Summary
Overview
Work History
Education
Skills
Awards
References
Timeline
Generic

JANEESHA TAUEKI

Summary

Experienced customer service representative adept at thriving in high-pressure, fast-paced environments with 7+years of expertise. Proven ability to handle demanding workloads while maintaining exceptional service delivery with a positive attitude. A natural people person, excelling in mediation and possess strong diplomatic communication skills. Am prepared to go to extremes to reach the success of any business within a team focused and diverse environment.

Overview

9
9
years of professional experience

Work History

Participant at the Model World Trade Organisation

Model World Trade Organisation
03.2024 - 04.2024

*Participant in high-level simulations and negotiations. Facilitated agreements that met the interests of all 10+ parties/representative of countries involved.

Research Assistant

Otago University
06.2023 - 11.2023

Conducted detailed economic research, and analysis and produced 15 reports. Collaborated with faculty examining alcohol consumption responses to price or tax changes

Economics Tutor

Otago University
07.2022 - 06.2023

Provided academic support for economic students, enhancing their understanding of complex economic theories and applications.

Administration and Customer Service Specialist Temping

Cleanaway
08.2019 - 09.2019

Managed all incoming customer inquiries including non-English speaking communities ensuring efficient service delivery.

Administrator and Receptionist Temping

Leda Developments
03.2019 - 07.2019

Front desk operations, stationary stock take, data entry, setting meeting rooms, and supporting project managers in administrative duties

Administrator and Receptionist Temping

QBS Strata Management
03.2019 - 07.2019

Front receptionist, handling all incoming customer inquiries, and supporting corporate managers with administrative tasks.

Receptionist and All Rounder Temping

AVT Technology
03.2019 - 07.2019

All-rounder for all departments, including data entry for finance team, setting meeting rooms, and administrative tasks for Management.

Administrator, Receptionist, PA, Shipping Manager, Concierge and Customer Care Specialist

Lloyds Auctioneers and Valuers
09.2017 - 01.2019

All-rounder duties- Managed hundreds of customer inquiries at front desk reception, call centre, and online per day. Coordinated and managed the logistics department, and supported Senior Management.

Front of House Assistant

Evive Restaurant
02.2017 - 09.2017

Delivered high quality customer service in a fast-paced restaurant environment.

Memberships and Solutions Consultant

Ice Vacations
02.2016 - 02.2017

Selling membership packages. Provided client consultation for after-sales and managed membership accounts. Upselling packages and meeting daily KPI's for transfers to the booking team.

Senior Documentation and Inventory Administrator

Compass Fruit NZ
02.2015 - 02.2016

Documentation and preparing products for local and international markets. Organising for collection, data entry, and inventory process

Education

BACHELOR OF ARTS IN ECONOMICS -

OTAGO UNIVERSITY
New Zealand
12.2023

DIPLOMA OF BUSINESS -

FOUNDATION EDUCATION
Australia
07.2017

Skills

    Adaptable and Flexible

    Reliable and Responsible

  • Attention to Detail
  • Cooperative and Positive Attitude
  • Creative Thinking
  • Decision-Making
  • Customer Relations
  • Interpersonal Communication

Awards

OUTSTANDING RESEARCH ACHIEVEMENT AWARD, OTAGO UNIVERSITY, 10/01/23, Recognized for exemplary research contributions for a research project that aims to examine how alcohol consumption in New Zealand responds to changes in alcohol prices. In collaboration with Associate Economics Professor at Otago University, Dunedin.

References

REFERENCES ARE AVAILABLE UPON REQUEST

Timeline

Participant at the Model World Trade Organisation

Model World Trade Organisation
03.2024 - 04.2024

Research Assistant

Otago University
06.2023 - 11.2023

Economics Tutor

Otago University
07.2022 - 06.2023

Administration and Customer Service Specialist Temping

Cleanaway
08.2019 - 09.2019

Administrator and Receptionist Temping

Leda Developments
03.2019 - 07.2019

Administrator and Receptionist Temping

QBS Strata Management
03.2019 - 07.2019

Receptionist and All Rounder Temping

AVT Technology
03.2019 - 07.2019

Administrator, Receptionist, PA, Shipping Manager, Concierge and Customer Care Specialist

Lloyds Auctioneers and Valuers
09.2017 - 01.2019

Front of House Assistant

Evive Restaurant
02.2017 - 09.2017

Memberships and Solutions Consultant

Ice Vacations
02.2016 - 02.2017

Senior Documentation and Inventory Administrator

Compass Fruit NZ
02.2015 - 02.2016

BACHELOR OF ARTS IN ECONOMICS -

OTAGO UNIVERSITY

DIPLOMA OF BUSINESS -

FOUNDATION EDUCATION
JANEESHA TAUEKI