Janelle Hine

With over 30 years of experience in customer-oriented positions, I am a dedicated professional with strong administrative knowledge. I consistently deliver excellent customer service and uphold quality control standards throughout the workflow. My commitment to achieving compliance with company policies and procedures ensures smooth operations. I possess key strengths in effective communication with management, problem-solving, and analytical abilities, as well as exceptional organizational, communication, and social skills.

• Responsible Serving of Alcohol
• Responsible Gambling Services
• Covid-19 Safety at Work

• Accounts
• Invoice clientele, collect unpaid accounts and negotiating payment arrangements when required
• Effectively managed inbound telephone calls from clientele optimising solutions.
• Performed banking reconciliation and processed Accounts Receivable and Payable within XERO & understanding of MYOB
• Enter data of business revenue and expenses into accounting software with accuracy
• Utilise internal databases to source information and manage data with sensitivity and confidentiality
• Decreased debtor accounts by over60% by following up on invoices
• Customer Service
• Meeting and greeting customers in a friendly and helpful manner
• Resolve customer queries or complaints in a timely manner to ensure satisfaction and repeat business
• Drive an outstanding customer experience by coaching and leading by example
• Maintain store presentation and visually merchandise store to company standards and above
• Management of all sales in person, over the phone and email
• Excellent attention to detail with merchandising and preparing effective displays
• Cash handling and end of day reconciliation
• Operations
• Performed a variety of administrative tasks including reception, office procedures, preparing and maintaining documentation and filing
• Represented the company with professionalism, integrity, and managed information with sensitivity
• Updated and maintained record management in databases and spreadsheets according to policy and frameworks
• Performed cash reconciliation and maintained the petty cash system and operated POS
• Ensure stock inventory is managed through correct delivery procedures
• Accurately enter data, maintain records, create reports and financial statements
• Ensure stores operate according to company policies and procedures
• Competent at balancing cash registers
• Staff Management
• Clear communication of goals and reward and recognise achievements
• Manage the recruitment of new staff including, conducting interviews, shortlisting candidates.
• Oversee rosters and ensure they are within guidelines
• Ensure the team are accountable for their duties by performing compliance checks daily
• Create a positive working environment
• Oversee on boarding and induction of all new hires and training
• WHS/Compliance
• Implement and adhere to company policies and procedures, guidelines and safe work practices within my area of responsibility
• Complete induction and any ongoing prescribed WHS training
• Maintain a safe working environment for team members, contractors and visitors, and ensure that others are not put at risk