Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jane Turner

Summary

A highly dedicated and motivated professional with valuable experience in providing administration, office assistance, executive assistance, stakeholder engagement and service delivery mainly within the legal, automotive, mining, building, finance, and government sectors. Strong organisational and communication skills, accentuated by a verifiable ability to exhibit professionalism, work ethics, discretion, tact, diplomacy, and best practices when dealing with internal and external stakeholders. Deep background in office administration, computer operations, scheduling, internal coordination, resource management, business support, conflict resolution and compliance gained from employment. The key to success is the proven ability to provide service and administrative support for customers and colleagues in a fast-paced and deadline-driven environment. A resourceful and confident individual who is looking for a new employment opportunity to utilise skills and knowledge in a renowned organisation.

Overview

17
17
years of professional experience
1
1
Certification

Work History

EXECUTIVE ASSISTANT

Resolve Finance / ABN Group Pty Ltd
01.2025 - Current
  • Proactive and efficient coordination and management of calendar, mail, and email to ensure Managing Director is organised, time managed, and has flexibility.
  • Extensive travel arrangements
  • Coordinate and assist in meetings, preparing agendas and writing up minutes.
  • Being the first point of contact for people in the business, offering solutions/mentoring prior to approaching Managing Director.
  • Budgeting and monitoring discretionary spend within business and ensuring planned events are within policy and appropriate.
  • Onboarding of new employees.
  • Coordinating extensive events, including, awards nights, Professional Development days and conferences.
  • Undertake a leadership role in assessing and creating a positive culture, and organised office at all times.
  • Provide input and research to challenges and problems within office environment as required.
  • Assisting the Marketing team where required.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
  • Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
  • Volunteered to help with special projects of varying degrees of complexity.

ADMINISTRATION ASSISTANT

ABN Group Pty Ltd
06.2023 - 01.2025
  • Managing complex calendar for the Group Financial Controller, ensuring efficient scheduling and priority management.
  • Organise events and catering.
  • Lead companywide projects, including the transition to a new bank with over 40 accounts, streamlining processes across departments.
  • Implemented ordering credit cards and distribution across the company for our Western Australia and Victoria offices for over 300 employees.
  • Handle high-volume inbox, triaging queries and supporting Group Finance team with reporting, insurance review and claims management.
  • Administration of annual insurance review, ongoing claims management and liaison with broker.
  • Prepare complex monthly/weekly reporting and maintaining registers
  • Ordering Bank Guarantees and Surety Bonds and maintaining up to date register and records.
  • Vendor list management and communication with stakeholders on relevant changes.
  • Treasury management including managing bank users on different platforms, ordering credit cards, and completing banking documentation.
  • Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
  • Managed travel arrangements for senior executives by securing flights and making hotel reservations.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Developed and updated spreadsheets and databases to track, analyze, and report on Finance data

ACCOUNTS RECEIVABLE OFFICER

Fleetcare
10.2022 - 05.2023
  • Manage rental billing process, distribution of invoices to customers and other additional billing functions for the company.
  • Monitor Fleet Receivable accounts and follow up with fleet rental customers, ensuring the timely and efficient production of accounts receivable services.
  • Perform all financial transactions including billing, reconciliations, payment and processing in accordance with policies and procedures.
  • Collaborate with the other departments to ensure timely and accurate billing. Developed and maintained strong professional relationships with internal and external stakeholders.
  • Maintain the billing system, generate invoices and account statements, perform account reconciliations and investigate any irregularities or inquiries regarding accounts receivable issues.
  • Respond to complex customer inquiries and problem-solve accordingly. Resolve customer questions via email or phone.
  • Reduced outstanding debts by implementing effective collection strategies and negotiating with clients.
  • Assisted in monthly closing activities, ensuring accurate financial reporting for management review.

ACCOUNT MANAGER – W.A GOVERNMENT

Fleetcare
10.2021 - 10.2022
  • Maintained and strengthened relationships with key customers to ensure unit growth in client accounts.
  • Consistently prospected for new fleet and key account customers that fit the profile deployed within the business relationship building.
  • Established and maintained accurate rental and key account sales forecasts to assist in proper production planning and inventory control.
  • Collected and analysed data on end-user requirements, industry trends and competitive activities for product recommendations to ensure the voice of the customer was heard.
  • Problem-solved, serviced and evaluated current clients for superior customer experience.
  • Continuously identified and pursued opportunities to upsell the company's products and services to the key customer base.
  • Liaised cross-functionally between all departments to ensure optimal service levels to all key customers.
  • Drove revenue in assigned accounts by developing and leveraging relationships with clients. Influenced long-term strategic decisions as a partner to clients.
  • Define the overall business strategies for rental and key accounts and align them with the business values and those of the entire sales team.
  • Established long-term customer relationships to enhance client loyalty and satisfaction.

ADMINISTRATION ASSISTANT/ LEGAL ASSISTANT

Slater + Gordon Lawyers, Perth
09.2020 - 09.2021
  • Managed and updated calendars using relevant software; booked appointments and rescheduled or cancelled as needed.
  • Organised and managed events for the company including booking venues, liaising with vendors, and managing logistics.
  • Provided a comprehensive and confidential legal service to the legal team, ensuring that they are fully supported.
  • Provided administrative support including copying, scanning, and faxing. Monitored and coordinated the flow of information internally and with external stakeholders.
  • Placed and received telephone calls, takes, and transmits messages, and establishes priority for those requiring immediate action.
  • Prepared a wide variety of legal documents under attorney supervision; operated personal computer to compose, edit, revise, tabulate, and print letters and legal documents for attorney review.
  • Established, maintained, processed and/or oversaw files, correspondence, databases, records, certificates, and/or other documents.
  • Planned and scheduled appointments, conferences, meetings, and travel arrangements for legal staff.
  • Set up, organised, and maintained paper and electronic filing systems in accordance with recognised procedures and standards.

STAY AT HOME PARENT

07.2013 - 09.2020

ADMINISTRATION ASSISTANT

Kellum Law Firm, Personal Injury Law, USA
04.2012 - 11.2012
  • Managed and updated calendars using relevant software; booked appointments and rescheduled or cancelled as needed.
  • Organised and managed events for the company including booking venues, liaising with vendors, and managing logistics.
  • Provided a comprehensive and confidential legal service to the legal team, ensuring that they are fully supported.
  • Provided administrative support including copying, scanning, and faxing. Monitored and coordinated the flow of information internally and with external stakeholders.
  • Placed and received telephone calls, takes, and transmits messages, and establishes priority for those requiring immediate action.
  • Prepared a wide variety of legal documents under attorney supervision; operated personal computer to compose, edit, revise, tabulate, and print letters and legal documents for attorney review.
  • Established, maintained, processed and/or oversaw files, correspondence, databases, records, certificates, and/or other documents.
  • Planned and scheduled appointments, conferences, meetings, and travel arrangements for legal staff.
  • Set up, organised, and maintained paper and electronic filing systems in accordance with recognised procedures and standards.

Temporary Administration Assistant

Ombudsman WA
09.2010 - 11.2010

Temporary Administration Assistant

Aurox Resources Ltd. (merged with Atlas Iron), WA
05.2010 - 09.2010

Temporary Administration Assistant

Waco Kwikform, WA
03.2009 - 10.2009

Temporary Administration Assistant

Intelsat Limited, UK
08.2008 - 12.2008

Temporary Executive Assistant to the Editor, Marketing Director, and Finance Director

The Guardian Newspaper, London, UK
05.2008 - 08.2008

Education

Diploma - Beauty Therapy

North Metropolitan TAFE
01.2003

Secondary School Certificate - Year 12

Wanneroo Senior High School
01.2002

Skills

  • Administrative Skills
  • Office Management Procedures
  • Computer Competencies
  • Multi-platform Scheduling and Compliance
  • File/Data Management
  • Calander and Travel Management
  • Reporting and Documentation
  • Personal/Executive Assistance
  • Business/Operations Correspondence
  • Financial and Treasury Administration
  • Customer Service/Client Relations
  • Organisational Skills
  • Project Coordination and Event Planning
  • Stakeholder Engagement and Client Relations
  • Numeracy and Literacy Skills
  • Implementation

Certification

Driver's Licence – Class C

Timeline

EXECUTIVE ASSISTANT

Resolve Finance / ABN Group Pty Ltd
01.2025 - Current

ADMINISTRATION ASSISTANT

ABN Group Pty Ltd
06.2023 - 01.2025

ACCOUNTS RECEIVABLE OFFICER

Fleetcare
10.2022 - 05.2023

ACCOUNT MANAGER – W.A GOVERNMENT

Fleetcare
10.2021 - 10.2022

ADMINISTRATION ASSISTANT/ LEGAL ASSISTANT

Slater + Gordon Lawyers, Perth
09.2020 - 09.2021

STAY AT HOME PARENT

07.2013 - 09.2020

ADMINISTRATION ASSISTANT

Kellum Law Firm, Personal Injury Law, USA
04.2012 - 11.2012

Temporary Administration Assistant

Ombudsman WA
09.2010 - 11.2010

Temporary Administration Assistant

Aurox Resources Ltd. (merged with Atlas Iron), WA
05.2010 - 09.2010

Temporary Administration Assistant

Waco Kwikform, WA
03.2009 - 10.2009

Temporary Administration Assistant

Intelsat Limited, UK
08.2008 - 12.2008

Temporary Executive Assistant to the Editor, Marketing Director, and Finance Director

The Guardian Newspaper, London, UK
05.2008 - 08.2008

Secondary School Certificate - Year 12

Wanneroo Senior High School

Diploma - Beauty Therapy

North Metropolitan TAFE
Jane Turner