Jane Wood
Esk,QLD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Administration and Accounts Officer
ATL Diesel Services
10.2022 - 08.2023
- Onboarding new employees
- Organising site specific inductions at various coal mine sites
- Booking Coal Board Medicals for new employees
- Booking Standard 11 Mining Inductions for new employees
- Booking employee accommodation, parking, and flights in accordance with their projected rosters (2 months in advance)
- Maintain employee roster
- Exemplary customer service to internal and external customers
- Procurement – Uniforms, PPE, office supplies
- Build strong professional relationships with suppliers and customers
- Address and resolve employee issues or concerns
- Reconcile employee daily job timesheets
- Payroll management
- High volume data entry
- Answered telephone calls, directing calls where appropriate and taking and delivering accurate messages
- Send and receive email correspondence
- Generate debtor invoices
- Respond to billing enquiries
- Contact customers to follow up on overdue accounts
- Accounts receivable and accounts payable
- Document management & filing
- Record keeping
- Xero Accounting software
- Reconciling bank transactions
Transport Administration and Projects Officer
Seymours Transport
03.2018 - 10.2022
- Exemplary customer service to internal and external customers
- Liaise with customers about their freight needs
- Facilitation and management of jobs received when assigned to projects
- Liaising with operational staff to ensure customer requirements are met for delivery deadlines
- Managing freight bookings and timeslot requests
- Checking freight manifests against freight received
- Obtaining quotes for third party transportation
- Debriefing driver paperwork
- Assisting with depot pallet control
- Answered telephone calls, directing calls where appropriate and taking and delivering accurate messages
- Assisting with administrative tasks such as scanning, filing, document management
- Manage administrative tasks for staff meetings, documented minutes and drafted correspondence based on meeting outcomes
- Competent use of Transware Logistics Management software
- High volume data entry
- Maintain a compliance register for Vehicle Mass Management, record and escalate any non-conformances
- Generate debtor invoices
- Respond to freight billing enquiries
- Contact customers to follow up on overdue accounts
- Work closely with other Team Members or individually in Project roles
- Generate fuel pricing reports
- Obtain missing proof of delivery documents
- Reconcile and balance Recipient Created Tax Invoices (RCTI)
- Investigate missing freight and missed deliveries
- Respond to customer queries and complaints escalating when necessary
- Create customer freight bookings via telephone and emails and generate consignment notes
- Completing pallet transfers and dehire dockets
- Liaising with customers regarding delivery confirmations
Receiving, Dispatch and Projects Officer
Americold Logistics
02.2008 - 02.2018
- Compile weekly KPI reports for inbound & outbound stock movements
- Record and notify customers of damaged stock or discrepancies
- High volume data entry
- Exemplary customer service to internal and external customers
- Investigate stock discrepancies, stock damages or items received or dispatched out of rotation
- Build strong professional relationships with internal and external customers
- Organise transportation to meet required delivery windows
- Generate customer orders as per their specific instructions (lot numbers, use by dates, item codes, dispatch date & time)
- Forecast expected warehouse picking volumes to ensure correct manning is rostered
- Process truck driver’s Gatehouse documentation upon arrival
- Training co-workers in various roles
- Ensure orders are picked, dispatched and delivered by their required date and time
- Prepare export documentation, Request for Permits, Meat Transfer Certificates, Issue Government container seals for export container shipments
- Conduct monthly stocktake across multiple clients
- Monitor and report low stock on hand and low use by date items
- Work closely with AQIS and DAFF for imported and exported shipments
- Generate weekly Debtor Invoices
- Chain of Responsibility compliance
- Inventory control using AS400 Warehouse Management System
- Book timeslots for pickups and deliveries
- Generate pallet dockets for inbound and outbound stock
- Emailing, answering phones, scanning & filing documents
- Resolve customer complaints and escalating as necessary
Education
Certificate III - Warehousing Operations
Gateway Tafe
Eagle Farm, QLD11.2010
Skills
- High attention to detail
- Good judgement, problem solving and analytical skills
- Team player or able to work independently
- Written & Verbal communication skills
- Excellent time management skills with the ability to plan, prioritise, multitask and meet deadlines
- Positive attitude with eagerness to learn
- Genuine care factor for the needs of internal and external customers
- Strong organisational skills
- Professionalism
- Microsoft Office – Word, Excel and Outlook
- Interpersonal skills
Timeline
Administration and Accounts Officer
ATL Diesel Services
10.2022 - 08.2023
Transport Administration and Projects Officer
Seymours Transport
03.2018 - 10.2022
Receiving, Dispatch and Projects Officer
Americold Logistics
02.2008 - 02.2018
Certificate III - Warehousing Operations
Gateway Tafe