Janelle Meers
Midway Point
Summary
Solid work history as a Customer Service Representative with the Commonwealth Bank and more recently Branch Concierge. I have over 14 years’ experience with the Commonwealth Bank. I bring a genuine interest in helping people, with a service focus and excellent listening skills. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Commonwealth Bank
- Improving customer’s banking experience with the bank by ensuring that customers are attended to promptly and all their challenges are resolved promptly
- Provided excellent customer service to customers in a friendly and courteous manner at the times
- Ensure that all policies and procedures, code of conduct and regulatory guidelines are strictly adhered to
- Suggested effective ways through which the bank can promote its products and services and increase customer satisfaction
- Provided assistance to other members of the staff in other departments of the bank by liaising with them through healthy interactions
- I have also had experience with vulnerable people
Branch
NAB
05.2023 - Current
BCF
08.2021 - Current
Call Centre
Mystate Bank
01.2023 - 05.2023
Momentum Energy
05.2022 - 12.2022
Education
High School -
New Norfolk High School
01.1989
Skills
- Computer skills
- Typing
- Word processing
- Customer service
- Achieving best possible outcomes
- Active listening
Personal Information
Date of Birth: 01/03/74
Hobbies and Interests
- Netball
- Outdoor Activities
- Fishing
- Traveling
Timeline
Branch
NAB
05.2023 - Current
Call Centre
Mystate Bank
01.2023 - 05.2023
Momentum Energy
05.2022 - 12.2022
BCF
08.2021 - Current
Customer Service Representative
Commonwealth Bank
High School -
New Norfolk High School
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