Janelle McNamara
Biloela,QLD
Summary
Versatile with a proven track record of achieving excellence across diverse tasks and challenging scenarios. Adept at thriving in high-pressure and dynamic environments, particularly when orchestrating concurrent projects.
With over two decades of hands-on experience in a variety of roles, I possess a comprehensive skill set that spans a wide spectrum of responsibilities.
Extensive experience in contract management and negotiations. Strong problem-solving and critical-thinking skills with a good understanding of legal concepts and contract law. Collaborative and dedicated to delivering excellent customer service.
I pride myself on my outstanding work ethic and I have been recognised as honest, integral & loyal. I am a reliable, conscientious & hardworking team member with excellent communication & interpersonal skills. I am organised, efficient & accurate and always willing to learn.
Overview
9
9
years of professional experience
Work History
Superintendent - Supply & Contracts
Batchfire Callide Management
10.2022 - Current
- Built and strengthened long-lasting relationships based on open communication with both internal and external stakeholders.
- Lead and managed procurement activities including effective and efficient preparation, tendering, and awarding of all contracts , conducting complex negotiations on behalf of the company, and establishing acquisition strategies for market conditions.
- Lead and managed the seamless execution and administration of all contracts functions across the company including payment, variations and EOT assessments.
- Managed a high performing team of six (6) direct reports and seven (7) indirect reports (Purchasing, Inventory, Contracts and Warehouse Teams) with a focus on performance management and quality service to support each department's needs.
- Delivered value-adding results and continuous improvement processes by applying financial analysis principles and procurement discipline strategies.
- Assisted in reviewing, developing and implementing a robust contract management system for the group including tools, procedures, policies, standards, and training packages.
- Provide high quality, practical support, and advice to the business in relation to commercial risks, threats and opportunities for contracts, procurement, and inventory management.
- Developed and maintained productive working relationships with internal and external stakeholders.
- Monitored budgets and expenditures to maintain fiscal responsibility.
- Prepared and submitted reports to upper management.
- Analysed reports to identify areas of improvement and implement corrective action.
Contracts Officer
Batchfire Callide Management
08.2019 - 10.2022
- Primary liaison and advisor for all procurement-related queries, providing operational advice to department managers and staff.
- Collaborated closely with department managers and staff to ensure procurement practices are transparent, efficient, and adhere to sound governance principles.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Adhered to legal and contractual requirements for compliant contract processes.
- Negotiated and reviewed contracts to protect business interests.
- Assessed risks inherent in contract changes and potential impacts, informing management in detail of concerns to avoid liabilities.
- Delivered comprehensive procurement training and education tailored for staff, especially those possessing purchasing or financial delegate functions.
- Ensured procurement strategies and guidelines are compliant with the Procurement Policy and standard industry practices.
- Managed the tender, RFP and offer processes, ensuring that all documentation, evaluation criteria, and selection methods are compliant with internal standards and policies.
- Conducted regular audits, reconciliations, and analyses of current procurement systems, ensuring accuracy, quality, and policy adherence.
- Identified potential commercial risk areas through detailed data analysis, and present strategic recommendations to the senior leadership team and the broader to address these concerns.
- Assessed purchasing functionalities, examining current workflows for efficiency and effectiveness.
- Prepared and issued reports on contract performance and compliance.
- Tracked contract milestones and updated stakeholders to facilitate project progress.
- Reduced supply chain expenses by sourcing new vendors and negotiating key contracts.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Oversaw contracts for over five different departments using both manual and automated strategies
Business Services Officer
Workpac
06.2019 - 08.2019
- Interacted well and maintained open communication with stakeholders to build connections and nurture relationships.
- Assisted senior management in general administrative tasks.
- High volume and accurate data input.
- Managed complex production data spreadsheets to compile reports for senior management.
- Provided Accounts Payable leave relief.
- Conducted comprehensive review of existing document control process, provided recommendations for improvement and gained management approval to implement these improvements. Included document change approval process and creation of registers to document process.
Accounts Officer
ASCO Australasia
10.2018 - 03.2019
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Assisted cashiers with processing customer payments and documenting orders.
- Input vendor payments and updated accounts to reflect new balances.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Matched purchase orders with invoices and recorded necessary information.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Office Manager
PPG Group
10.2017 - 09.2018
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed employee disputes by employing conflict resolution techniques.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
- Used technologically relevant digital systems to manage payroll and benefits programs.
Portfolio Manager
PSC Insurance Brokers
10.2014 - 08.2017
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold personal and commercial insurance policies to new and existing customers.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Evaluated accuracy and quality of data entered into agency management system.
- Called potential clients to set up appointments according to mutual availability.
- Promoted ancillary products to existing and new clients each month.
- Implemented improvements in manual and electronic billing procedures.
- Capitalized on upsell opportunities with offers of support and additional insurance policy options.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Obtained underwriting approval by completing application for coverage.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
Education
Certificate of Secondary Education -
Harvey Senior High School
HARVEY, WACertificate III - Financial Services - ASIC Tier 2
Swinburne University of Technology
Melbourne, VICB500-10 Tier 1 - Insurance Broking Compliance
Australian & New Zealand Institute of Insurance &
Certificate III - Business
Gold Training
Certificate IV - Leadership & Management
Emerging Leadership Institute
Skills
- Microsoft Office Suite
- MYOB
- PRONTO
- SAP
- Purchasing Oversight
- Supplier Performance Management
- Contract Development and Management
- Effective Working Relationships
- Financial Management and Reporting
- Supplier Negotiations
Accomplishments
Recognised as key SAP user
Participated in the 2022 QLD Resource Council (QRC) / Women in Mining & Resources QLD (WIMARQ) Mentoring Program as a mentee
Additional Information
Worksafe High Risk – TLID1007C Operate a Forklift
Basic Workplace First Aid
SAP User Training
CPCCPHS1001A – Work Safely In the Construction Industry
RIIRIS301E - Apply Risk Management Processes (S1)
RIIWHS301E - Conduct Safety and Health Investigations (S2)
RIICOM301E - Communicate Information (S3)
RIIRIS402E – Carry out the Risk Management Process (G2)
Timeline
Superintendent - Supply & Contracts
Batchfire Callide Management
10.2022 - Current
Contracts Officer
Batchfire Callide Management
08.2019 - 10.2022
Business Services Officer
Workpac
06.2019 - 08.2019
Accounts Officer
ASCO Australasia
10.2018 - 03.2019
Office Manager
PPG Group
10.2017 - 09.2018
Portfolio Manager
PSC Insurance Brokers
10.2014 - 08.2017
Certificate of Secondary Education -
Harvey Senior High School
Certificate III - Financial Services - ASIC Tier 2
Swinburne University of Technology
B500-10 Tier 1 - Insurance Broking Compliance
Australian & New Zealand Institute of Insurance &
Certificate III - Business
Gold Training
Certificate IV - Leadership & Management
Emerging Leadership Institute
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