Janelle Hargreaves

Professional Summary
Detail-oriented Administration Officer with over 8 years of experience in healthcare settings at Gold Coast University Hospital, specialising in medical imaging and transformation delivery. Proficient in managing complex scheduling, system transitions, and team coordination, with a proven ability to enhance operational efficiency and support patient care. Skilled in Microsoft 365 tools, hospital systems (ieMR, Karisma), and process improvement.

Professional Experience

Queensland Health – Gold Coast University Hospital, QLD
Assistant Project Officer (AO4), Transformation Delivery (Secondment)
May 2023 – January 2025

• Collaborated with Medical Imaging Roadmap and Clinical Imaging Project Teams to support process improvements, enhancing department efficiency.
• Drafted and edited critical documents, including Steering Committee meeting minutes, agendas, action registers, and procedure policies, for review by project managers and the Medical Imaging Director.
• Supported project coordination by organising meetings, tracking action items, and maintaining documentation using Microsoft SharePoint, Teams, Planner, and Visio, ensuring seamless communication and progress tracking.

Administration Officer (AO3/AO4), Medical Imaging Department
February 2017 – Present

• Streamlined scheduling for interventional theatre, US MSK injections, CT/US biopsies, and drainages, ensuring clinical timeframes were met across MRI, Ultrasound, and CT units.
• Led the administration transition from EMR to ieMR and RIS to Karisma systems as Acting AO4 Coordinator, training 15+ admin staff and developing new workflows to ensure operational continuity.
• Managed rosters, leave approvals, and mandatory training for admin teams across Robina and GCUH campuses, while liaising with HR, payroll, and QSuper for staff support.
• Coordinated with radiologists, registrars, and nurses to secure patient consent forms and blood requests, improving communication and patient care delivery.
• Facilitated daily update meetings and resolved patient complaints, maintaining high service standards in a fast-paced environment.
• Utilized hospital systems including Surginet, EMS, Karisma, HBCIS, ieMR, and CISCO for scheduling and interpreter bookings via ISIS.

Administration Officer (AO3), Ward-Based Casual Pool
September 2013 – February 2017

• Supported patient care across multiple wards (MAU, ICU, Pediatrics, Neurology, NICU, Orthopedics, Cardiac Cath Labs) by managing admissions, discharges, and scheduling via HBCIS and Patient Flow Manager.
• Coordinated logistics, including ambulance bookings, interpreter services (via ISIS), and maintenance requests, ensuring smooth ward operations.
• Documented and distributed meeting minutes for the Acute Medical Unit, enhancing team communication and operational efficiency.
• Provided exceptional customer service, assisting patients and visitors while maintaining confidentiality and professionalism.

Body Science International, Burleigh, QLD
Executive Assistant
February 2009 – August 2013

• Advanced from Admin Assistant to Executive Assistant over 3.5 years, supporting two directors and the CFO with diary management, travel coordination, and correspondence.
• Organised major events and exhibits, managing logistics, staff, and point-of-sale operations, ensuring successful representation of the company.
• Handled accounts receivables and trained in accounts payable using Quickbooks, improving financial accuracy and efficiency.