Jane Wigmore Carr
Gold Coast,QLD
Summary
Goal-oriented manager with distinguished experience in the building and volunteer industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimising employee talent.
Overview
28
28
years of professional experience
Work History
Account Executive Manager
Classique Vanities
Slacks Creek, QLD
01.2011 - 01.2024
- Increased client retention by building and maintaining strong relationships with key accounts.
- Expanded account portfolio through effective prospecting and lead generation strategies.
- Negotiated and closed lucrative contracts, securing long-term business commitments from clients.
- Implemented innovative sales techniques to improve overall team performance and increase revenue growth.
- Developed customised solutions for clients'' unique needs, resulting in increased satisfaction and loyalty.
- Collaborated with internal teams to ensure seamless service delivery and resolve any client concerns promptly.
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Successfully managed a diverse range of accounts across various industries, showcasing adaptability and strong relationship-building skills.
- Participated in and attended trade shows, conferences, and networking events to generate leads for new business opportunities.
- Extensive experience with excel, canva and microsoft software's.
- Increased brand awareness by developing and implementing creative social media engagement.
- Improved customer engagement through timely responses to inquiries on various social media platforms.
- Boosted website traffic with strategic use of social media channels, driving potential customers to the site.
Project Manager
Design DC
Mermaid, QLD
01.2007 - 01.2011
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Volunteer - Crisis Support
Lifeline
Broadbeach, QLD
01.2009 - 01.2012
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Educated patients and families on therapeutic exercises, techniques, and home programs to manage mental health.
- Promoted effective communication between healthcare professionals by participating in case conferences and team meetings.
- Worked with community members to manage mental health crisis and provide support.
Administrative Bookkeeper
Mainline Plumbing
Nerang, QLD
01.1996 - 01.2007
- Streamlined bookkeeping processes by implementing efficient filing systems and automating data entry tasks.
- Reduced financial discrepancies by diligently reconciling accounts, identifying errors, and making timely adjustments.
- Supported timely invoicing for clients with consistent follow-up on outstanding payments to improve cash flow.
- Assisted in the preparation of accurate financial reports, providing key insights for informed decision-making for management.
- Enhanced budget management by tracking expenses and comparing actual costs to projected figures, ensuring financial stability.
- Ensured compliance with tax regulations by preparing and submitting required documentation accurately and within deadlines.
Volunteer - President of NFP Kindergarten
Broadbeach Waters Kindergarten
Broadbeach Waters, QLD
01.1998 - 01.2005
- Streamlined organisational processes by evaluating current systems and implementing improvements.
- Excellent communication skills, both verbal and written.
- Developed fundraising initiatives and managed teams of volunteers to perform successful fundraising events.
- Sought out with initiative and completed successful applications for relevant government grants.
- Reviewed success of kindergarten and developed innovative ideas to engage community and enrich the centre.
Education
Certificate IV - Project Management
TAFE
Southport, QLD01.2010
Certificate - ASIST Applied Suicide Intervention Skills Training
Lifeline
Broadbeach, QLD01.2009
Higher National Diploma - Architect Technician
Shepherd Bush
London07.1991
Bachelor of Arts - Interior Design
London University
London07.1989
Skills
- Product knowledge
- Decision making
- Data-driven insights
- Project management
- Customer service
- Performance monitoring
- Adaptability
- Client retention
- Upselling techniques
- Team Management
- Bilingual - Portuguese
Timeline
Account Executive Manager
Classique Vanities
01.2011 - 01.2024
Volunteer - Crisis Support
Lifeline
01.2009 - 01.2012
Project Manager
Design DC
01.2007 - 01.2011
Volunteer - President of NFP Kindergarten
Broadbeach Waters Kindergarten
01.1998 - 01.2005
Administrative Bookkeeper
Mainline Plumbing
01.1996 - 01.2007
Certificate IV - Project Management
TAFE
Certificate - ASIST Applied Suicide Intervention Skills Training
Lifeline
Higher National Diploma - Architect Technician
Shepherd Bush
Bachelor of Arts - Interior Design
London University