Janell Ooi
Melbourne,VIC
Summary
Enthusiastic, self-motivated, and reliable individual with a strong sense of responsibility and a diligent work ethic. Possessing a mature approach to teamwork, excelling in both collaborative environments and when working independently. Thrives under pressure, consistently meeting strict deadlines while maintaining a high level of performance.
Overview
16
16
years of professional experience
Work History
Kids Coach Mentor - Volunteer
Crossway Baptist Church
03.2024 - Current
- Provided guidance and recommended coping mechanisms for kids dealing with difficult issues.
- Maintained strict confidentiality in all situations unless abuse, neglect, or threats identified.
- Developed trust-based relationships with mentees through active listening and empathetic communication.
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
- Promoted a growth mindset among mentees, encouraging them to view setbacks as opportunities for learning and growth.
- Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Assisted mentees in developing self-confidence and positive self-image.
- Enhanced mentee performance by providing personalized guidance and support.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Addressed and resolved mentee concerns in timely and empathetic manner, maintaining positive and supportive mentor-mentee relationship.
- Conducted regular one-on-one coaching sessions to address individual development needs, improving overall performance.
- Excellent communication skills, both verbal and written.
Pharmacy Assistant
HealthSave Pharmacy
06.2016 - Current
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Assisted customers in selecting over-the-counter medications and health care products.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Re-stocked shelves with prescribed medications and health care products.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Worked well in a team setting, providing support and guidance.
- NDSS
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Merchandised over-the-counter goods and rotated stock.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
Medical Receptionist
Parkway Medical Centre
05.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to doctor while maintaining a polite and professional demeanour.
- Performed various administrative tasks by filing, copying and faxing documents.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Enhanced patient experience by maintaining clean, organized reception area.
- Excellent communication skills, both verbal and written.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Processed medical insurance claims and payments.
Tutor
Sakamoto Tuition
02.2020 - 07.2020
- Being able to nurture the kids, impart valuable knowledge and finding ways to create a fun and creative environment for learning
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Helped students explore concepts with engaging, learning-focused activities.
- Met with students, parents and administrators to address and resolve students' behavioural and academic issues.
- Implemented creative instructional techniques to address the unique challenges faced by students with learning differences.
- Provided homework assistance using specific curriculum and materials.
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
Sales Assistant
The Kingfisher Blue
08.2015 - 11.2015
- Working at The Kingfisher Blue in a small team of staff members means requiring working harmoniously to complete tasks efficiently
- Staff must complete tasks while constantly observing if there are any customers waiting to be attended
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Assisted customers with prompt and polite support in-person and via telephone.
Papergirl
Delivering Newspaper
04.2009 - 12.2009
- Maintained punctual delivery times for consistent customer service experience.
- Assembled and bagged newspapers prior to delivery.
- Demonstrated adaptability by adjusting routes according to changes in customer preferences or residential locations.
- Built strong relationships with customers, addressing concerns and resolving issues promptly.
Education
Associate of Arts - Primary Education
Deakin University
Melbourne, VICUniversity -
Open University Australia
01-2018
Secondary School -
Brentwood Secondary College
01.2013
Primary School -
Glen Waverley South Primary School
01.2007
Skills
- Risk management and compliance
- Data analysis and insights
- Problem solving and attention to detail
- Leading/ managing small teams
- Adaptable to changing environments
- Excellent communication and writing
- VBA (intermediate)
- Proficient in MS Office suite, including excel
- Medical Terminology
- Appointment Scheduling
- Telephone Etiquette
- Front Desk Operations
Languages
English
Full Professional
Chinese (Mandarin)
Full Professional
Indonesian
Professional Working
Timeline
Kids Coach Mentor - Volunteer
Crossway Baptist Church
03.2024 - Current
Medical Receptionist
Parkway Medical Centre
05.2022 - Current
Tutor
Sakamoto Tuition
02.2020 - 07.2020
Pharmacy Assistant
HealthSave Pharmacy
06.2016 - Current
Sales Assistant
The Kingfisher Blue
08.2015 - 11.2015
Papergirl
Delivering Newspaper
04.2009 - 12.2009
Secondary School -
Brentwood Secondary College
Primary School -
Glen Waverley South Primary School
Associate of Arts - Primary Education
Deakin University
University -
Open University Australia
Similar Profiles
Alana BarbaAlana Barba
Volunteer at Crossway Baptist ChurchVolunteer at Crossway Baptist Church
GRACE DASHWOODGRACE DASHWOOD
PRE-SCHOOL SUNDAY SCHOOL TEACHER - VOLUNTEER at Crossway Baptist ChurchPRE-SCHOOL SUNDAY SCHOOL TEACHER - VOLUNTEER at Crossway Baptist Church
Danielle OuapoDanielle Ouapo
Waitress at St Peter's Maronite ChurchWaitress at St Peter's Maronite Church