JANELLE JOSE
Tarneit,Australia
Summary
Experienced in delivering excellent customer service in fast-paced environments. Skilled professional with strong organization and effective communication abilities. Seeking transition into administrative assistant role, combining customer service expertise with administrative capabilities to provide efficient support.
Overview
8
8
years of professional experience
Work History
CUSTOMER SERVICE SPECIALIST
Commonwealth Bank
04.2022 - Current
- Respond promptly to customer inquiries and concerns via phone, providing accurate and efficient assistance
- Collaborate with team members and other departments to escalate complex inquiries and ensure resolution
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Achieve and exceed performance targets for customer satisfaction and call resolution
- Managed approximately 30 incoming call volume per day from customers while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
EXPERIENCE CONSULTANT
Samsung Retail Australia
04.2017 - 04.2022
- Engaging with customers to provide tailored product recommendations and close sales
- Contributing to the smooth operation of the store through general store management tasks and consistently meeting KPIs
- Provided troubleshooting support for customers experiencing technical issues with their mobile devices, resolving problems quickly and professionally.
- Worked with internal matrix partners to triage issues and submit work requests.
- Boosted sales revenue by effectively demonstrating product features and benefits to potential customers.
- Collaborated with team members to meet monthly sales goals through targeted promotions and exceptional customer service.
- Mentored junior team members on best practices for sales techniques, client engagement, and product knowledge.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Bachelor of Science - Hospitality Management
Davao Doctors College, Inc.
Davao City, Philippines03-2014
Skills
- Ability to multitask and prioritise tasks effectively
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work autonomously and within a team
- Adaptable to new systems
- Excellent attention to detail
- Telephone Etiquette
- Complaint Handling
- Data Entry
- Clerical Support
- Client Relations
- Documentation and Recordkeeping
References
Available upon request
Affiliations
- Creative Associate at Connect City Church West
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
CUSTOMER SERVICE SPECIALIST
Commonwealth Bank
04.2022 - Current
EXPERIENCE CONSULTANT
Samsung Retail Australia
04.2017 - 04.2022
Bachelor of Science - Hospitality Management
Davao Doctors College, Inc.
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