Experienced customer service representative adept at thriving in high-pressure, fast-paced environments with 7+years of expertise. Proven ability to handle demanding workloads while maintaining exceptional service delivery with a positive attitude. A natural people person, excelling in mediation and possess strong diplomatic communication skills. Am prepared to go to extremes to reach the success of any business within a team focused and diverse environment.
*Participant in high-level simulations and negotiations. Facilitated agreements that met the interests of all 10+ parties/representative of countries involved.
Conducted detailed economic research, and analysis and produced 15 reports. Collaborated with faculty examining alcohol consumption responses to price or tax changes
Provided academic support for economic students, enhancing their understanding of complex economic theories and applications.
Managed all incoming customer inquiries including non-English speaking communities ensuring efficient service delivery.
Front desk operations, stationary stock take, data entry, setting meeting rooms, and supporting project managers in administrative duties
Front receptionist, handling all incoming customer inquiries, and supporting corporate managers with administrative tasks.
All-rounder for all departments, including data entry for finance team, setting meeting rooms, and administrative tasks for Management.
All-rounder duties- Managed hundreds of customer inquiries at front desk reception, call centre, and online per day. Coordinated and managed the logistics department, and supported Senior Management.
Delivered high quality customer service in a fast-paced restaurant environment.
Selling membership packages. Provided client consultation for after-sales and managed membership accounts. Upselling packages and meeting daily KPI's for transfers to the booking team.
Documentation and preparing products for local and international markets. Organising for collection, data entry, and inventory process
Adaptable and Flexible
Reliable and Responsible