Janella Hoani
Brisbane ,QLD
Summary
Currently just moved to Australia from Zealand and wanting to build me a new life here in this beautiful country . I am dependable and reliable, strong with the ability to complete tasks on time in both individual and team settings. Highly motivated and hardworking, I aim to leverage my skills to enhance business performance. I adapt quickly to different processes and focus on effective communication and problem-solving, ready to contribute immediately to your organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Coffee Barista Training
Shannon Wallace
Rotorua , Bop
04.2023 - 07.2025
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Restocked supplies such as cups, lids, straws, syrups and other beverage ingredients.
- Created complex, hand-crafted beverages based upon customer preferences.
- Maintained cleanliness of work area, including counters and equipment.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Followed all safety regulations when handling hot beverages or machinery.
- Prepared and served hot or cold beverages.
Kiosk Worker
Blue Seat Hospitality
Rotorua , Bay Of Plenty
01.2023 - 02.2023
- Assisted customers in placing orders at kiosk terminals.
- Ticketed, arranged and displayed merchandise to promote sales.
- Adhered to company policies and procedures when interacting with customers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Received customer orders and payments.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Handled cash register functions and oversaw credit and debit cards, personal check and cash transactions.
Gift Shop Volunteer
Gifts By Kaea
09.2022 - 01.2023
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
- Answered customer questions about products and services, helped locate merchandise and promoted key items
- Greeted customers, helped locate merchandise and suggested suitable options
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
Kiosk Worker
Third place hire
Rotorua , Bay Of Plenty
11.2022 - 11.2022
- Cleaned shelves, counters and tables to maintain organized store.
- Ticketed, arranged and displayed merchandise to promote sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted customers and provided product information.
- Operated cash registers to process transactions accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Mousetrap Making
Noski
Rotorua , Bay Of Plenty
03.2019 - 05.2019
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked effectively in team environments to make the workplace more productive.
- Managed inventory and supplies to ensure materials were available when needed.
Ticket Handler
Lakeside Events Center
10.2018 - 10.2018
- Processed order transactions and provided customers with detailed itineraries, tickets and receipts
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints
- Provided schedule, routing and fare information to assist customers with ticket purchases
- Directed passengers to correct loading gates or areas for departures and connections
- Greeted customers with smile and provided friendly, knowledgeable service
- Directed ticket holders to seats and facility locations
Wait Staff Member
Tunohopu Marea
Rotorua , Bay Of Plenty
08.2015 - 10.2017
- Kept server areas clean while working tables
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Bussed and reset tables to keep dining room and work areas clean
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Prepared specialty desserts for customers for special occasions
- Set up dining room to meet hospitality and service standards.
- Arranged and removed tables, chairs and decorations to prepare facilities for events such as meetings and banquets
- Responded immediately to calls from personnel to clean up spills and wet floors
- Used time management and efficient cleaning methods to meet deadlines
Education
Unit 4646, Version 10 -
The Training Bureau
Rotorua, BOP01.2023
Unit 16705, Version 6 -
The Training Bureau
Rotorua, BOP01.2023
High School -
Rotorua Girls' High School
Rotorua, BOP01.2018
Skills
- Attention to Detail
- Cleanliness standards
- Order taking
- Display maintenance
- Workplace safety
- Cooking
- Espresso preparation
- Quality standards
- Decision-making
- Cleanliness and hygiene
- Liquor law compliance
- Strong work ethic
Certification
Electronic Funds Transfer at Point-of-Sale (EFTPOS), 162446
License control Qualification -
- Demonstrate knowledge of the Sale and Supply of Alcohol Act 2012
- and its implications for licensed premises
- Demonstrate knowledge of host responsibility requirement as a duty manager of licensed premises
Additional Information
Introduction to Police Studies NCEA course, pioneered by Rotorua Boys' and Girls' High school in 2018 which I was a part of
References
References available upon request.
Affiliations
- In New Zealand I played women’s rugby
- Love to cook
- Was in a nz police program in high school was top of the class 2018
Timeline
Coffee Barista Training
Shannon Wallace
04.2023 - 07.2025
Kiosk Worker
Blue Seat Hospitality
01.2023 - 02.2023
Kiosk Worker
Third place hire
11.2022 - 11.2022
Gift Shop Volunteer
Gifts By Kaea
09.2022 - 01.2023
Mousetrap Making
Noski
03.2019 - 05.2019
Ticket Handler
Lakeside Events Center
10.2018 - 10.2018
Wait Staff Member
Tunohopu Marea
08.2015 - 10.2017
Unit 4646, Version 10 -
The Training Bureau
Unit 16705, Version 6 -
The Training Bureau
High School -
Rotorua Girls' High School
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