Overview
Work History
Education
Skills
Referee’s
Timeline
Generic

Janelle Old

Adelaide,SA

Overview

16
16
years of professional experience

Work History

Retail Assistant

Equip Accessories
03.2015 - 08.2016
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Increased sales and customer satisfaction through personalized servicing.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.

Retail Assistant

JB Hi-Fi
10.2013 - 11.2014
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Processed transactions accurately, balancing cash registers at the end of each shift.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.
  • Managed efficient cash register operations.
  • Resolved customer complaints professionally, maintaining a positive brand image.

Retail Assistant

Ally’s Fashion
01.2015 - 03.2015
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Passionate about learning and committed to continual improvement.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Retail Assistant

LOVISA
08.2016 - 01.2022
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Assisted in training new employees, contributing to the development of a knowledgeable workforce.
  • Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
  • Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
  • Developed strong rapport with customers and created positive impression of business.
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Processed transactions accurately, balancing cash registers at the end of each shift.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Food & Bar Attendant

Mick O’Sheas
04.2011 - 01.2012
  • Maintained neat, clean and professional appearance to meet business dress code policy.
  • Ensured compliance with state liquor laws by diligently verifying age requirements before serving alcoholic beverages.
  • Strengthened brand reputation by consistently delivering excellent customer service that exceeded expectations.
  • Operated POS system to collect payments from customers.
  • Greeted customers and provided menus upon arrival to dining room.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Contributed to team success by cross-training in various roles such as server or host when needed, demonstrating adaptability and versatility.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Answered customer questions about food and beverage items and assisted with menu selections.

Sales Assistant

Allphones
01.2011 - 10.2011
  • Fielded customer questions to share information about products, availability, and pricing.
  • Established rapport with customers using active listening and interpersonal skills.
  • Prioritized helping customers over completing other routine tasks in store.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.

Deli Assistant

Drakes Foodland
06.2006 - 01.2011
  • Prepared fresh, high-quality deli products for sale, contributing to increased revenue.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Assisted in maintaining a clean and organized workspace, ensuring compliance with health regulations.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.

Education

Certificate III - Beauty

TAFE SA
Adelaide
2012

Certificate II - Hair

TAFE SA
TAFE SA
2012

Certificate II - Hospitality And RSA

2011
Adelaide
2011

Skills

  • Customer Assistance
  • Retail transactions processing
  • Excellent Written and Verbal Communication
  • Relationship Building
  • POS Software
  • Product Knowledge
  • Retail Merchandising
  • Cross-selling techniques
  • Product Demonstrations
  • Item Ticketing and Pricing
  • Brand Promotion
  • Fashion sense and styling
  • POS Systems
  • Meeting Sales Goals
  • Basic Mathematics
  • Friendly and Helpful
  • Adaptable and Flexible
  • Register Opening and Closing
  • POS System Operation
  • Honest and Dependable
  • Patience and Empathy
  • Store Opening and Closing
  • Sales floor organization
  • Computer Proficiency and Microsoft Office
  • Goal-Driven

Referee’s

LOVISA

Chloe Mclemon — Manager

0407 025 919


LOVISA

Haleh Tavakoli — Regional Manager

0452 233 849

Timeline

Retail Assistant

LOVISA
08.2016 - 01.2022

Retail Assistant

Equip Accessories
03.2015 - 08.2016

Retail Assistant

Ally’s Fashion
01.2015 - 03.2015

Retail Assistant

JB Hi-Fi
10.2013 - 11.2014

Food & Bar Attendant

Mick O’Sheas
04.2011 - 01.2012

Sales Assistant

Allphones
01.2011 - 10.2011

Deli Assistant

Drakes Foodland
06.2006 - 01.2011

Certificate III - Beauty

TAFE SA

Certificate II - Hair

TAFE SA

Certificate II - Hospitality And RSA

2011

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Janelle Old