Summary
Overview
Work History
Education
Skills
Timeline
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Jane Wood

Esk,QLD

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience

Work History

Administration and Accounts Officer

ATL Diesel Services
10.2022 - 08.2023
  • Onboarding new employees
  • Organising site specific inductions at various coal mine sites
  • Booking Coal Board Medicals for new employees
  • Booking Standard 11 Mining Inductions for new employees
  • Booking employee accommodation, parking, and flights in accordance with their projected rosters (2 months in advance)
  • Maintain employee roster
  • Exemplary customer service to internal and external customers
  • Procurement – Uniforms, PPE, office supplies
  • Build strong professional relationships with suppliers and customers
  • Address and resolve employee issues or concerns
  • Reconcile employee daily job timesheets
  • Payroll management
  • High volume data entry
  • Answered telephone calls, directing calls where appropriate and taking and delivering accurate messages
  • Send and receive email correspondence
  • Generate debtor invoices
  • Respond to billing enquiries
  • Contact customers to follow up on overdue accounts
  • Accounts receivable and accounts payable
  • Document management & filing
  • Record keeping
  • Xero Accounting software
  • Reconciling bank transactions

Transport Administration and Projects Officer

Seymours Transport
03.2018 - 10.2022
  • Exemplary customer service to internal and external customers
  • Liaise with customers about their freight needs
  • Facilitation and management of jobs received when assigned to projects
  • Liaising with operational staff to ensure customer requirements are met for delivery deadlines
  • Managing freight bookings and timeslot requests
  • Checking freight manifests against freight received
  • Obtaining quotes for third party transportation
  • Debriefing driver paperwork
  • Assisting with depot pallet control
  • Answered telephone calls, directing calls where appropriate and taking and delivering accurate messages
  • Assisting with administrative tasks such as scanning, filing, document management
  • Manage administrative tasks for staff meetings, documented minutes and drafted correspondence based on meeting outcomes
  • Competent use of Transware Logistics Management software
  • High volume data entry
  • Maintain a compliance register for Vehicle Mass Management, record and escalate any non-conformances
  • Generate debtor invoices
  • Respond to freight billing enquiries
  • Contact customers to follow up on overdue accounts
  • Work closely with other Team Members or individually in Project roles
  • Generate fuel pricing reports
  • Obtain missing proof of delivery documents
  • Reconcile and balance Recipient Created Tax Invoices (RCTI)
  • Investigate missing freight and missed deliveries
  • Respond to customer queries and complaints escalating when necessary
  • Create customer freight bookings via telephone and emails and generate consignment notes
  • Completing pallet transfers and dehire dockets
  • Liaising with customers regarding delivery confirmations

Receiving, Dispatch and Projects Officer

Americold Logistics
02.2008 - 02.2018
  • Compile weekly KPI reports for inbound & outbound stock movements
  • Record and notify customers of damaged stock or discrepancies
  • High volume data entry
  • Exemplary customer service to internal and external customers
  • Investigate stock discrepancies, stock damages or items received or dispatched out of rotation
  • Build strong professional relationships with internal and external customers
  • Organise transportation to meet required delivery windows
  • Generate customer orders as per their specific instructions (lot numbers, use by dates, item codes, dispatch date & time)
  • Forecast expected warehouse picking volumes to ensure correct manning is rostered
  • Process truck driver’s Gatehouse documentation upon arrival
  • Training co-workers in various roles
  • Ensure orders are picked, dispatched and delivered by their required date and time
  • Prepare export documentation, Request for Permits, Meat Transfer Certificates, Issue Government container seals for export container shipments
  • Conduct monthly stocktake across multiple clients
  • Monitor and report low stock on hand and low use by date items
  • Work closely with AQIS and DAFF for imported and exported shipments
  • Generate weekly Debtor Invoices
  • Chain of Responsibility compliance
  • Inventory control using AS400 Warehouse Management System
  • Book timeslots for pickups and deliveries
  • Generate pallet dockets for inbound and outbound stock
  • Emailing, answering phones, scanning & filing documents
  • Resolve customer complaints and escalating as necessary

Education

Certificate III - Warehousing Operations

Gateway Tafe
Eagle Farm, QLD
11.2010

Skills

  • High attention to detail
  • Good judgement, problem solving and analytical skills
  • Team player or able to work independently
  • Written & Verbal communication skills
  • Excellent time management skills with the ability to plan, prioritise, multitask and meet deadlines
  • Positive attitude with eagerness to learn
  • Genuine care factor for the needs of internal and external customers
  • Strong organisational skills
  • Professionalism
  • Microsoft Office – Word, Excel and Outlook
  • Interpersonal skills

Timeline

Administration and Accounts Officer

ATL Diesel Services
10.2022 - 08.2023

Transport Administration and Projects Officer

Seymours Transport
03.2018 - 10.2022

Receiving, Dispatch and Projects Officer

Americold Logistics
02.2008 - 02.2018

Certificate III - Warehousing Operations

Gateway Tafe

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