Jane Anesu Munjoma
Mackay,QLD
Summary
Proactive professional with experience in customer relationship management and supply chain coordination. Enhances service delivery and streamlines operations while resolving customer complaints. Skilled in data entry and fostering cross-departmental collaboration to achieve organizational goals.
Overview
1
1
Language
1
1
Certification
8
8
years of professional experience
Work History
Volunteer Clerical Assistant Part-time
City of harare clinic
Harare, Mashonaland central
01.2023 - 12.2025
- Maintained organized filing systems for patient records and managing patient enquiries
- Collected and entered health record data into electronic systems to ensure accurate patient information.
- Conducted community outreach to raise awareness of immunisation benefits, engaging local populations.
- Prepared materials for community health outreach programs and events to facilitate effective communication and participation.
- Provided clerical support during patient registration and check-in processes.
Customer Service Representative, Administration cl
Nedbank Zimbabwe
Harare, Mashonaland central
06.2018 - 08.2022
- Assisted customers with account inquiries and transaction processes.
- Resolved customer complaints using effective communication and problem-solving skills.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Processed transactions accurately while adhering to company policies and procedures.
- Collaborated with team members to improve service delivery and efficiency.
- Procurement and Logistics
- Reception and switchboard operations
- Managed procurement processes to ensure timely delivery of materials.
- Coordinated logistics to optimize supply chain efficiency and reduce delays.
- Facilitated cross-departmental communication to support project alignment and execution.
- Implemented procurement policies to streamline operations and improve workflows.
- Developed and maintained a database of suppliers according to their capabilities, costs, delivery timescales and quality standards.
- Maintained accurate records of all purchase orders and invoices.
- Negotiated contracts with suppliers to ensure the best value for money on purchases.
Education
St Dominics Chishawasha
12.2021
Master of Science - Logistics And Supply Chain Management
Chinhoyi University of Technology
12.2018
Professional Diploma CIPS Chartered Institute of Procurement And Supply - Procurement And Logistics
Harley Reed
11.2016
Skills
- Customer relationship management (CRM)
- Data entry
- File management
- Customer service
- Supply chain management
- Supply restocking
- Event logistics coordination
- Meeting coordination
- Travel arrangements
- Mail sorting and distribution
- Front office management
- Event logistics coordination
Languages
English
First Language
Certification
- Clean class 4 light vehicle licence holder
- CIPS certificates
- Master of Science degree in SCM certificate holder
- Home nursing and first aid
References
References available upon request.
Timeline
Volunteer Clerical Assistant Part-time
City of harare clinic
01.2023 - 12.2025
Customer Service Representative, Administration cl
Nedbank Zimbabwe
06.2018 - 08.2022
Professional Diploma CIPS Chartered Institute of Procurement And Supply - Procurement And Logistics
Harley Reed
Master of Science - Logistics And Supply Chain Management
Chinhoyi University of Technology
St Dominics Chishawasha