Jane Tran
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options with additional nursing background, providing a unique blend of experiences and skills to promote and enhance customer experiences and contribute to business's goals
Overview
6
6
years of professional experience
Work History
Care Manager
Home Care Assistance
07.2023 - 01.2024
- Assess Client Needs: Evaluate clients' requirements for home care services
- Develop Care Plans: Create personalized care plans tailored to individual needs
- Coordinate Services: Arrange and oversee healthcare, therapy, and support services
- Advocate for Clients: Ensure clients' preferences and needs are respected and met
- Collaborate with Healthcare Providers: Work closely with doctors, therapists, and other healthcare professionals
- Documentation: Maintain accurate records of clients' health status and services provided
- Emergency Response: Develop and implement emergency plans for clients' safety.
Registered nurse
Western Health
05.2020 - 07.2023
- Medication Administration: Prescribed meds, IVs, adverse reactions
- Collaboration and Communication: Teamwork, effective patient, family communication.
- Documentation: Accurate records, interventions, changes in condition
- Care Planning: Individualized plans, team meetings, conferences
- Patient Advocacy: Rights advocacy, addressing concerns, complaints.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
Customer Consultant
Red Energy
01.2018 - 02.2020
- Provide assistance to customers through various channels, including in-person interactions, phone calls, emails, or online chat.
- Address customer inquiries, concerns, and issues promptly and effectively.
- Offer product or service information and recommendations based on customer needs.
- Investigate and resolve customer complaints or issues, aiming for quick and satisfactory resolutions.
- Collaborate with other departments to ensure complex issues are resolved efficiently.
Education
Bachelor of Nursing -
Deakin University
Skills
- Communication Skills
- Empathy and Compassion
- Problem-Solving
- Organizational Skills
- Clinical Knowledge
- Advocacy
- Time Management
- Decision Making
- Collaboration
- Documentation
- IT Proficiency
References
Available on request
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Care Manager
Home Care Assistance
07.2023 - 01.2024
Registered nurse
Western Health
05.2020 - 07.2023
Customer Consultant
Red Energy
01.2018 - 02.2020
Bachelor of Nursing -
Deakin University
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