Janelle Incerti
Waterford,QLD
Summary
Dynamic customer service professional with extensive experience at BP Australia, excelling in sales transaction processing and conflict resolution. Proven track record of enhancing customer satisfaction and driving repeat business through effective communication and product education. Adept at inventory management and fostering team collaboration to achieve operational excellence.
Overview
13
13
years of professional experience
1981
1981
years of post-secondary education
Work History
CSR, Sales
BP Australia
Waterford, Qld
01.2013 - Current
- Assisted customers with product inquiries and service requests.
- Processed sales transactions accurately and efficiently.
- Maintained knowledge of BP Australia's product offerings and promotions.
- Collaborated with team members to enhance customer service experiences.
- Handled customer complaints and resolved issues professionally.
- Supported inventory management by tracking stock levels and replenishing items.
- Provided training to new staff on sales procedures and policies.
- Ensured compliance with safety regulations in the workplace environment.
- Processed orders accurately and efficiently according to established procedures and timelines.
- Developed and maintained relationships with existing customers in order to facilitate repeat business opportunities.
- Responded promptly to all incoming sales inquiries from potential customers.
- Ensured compliance with applicable laws and regulations related to sales process.
- Educated customers on product features and benefits so that they can make informed decisions when purchasing a product or service.
- Maintained records of customer interactions, transactions, comments and complaints.
- Adhered strictly to company policies and procedures while handling customer queries and requests.
- Maintained up-to-date knowledge of company products and services in order to provide accurate information to customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Listened to customer needs to identify and recommend best products and services.
- Operated register, handled cash and processed credit card transactions.
- Greeted and assisted customers to foster positive experiences.
- Reset store displays for special events and seasonal merchandise changes.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Recognized security risks to properly handle situations.
- Reduced process lags by training employees on best practices and protocols.
Education
South Grafton High School
South Grafton Skills
- Customer relationship management
- Product education
- Sales transaction processing
- Inventory management
- Compliance adherence
- Conflict resolution
- Customer engagement
- Team collaboration
- Merchandise organization
- Problem solving
- Effective communication
- Time management
- Senior leadership support
- Stress management
- Critical thinking
- Staff education and training
- Strong teamwork
- Customer service
- Client relations
- Receiving support
- Multi-task management
- Complaint resolution
- Order fulfillment
- Customer relations
- Order processing
- Courteous demeanor
- Product promotion
- Service standard compliance
- Payment processing
- Product knowledge
- Complaint handling
- Retail store support
Languages
English
First Language
Timeline
CSR, Sales
BP Australia
01.2013 - Current
South Grafton High School