Jane Tuitama
Summary
I am an experienced hotel operations leader, streamlining processes and leading teams in the Rooms Division. I am goals driven and orientated however take pride in being able to create and shape a culture of performance, loyalty, recognition, and care. I love the hotel industry and having the opportunities to lead a successful operation and grow a high performing team.
Overview
18
18
years of professional experience
Work History
Director of Operations
Novotel Sydney City Centre
01.2025 - Current
- Championed leadership capability and fostering alignment across the Heads of Department team, to enhance overall performance and drive operational excellence across multiple departments.
- Reporting to the General Manager, managing the rooms division for a 283-room hotel.
- Oversee daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Cultivated a supportive and collaborative environment within the Front Office team, while encouraging a similar culture in every department throughout the hotel.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organisation.
- Attend owner's meetings with General Manager, providing insight into the commercial side of operations.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Front Office Manager
Mercure Sydney Bankstown
08.2022 - 01.2025
- Reporting to the General Manager, managing the rooms division for a 214-room hotel.
- Overseeing Front Office and Housekeeping daily operations. Acting as the face of the hotel in the absence of the General Manager.
- Fostered culture of excellence within front office team, leading by example and encouraging continuous learning.
- Led front office team during major hotel renovation, maintaining high service standards amidst changes.
- Managed staff scheduling and training, enhancing team performance and service delivery.
- Resolved guest inquiries and complaints promptly, fostering positive customer relationships.
- Streamlined communication between front office and other hotel departments, improving overall operation efficiency.
Assistant Manager
Mercure Sydney Bankstown
07.2022 - 08.2022
- Reporting to the General Manager, managing the rooms division for a 214-room hotel. Overseeing Front Office and Housekeeping daily operations. Acting as the face of the hotel in the absence of the General Manager.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Assistant Manager
Travelodge Hotel Bankstown
01.2011 - 01.2022
- Managing the day-to-day operation, acting as the face of the hotel in the absence of the General Manager.
Assistant Manager
Travelodge Hotel Sydney (Now Ibis Styles City Central)
01.2009 - 01.2011
- Managing the day-to-day operation, acting as the face of the hotel in the absence of the General Manager.
Guest Service Agent
Travelodge Hotel Sydney (Now Ibis Styles City Central)
01.2008 - 01.2009
- Dealing with guest queries and complaints, while maintaining an important level of customer service.
Education
Certificate 3 - Hospitality
Tafe NSW – Bankstown Campus
Bankstown, Australia01.2008
Diploma - Travel and Tourism
Tafe NSW – Bankstown Campus
Bankstown, Australia01.2000
High School Certificate (HSC) - undefined
Wiley Park Girls High
Australia01.1998
Skills
- Operations oversight
- Operational efficiency
- Strategic planning and execution
- Hiring and onboarding
- Leadership training
- Operations management
- Teamwork and collaboration
- Team leadership
- Staff training/development
- Employee development
- Effective leader
- Relationship building
Accomplishments
- 2025 - Selected to participate in the Emerging GM Forum at the Pacific Leaders Conference, where I co-led a project on 'Transforming Our F&B Outlets into Venues". The concept was successfully implemented and piloted at one of Accor's hotels. Recognised for my contribution with a letter of acknowledgement from Adrian Williams, Chief Operating Officer PME - Pacific
- 2024 - Successfully completed the Accor Pacific Masters Program (Accor General Managers Engagement Framework)
- 2023 HM Awards Finalist – Front Office Associate of the year
- 2022 Winner Accor Hotels NSW/ACT Front Office Associate of the Year
- First Degree Black Belt in Taekwondo
- Church worship leader
Timeline
Director of Operations
Novotel Sydney City Centre
01.2025 - Current
Front Office Manager
Mercure Sydney Bankstown
08.2022 - 01.2025
Assistant Manager
Mercure Sydney Bankstown
07.2022 - 08.2022
Assistant Manager
Travelodge Hotel Bankstown
01.2011 - 01.2022
Assistant Manager
Travelodge Hotel Sydney (Now Ibis Styles City Central)
01.2009 - 01.2011
Guest Service Agent
Travelodge Hotel Sydney (Now Ibis Styles City Central)
01.2008 - 01.2009
Diploma - Travel and Tourism
Tafe NSW – Bankstown Campus
High School Certificate (HSC) - undefined
Wiley Park Girls High
Certificate 3 - Hospitality
Tafe NSW – Bankstown Campus