Janeene Hill
Caloundra,QLD
Summary
Assistant Store Manager at Petbarn with expertise in customer service and payroll administration. Proficient in budget management and team leadership, driving performance and ensuring compliance with workplace health and safety standards. Dedicated to creating a high-performing team environment while meeting operational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Petbarn
01.2023 - Current
- Exceptional personalised customer service experience
- Administration tasks, Microsoft office, Microsoft Teams
- Proficient in UKG- Kronos software Payroll which includes daily exception reports and end of week payroll finalisation
- Daily planning of work task
- Receiving goods and invoicing, but not limited to.
- Maintaining a systematic administrative business that is passionate about achieving our objectives.
- Delivering sound results on Quarterly WHS self-audits
- Coaching and developing
- Sound knowledge of workplace heath and safety.
Team Leader
Woolworths Supermarket
01.2011 - 01.2019
- Customer satisfaction targets. While sustaining a professional customer service persona.
- Administrative and organisational skills are systematic and effectively managed with clear and concise relevant information.
- Effectively managed Sales and Budgets
- Undertaking rostering and manage scheduling for team members using SAP based software- Kronos, ensuring full coverage across multiple shift requirements.
- Complete budgeting, forecasting and sales activities, liaise with store management ensuring that all financial data is accurate.
- Maintain Key Performance Indicators
- Daily exceptions reports
- Responsible for managing daily functions/ activities and operations to meet various targets.
- Promoting workplace health and safety compliance and co-ordination.
- RTW Coordinator, providing support to team members as they recover at work and assist the company to meet their obligations as required under the workers compensation legislation.
- Consistently monitor, order and manage usage of department supplies in accordance with procurement practises and ensure staff have everything they require to perform at optimum capacity of their role(s).
- Controlled waste management.
Education
Cert IV workplace health and safety -
01.2020
Cert IV in Food Safety -
Cert IV in Retail Management -
Skills
- Customer service and engagement
- Payroll administration
- Sales management
- Inventory control
- Budget management
- Workplace health and safety
- Employee training and mentoring
- Team building and leadership
- Time management
- Performance monitoring and evaluations
- Conflict resolution
- Effective communication
- Staff scheduling
- Process improvement
- Attention to detail
- Problem-solving strategies
- POS systems operations
- Loss prevention and risk management
References
Available upon request
Certification
- Car license
- Forklift license
References
References available upon request.
Timeline
Assistant Store Manager
Petbarn
01.2023 - Current
Team Leader
Woolworths Supermarket
01.2011 - 01.2019
Cert IV workplace health and safety -
Cert IV in Food Safety -
Cert IV in Retail Management -
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