Janelle Giucci
Summary
Experienced Administrative Assistant with a proven track record of supporting Senior Executive Service leaders. Skilled in managing executive correspondence, coordinating schedules, and enhancing stakeholder engagement for operational efficiency. Strong logistical skills align with strategic goals, improving organizational performance. Seasoned Customer Service Supervisor with leadership experience in retail, promoting team collaboration and continuous improvement while effectively coordinating administrative tasks and maintaining organized office environments. Utilizing strong organizational skills to enhance office efficiency and support team operations, with a track record of effective communication and multitasking to meet diverse administrative needs.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Assistant APS 4
Department of Climate Change, Energy, the Environment and Water
01.2024 - Current
- Delivered comprehensive administrative support, enhancing operational efficiency within the section.
- Sourced and summarized relevant media articles, distributing insights to the section team for awareness.
- Facilitated communication with stakeholders, fostering strong relationships both internally and externally.
- Updated and distributed weekly whereabouts reports, ensuring all team members remained informed and aligned.
- Attended meetings, providing accurate note-taking services to document discussions and action items.
- Summarized key updates for branch stand-up meetings, promoting clarity and preparedness among team members.
- Assisted with various administrative tasks, contributing to the seamless functioning of the section.
Executive Assistant APS 4
Department of Climate Change, Energy, the Environment and Water
01.2023 - 01.2024
- Provide comprehensive executive support to SES, delivering administrative advice for operational efficiency.
- Maintain in-depth knowledge of branch objectives, tracking progress and offering informed support for outcomes.
- Manage SES calendar effectively, coordinating appointments and travel arrangements to optimize time management.
- Perform office duties such as greeting visitors, answering calls, and responding to inquiries via email.
- Oversee correspondence by managing emails, preparing responses, and coordinating ministerial workflow for deadlines.
- Organize meetings and events, managing logistics including room bookings and refreshments for efficient execution.
- Act as a liaison to stakeholders at all levels, fostering strong professional relationships with inquiries.
- Assist in coordinating financial commitments, ensuring reconciliation aligns with established policies and guidelines.
Administrative Assistant APS 3
ACT Department of Health/Community Health Centre's
01.2022 - 01.2023
- Greet clients warmly, manage appointment check-ins, and verify accuracy of system details.
- Coordinate complex appointment schedules for medical staff and clients to optimize workflow.
- Provide comprehensive administrative support to managers, staff, and medical professionals as needed.
- Liaise effectively with clients, walk-in Centre staff, and medical teams to ensure seamless communication.
- Oversee meticulous data entry processes, generate reports, and manage all correspondence efficiently.
- Manage accurate record-keeping practices and process payments in a timely manner.
- Prepare detailed end-of-day reports summarizing daily activities and outstanding tasks.
- Assist in maintaining inventory of office supplies to ensure operational efficiency.
Supervisor/ Sales Consultant
Best Friends | Pet Shop
01.2021 - 01.2022
- Deliver exceptional customer service, guiding customers in pet product selection.
- Oversee visual merchandising, maintaining well-stocked and attractive displays.
- Enhance customer interactions to achieve store KPIs.
- Assist manager and team in daily operations.
- Handle high-volume phone orders and coordinate click-and-collect services.
- Conduct data entry, generate reports, and manage stock records.
Store Host/Make-up
Mecca Maxima
01.2018 - 01.2021
- Conduct skin analysis and develop personalized treatment programs.
- Provide makeup services and create custom looks per client needs.
- Stay updated with beauty trends and select appropriate materials and colors.
- Maintain client records while ensuring cleanliness of equipment.
- Deliver outstanding customer service, helping clients choose products.
- Support store operations, meet KPIs, and manage appearance and stock levels.
Assistant Manager/Makeup Artist
The Body Shop
01.2017 - 01.2018
- Managed store operations, including reporting, cash handling, and scheduling.
- Supervised and trained team on product knowledge and KPI achievement.
- Led makeup artistry services and provided consultations with skin analysis.
- Promoted new products, managed visual merchandising, and maintained store appearance.
- Coordinated events and managed stock rotation for accuracy.
- Ensured compliance with company policies to boost efficiency.
Manager in Training/ Acting Development Trainer/ Makeup Artist
Napoleon Perdis Cosmetics
01.2016 - 01.2017
- Oversee daily operations, reporting, scheduling, cash management.
- Supervise staff and manage rosters, budgets for efficient store performance.
- Train staff on product knowledge and makeup application techniques.
- Provide expert customer service and advice on cosmetics and skincare.
- Ensure stock is organised, accurately priced, effectively managed.
Specialist Skin Care and Beauty Advisor/Makeup Artist
Amcal Chemist
01.2016 - 01.2016
- Financial management, budgeting, reporting, cash oversight
- Product training sessions
- Stock assessments, customer service support
Assistant Store Manager
Build a Bear Workshop
01.2016 - 01.2016
- Supervised store staff and managed rosters.
- Handled financial reporting and cash management.
- Organised children's parties and events.
- Conducted stock takes and provided customer service.
Specialist Skin Care and Beauty Advisor/Makeup Artist
Chemist on Northbourne
01.2016 - 01.2016
- Product Training on Natio, Jurlique, L'Occitane, and NYX Specialist
- Stock takes and customer service.
- Financial, budgeting and reporting, and cash management
Estee Lauder Beauty Advisor Specialist/Customer Service Team Member
Myer Canberra Centre
01.2013 - 01.2016
- Provided beauty and skin care advice and sales
- Executed personal makeovers and artistry
- Managed budget, sales, customer service, KPIs, and merchandising
Education
Diploma - Specialist Make Up Services
Certificate II - Retail Make Up and Skin Care
Certificate III - Hospitality (Kitchen Operations)
Certificate II - Hospitality (Kitchen Operations)
Certificate I - Hospitality (Kitchen Operations)
First Aid - for the Workplace
Skills
- Executive Support & Administration
- Diary Management
- Stakeholder Liaison & Communication
- Correspondence Management
- Financial Commitment Coordination
- Event & Meeting Logistics
- Staff Wellbeing & Cultural Development
- Process Improvement & Operational Efficiency
- Ministerial Workflow Tracking
- Communication and interpersonal skills
- Knowledge of office software (eg, Microsoft Office Suite)
- Strong time management and multitasking abilities
- Ability to work under pressure and meet tight deadlines
- Commitment to diversity, inclusion, and staff wellbeing
Certification
Baseline
PRIOR WORK EXPERIENCE
- Apprentice Chef – Ricardo's Café and Patisserie
- Receptionist and Customer Service Assistant – Housing Industry Association
- Kitchen Hand/Apprentice Chef – National Art Gallery of Australian.
Timeline
Administrative Assistant APS 4
Department of Climate Change, Energy, the Environment and Water
01.2024 - Current
Executive Assistant APS 4
Department of Climate Change, Energy, the Environment and Water
01.2023 - 01.2024
Administrative Assistant APS 3
ACT Department of Health/Community Health Centre's
01.2022 - 01.2023
Supervisor/ Sales Consultant
Best Friends | Pet Shop
01.2021 - 01.2022
Store Host/Make-up
Mecca Maxima
01.2018 - 01.2021
Assistant Manager/Makeup Artist
The Body Shop
01.2017 - 01.2018
Manager in Training/ Acting Development Trainer/ Makeup Artist
Napoleon Perdis Cosmetics
01.2016 - 01.2017
Specialist Skin Care and Beauty Advisor/Makeup Artist
Amcal Chemist
01.2016 - 01.2016
Assistant Store Manager
Build a Bear Workshop
01.2016 - 01.2016
Specialist Skin Care and Beauty Advisor/Makeup Artist
Chemist on Northbourne
01.2016 - 01.2016
Estee Lauder Beauty Advisor Specialist/Customer Service Team Member
Myer Canberra Centre
01.2013 - 01.2016
Certificate II - Retail Make Up and Skin Care
Certificate III - Hospitality (Kitchen Operations)
Certificate II - Hospitality (Kitchen Operations)
Certificate I - Hospitality (Kitchen Operations)
First Aid - for the Workplace
Diploma - Specialist Make Up Services
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