Jane Bellette
Coomera,Australia
Summary
Creative Business Owner with exceptional background spent in Customer service , sales and ultrasound imaging. Proven leader with engaging demeanor and success working in most demanding environments.
Talented in training and mentoring successful teams.
Likeable personality and customer-focused background coupled with expertise in sales. Ready to tackle new challenges and build success with exciting organisation.
Highly effective at building positive relationships. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
26
26
years of professional experience
Work History
Sales Representative
Ultramatic
Travel Australia
02.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Participated in trade shows and conferences to network and generate leads.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Negotiated prices, terms of sales and service agreements.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Solar Sales Consultant / Training
Solar Broker
01.2023 - 06.2023
- Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
- Created sales and marketing tools, growing clientele and generating quality sales leads. .
- Followed-up with warm prospects to deepen connections and convert leads.
- Gathered information from prospective customers to identify solar energy needs.
- Gave smooth and successful presentations at customer locations.
- Worked out in field Number days per year focused on going door-to-door to meet potential customers.
- Self-motivated, with a strong sense of personal responsibility.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Listened to customer needs and desires to identify and recommend optimal products.
- Set appointments with salespeople and potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Answered phone calls and answered questions from potential customers.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Screened potential customers to determine interest and requirements for products and services of company.
- Confirmed appointments, communicated with clients, and updated client records.
Sales Representative / Marketing / Appointments
Niagara Therapy
Parkinson
02.2022 - 12.2022
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits.
- Met with existing customers and prospects to discuss their needs and recommend optimal solutions.
- Negotiated contracts with clients and developed relationships with key personnel.
- Created professional sales presentations to effectively demonstrate product features and competitive advantages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store , in person and by telephone, going above and beyond to serve needs.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Met all targets snd KPIs
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Logged reports, expenses, receipts, and sales in company database.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Screened potential customers to determine interest and requirements for products and services of company.
- Addressed client inquiries and updated database information.
- Acted as first point of contact and set appointments for prospective clients.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer calls and emails to answer questions about products and services.
Business Owner/Operator
Miracle Me Ultrasound
03.2008 - 09.2020
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Monitored staff performance, providing final-say assessment over inquiries.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Trained new employees on proper protocols and customer service standards.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
- Increased overall revenue Number% from Type sales through effective salesmanship and great negotiation skills.
- Developed and implemented sales strategies to increase profits.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Handled complaints and questions, and re-directed calls to other team members.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Entered daily data in computer systems and documented office activities.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Real Estate Agent
Roberts Real Estate
01.2004 - 05.2006
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated and managed real estate transactions.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advised clients on market conditions and property value for informed decision-making.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Coordinated appointments to show tenants and buyers prospective homes.
- Prepared and presented contracts and other legal documents to clients.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
Call Center Operator
Telstra Corporation
02.1999 - 11.2001
- Responded to customer requests for products, services and company information.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Assisted customers in required timeframe by answering questions, responding to inquiries and handling telephone requests.
- Worked to build relationships with customers and built potential for additional sales.
- Increased sales and customer satisfaction through personalized servicing.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Attended monthly sales meetings and quarterly sales trainings.
Education
Dominic College
Glenorchy, TAS11.1991
Skills
- Sales Growth
- Customer Needs Assessments
- Effective Communicator
- Portfolio Management
- Integrity and Transparency
- Employee Motivation and Performance
- High presentation and Cleanliness Standards
- Approachable and Outgoing
- Results Orientation
- Customer Relations
- Customer Service
- Sales expertise
- Product and service knowledge
- Sales Presentations
- Sales closing
- Product and Service Sales
- Negotiation Tactics
- Upselling and Cross Selling
- Objection handling
- Sales consultation
- Customer Needs Assessment
- On-site product demonstrations
- Attention to Detail
- Teamwork and Collaboration
- Problem-Solving
- Reliability
- Excellent Communication
- Customer Satisfaction
- Active Listening
- Effective Communication
Timeline
Sales Representative
Ultramatic
02.2024 - Current
Solar Sales Consultant / Training
Solar Broker
01.2023 - 06.2023
Sales Representative / Marketing / Appointments
Niagara Therapy
02.2022 - 12.2022
Business Owner/Operator
Miracle Me Ultrasound
03.2008 - 09.2020
Real Estate Agent
Roberts Real Estate
01.2004 - 05.2006
Call Center Operator
Telstra Corporation
02.1999 - 11.2001
Dominic College