Janelle Marshall
Cashmere,Australia
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated employee is known for punctuality, and pursuing employment options where good customer service and a positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Data Entry Clerk
DHL Express
12.2022 - Current
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Assisted in development of new data entry protocol, leading to improved data integrity.
- Enhanced operational efficiency by suggesting and implementing improvements to data entry workflows.
- Contributed to customer satisfaction, resolving inquiries and issues with prompt data retrieval.
- Enhanced team productivity with organization and filing of documents both digitally and physically.
- Maintained files, records, and chronologies of entry activities.
- Managed and organized documents for data entry tasks.
- Checked for accuracy by verifying data and records.
- Created spreadsheets for more efficient recordkeeping.
Talent Acquisition Coordinator
DHL Express
02.2022 - Current
- Triggering and monitoring pre-employment checks including, police, security and medical assessments
- Completing replacement/additional headcount requests through Taleo
- Assisting the Talent Acquisition Specialists with writing and posting job ads; both internally on the DHL job board and externally on Seek, LinkedIn & Blast
- Screening candidates through resumes and Sonru video interviews
- Setting up SHL assessments if required by the Hiring Managers
- Liaising with candidates to complete the pre-employment checks as quickly as possible
- Providing timely updates to the Talent Acquisition Specialists and Hiring Managers regarding the checks
- Liaising with Jobfit regarding medical assessment results if required
On-boarding Executive - Field Sales
DHL Express
06.2015 - 02.2023
- Analysed customer needs and interests and recommended specific company products and services to best meet unique customer needs
- Cultivated trusting and loyal professional relationships with customers and thoroughly addressed customer concerns to reach mutually profitable solutions
- Built expert product knowledge by attending educational events, establishing personal networks, participating in professional events and studying and applying products
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Listened to customer needs to identify and recommend the best products and services
- Worked with various departments of DHL including COG, Operations & CFIT to meet and fulfil the customers' needs when starting with DHL
- Consistently worked towards meeting the new business target by adapting my work to suit the changing needs of the business and the customer
Commercial Support Executive - Customer Care
DHL Express
03.2015 - 06.2015
- Delivered fast, friendly and knowledgeable service for routine questions and services complaint
- Followed up on emailed or web-submitted customer inquiries within standard response times
- Managed customer & sales rep's expectations of queries and issues
- De-escalated customer issues with proven conflict mediation and problem-solving abilities
Key Account Executive
DHL Express
08.2008 - 03.2015
- Cultivated client loyalty through consistent quality, productivity, exemplary service and proactive management
- Achieved client loyalty through quality, productivity, service and proactive management
- Mentored new employees on customer service and organizing strategies to maximize performance, productivity and team success
- Met and consistently exceeded revenue targets
- Worked on self-improvement from monthly coaching sessions
- Was the KAD Executive for some of Australia's biggest accounts including Australia Post, DFAT, Pack & Send
Customer Care Agent
DHL Express
01.2008 - 08.2008
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Promptly responded to customer inquiries and resolved complaints to promote loyalty
- Documented conversations with customers to track requests, problems and solutions
- Researched resolutions, contacted necessary departments and responded back to customer back phone, or email as follow up
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products
- Delivered customer support to high call load each shift
- Exceeded company productivity standards on consistent basis
Customer Service Agent
DHL Express
10.2007 - 01.2008
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Utilized active listening and communication skills to address customer inquiries and escalate issues to the supervisor
- Managed high-volume of inbound customer calls
- Documented conversations with customers to track requests, problems and solutions
- Maintained strong call control and quickly worked through scripts to address problems
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Responded to customer requests for unavailable products and suggested other suitable options
- Used electronic documentation, reference tools and automated training to drive customer service ratings
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Delivered service and support to each customer, paving way for future business opportunities
2IC / Acting Store Manager
Williams The Shoemen
04.2005 - 10.2007
Sales Assistant
Big W
04.1993 - 04.2005
Education
High School Diploma -
Dakabin State High School
11.1993
Skills
- Sales and marketing
- Inside sales
- Outside sales
- Business development
- Business relationships
- Team member motivation
- Staff training and motivation
- Processing payments
- Opening and closing procedures
- Microsoft Office
- Microsoft Excel
- Microsoft Teams
- Adobe Acrobat
- Taleo
- Data Entry
- Data accuracy
- Accuracy and Attention to Detail
- File Management
- Independent worker
- Filing and data archiving
- Office Administration
- Strong Problem Solver
- Professional and mature
- Spreadsheet Management
- Work Prioritization
- Quality Assurance
- Meticulous attention to detail
- Information Security
- Data Security
- Strong Written and Verbal Communication
Certification
- Standard Mental Health First Aider
- Yellow Card – NDIS Worker Screening
- Blue Card – Working with Children
- RACA Certified
- ASIC Certified
- First Choice Bronze Certified
- High Risk Licences - Forklift; Operating a Standard Boiler & Operating a Steam Reciprocating Engine
- Certified International Specialist - including Anti-Corruption, Competition Compliance, Code of Conduct, Information Security Awareness & Dangerous Goods
- Certificate II in Retail
- Certificate III in Customer Contact
- Partial Certificate IV in Business (Frontline Management)
Timeline
Data Entry Clerk
DHL Express
12.2022 - Current
Talent Acquisition Coordinator
DHL Express
02.2022 - Current
On-boarding Executive - Field Sales
DHL Express
06.2015 - 02.2023
Commercial Support Executive - Customer Care
DHL Express
03.2015 - 06.2015
Key Account Executive
DHL Express
08.2008 - 03.2015
Customer Care Agent
DHL Express
01.2008 - 08.2008
Customer Service Agent
DHL Express
10.2007 - 01.2008
2IC / Acting Store Manager
Williams The Shoemen
04.2005 - 10.2007
Sales Assistant
Big W
04.1993 - 04.2005
High School Diploma -
Dakabin State High School
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