Janell Cockburn
Blaxland,NSW
Summary
Compassionate Caseworker with background in social services and child welfare. Possess strong knowledge of case management, crisis intervention, and advocacy. Demonstrated skills in counseling and relationship-building have resulted in positive outcomes for clients. Adept at collaborating with multidisciplinary teams to develop comprehensive support plans for individuals and families.
Overview
17
17
years of professional experience
Work History
Youth Homelessness Caseworker
Mackillop Family Services
Blacktown, NSW
10.2014 - Current
- Provided casework services to clients, including conducting initial assessments and developing individualized case plans.
- Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.
- Assisted clients with job searches, budgeting, parenting skills, housing resources and other social services as needed.
- Coordinated referrals for mental health counseling, substance abuse treatment and other community resources.
- Developed relationships with local agencies to ensure access to necessary services for clients.
- Provided crisis intervention when necessary by responding quickly to urgent requests from clients or referral sources.
- Attended court hearings when appropriate to provide testimony regarding client status or progress towards goals.
- Collaborated with other departments within the agency to ensure that all services are provided in a timely manner.
- Developed individualized service plans based on client's strengths and identified needs.
- Responded promptly to phone calls from clients or referral sources seeking assistance or information about available resources.
- Actively participated in interagency meetings designed to coordinate care among multiple providers.
- Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
- Made appropriate referrals to other programs and agencies to provide clients with well-rounded support.
- Coordinated between various entities to manage cases.
- Maintained updated progress notes and case record and documented children's progress in recreational activities, treatment plans and education.
- Coordinated with other professionals and agencies to provide holistic support to clients.
- Conducted home visits to assess living conditions and support needs.
- Monitored client progress and updated service plans as necessary.
- Assisted clients in developing skills and strategies for dealing with their issues.
- Collaborated with clients to set realistic goals and timelines for achieving them.
- Provided guidance and information on legal, financial, and social resources.
- Built trust and rapport with clients to facilitate effective support.
- Provided crisis intervention services to clients in urgent need.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
- Assisted and advocated for clients obtaining financial resources and government entitlements.
- Maintained and developed community relationships to support various client referrals.
- Assisted homeless clients with procuring mental health support and other various community resources.
- Acted as role model for clients by exhibiting positive behaviors.
Aged Care Worker
Southern Cross
Greystanes
02.2012 - 11.2014
- Provided companionship and emotional support to elderly clients.
- Assisted with activities of daily living such as bathing, grooming, dressing and toileting.
- Organised and monitored medication schedules for elderly clients.
- Maintained records of client care plans and progress notes.
- Prepared meals according to prescribed diets and nutrition plans.
- Responded quickly to emergency situations involving elderly clients.
- Reported any changes in health or behaviour to nursing staff members promptly.
- Encouraged independence by assisting with mobility issues and providing instruction on safety precautions.
- Collaborated with family members to ensure that all client needs were met.
- Attended weekly staff meetings to discuss new policies and procedures.
- Participated in team building activities designed to improve communication skills amongst colleagues.
- Assessed the physical condition of elderly patients during routine check-ups.
- Performed administrative duties such as filing paperwork, answering phones, scheduling appointments and ordering supplies.
- Ensured a safe environment by monitoring equipment use and checking fire safety systems regularly.
- Provided recreational activities such as games, reading materials, music and outdoor walks.
- Assisted nurses with patient assessments, wound dressings and other medical procedures when needed.
- Provided clients with emotional support and companionship.
- Assisted with mobility needs and maintaining personal hygiene of students.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed safe lifting and transferring techniques to transport residents.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Improved patient outlook and daily living through compassionate care.
- Followed care plan and directions to administer medications.
- Reported concerns to nurse supervisor to promote optimal care.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Laundered clothing and bedding to prevent infection.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Assisted with meal planning to meet nutritional plans.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Built strong and trusting rapport with clients and loved ones.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
- Monitored health and well-being of clients and reported significant health changes.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Maintained detailed records of services performed on clients.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Recorded client status progress and challenges in logbooks and reports.
Catering Server
The Golden Roast
Penrith
09.2008 - 11.2014
- Prepared and served food items to guests in a timely manner.
- Maintained cleanliness of the buffet area, including setting up and breaking down the buffet table.
- Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had.
- Set up tables with appropriate linens and silverware prior to each event.
- Provided excellent customer service throughout the duration of an event.
- Cleaned up after events, including washing dishes and utensils used during meal service.
- Organized catering orders according to client specifications while adhering to health department regulations regarding food safety standards.
- Followed proper sanitation procedures when handling food items.
- Adhered to company policies concerning guest satisfaction ratings.
- Collaborated with other staff members on duties assigned for each catered event.
- Communicated effectively with co-workers to ensure smooth operation during events.
- Received payment from customers for catering services rendered.
- Performed pre-event setup activities such as arranging chairs or tables in designated areas.
- Stored unused equipment properly between events.
- Set up and tore down all catering services in banquet halls and at customer locations.
- Loaded supplies and food into delivery vans and unloaded at events.
- Worked multi-course dinners with pre-plated foods.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Wrapped silverware efficiently and organized napkins for event guests.
- Checked catering orders for inclusion of required menu items.
- Organized delivery and set up in advance for non-perishable items.
- Monitored food temperatures during events to ensure safety and quality standards were met.
- Prepared and arranged banquet halls for events, ensuring adherence to clients' specifications.
- Managed inventory of catering supplies, placing orders as necessary to meet event needs.
- Operated catering equipment safely, including chafing dishes, coffee dispensers, and serving utensils.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Assisted with menu planning, offering suggestions based on event type and guest preferences.
- Set up buffets with food presentation standards in mind, ensuring a visually appealing layout.
- Processed payments and invoices for catering services, ensuring accuracy and timeliness.
- Provided exceptional service to high volume of daily customers.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Served food and beverages to guests at various events, maintaining high standards of professionalism.
- Assisted guests with special dietary needs, ensuring their requirements were met with care.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
Traffic Controller
AAA Traffic Control
Mount Druitt
02.2008 - 02.2010
- Directed traffic flow and monitored intersections to ensure the safe passage of vehicles, pedestrians and cyclists.
- Organized detours and adjusted signal timing to accommodate special events or construction projects.
- Inspected traffic control devices such as signs, signals and pavement markings for proper installation and visibility.
- Coordinated with other agencies such as police departments, fire stations, utility companies and public works departments on traffic control plans.
- Communicated regularly with supervisors regarding changes in traffic patterns or new construction projects that impacted existing routes.
- Responded quickly to emergency situations by providing direction to drivers and managing the flow of vehicular traffic.
- Ensured compliance with local laws, regulations and ordinances related to motor vehicle operation, parking and loading and unloading zones.
- Monitored roadways for hazardous conditions such as potholes or debris that could cause accidents or impede travel times.
- Assessed traffic volume data collected from cameras, sensors and radar systems in order to develop efficient travel routes.
Education
Diploma in Community Services Case Management - Family And Community Services
Tafe NSW
Castle Hill 06-2018
Diploma in Counselling - Mental Health Services
Tafe NSW
Mount Druitt 10-2016
High School Diploma -
Granville South High School
Granville09-1995
Skills
- Client Advocacy
- Assessment skills
- Issue identification and resolution
- Interpersonal and written communication
- Regulatory Compliance
- Service assistance and support
- Highly effective communication
- Client interaction
- Client Engagement
- Records Management
- Conflict Mediation
- Interpersonal Skills
- Experience with at-risk youth
- Analytical Skills
- Behavioral therapy
- Community outreach expert
- Adaptability
- Case Documentation
- Patient support
- Referral Coordination
- Goal Setting
- Time Management
- Trauma Informed Care Framework
- High-Risk Populations Identification
- Team building
- Problem-solving aptitude
- Emergency response training
- Behavior Management
- Teamwork and Collaboration
- Effective Communication
- Decision-Making
- Client Education
- Adaptability and Flexibility
- Written Communication
- Self Motivation
- Multitasking
- Reliability
- Task Prioritization
- Analytical Thinking
- Violence prevention
- Team Collaboration
- Excellent Communication
- Active Listening
- Problem-solving abilities
- Problem-Solving
- Relationship Building
- Continuous Improvement
- Attention to Detail
References
References available upon request.
Timeline
Youth Homelessness Caseworker
Mackillop Family Services
10.2014 - Current
Aged Care Worker
Southern Cross
02.2012 - 11.2014
Catering Server
The Golden Roast
09.2008 - 11.2014
Traffic Controller
AAA Traffic Control
02.2008 - 02.2010
Diploma in Community Services Case Management - Family And Community Services
Tafe NSW
Diploma in Counselling - Mental Health Services
Tafe NSW
High School Diploma -
Granville South High School
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