PARRAMATTA
01.1995 - 01.2005

Assistant Manager

SHOES & SOX PARRAMATTA
01.1993 - 01.1995

Sales Assistant

SHOES & SOX CHATSWOOD
01.1990 - 01.1993

Carer

01.1988 - 01.1990

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JANE TAYLOR