Janelle Phillips
Mitcham,Victoria
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognised for taking proactive approach to identifying and addressing issues, with focus on optimising processes and supporting team objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bakery Wrapper
Costco
10.2023 - Current
- Wrapped bakery products efficiently for display and sale, maintaining product freshness and presentation.
- Operated packaging machinery to ensure consistent quality in wrapped items.
- Collaborated with team members to streamline wrapping processes, enhancing workflow efficiency.
- Monitored inventory levels of bakery items, reporting discrepancies to management promptly.
- Trained new employees on proper wrapping techniques and safety protocols.
- Implemented best practices for sanitation and cleanliness within the wrapping area.
- Assisted in organising bakery displays, ensuring compliance with company merchandising standards.
- Increased sales through attractive product displays that showcased the variety of baked goods available.
- Consistently met deadlines for large orders or special events by effectively prioritising tasks and adjusting workload as needed.
- Demonstrated adaptability by quickly learning new recipes or techniques as needed to meet customer demands or changing trends.
- Contributed to store cleanliness by maintaining a well-organised work area and promptly addressing spills or messes.
- Safeguarded food safety standards through proper handwashing, sanitisation procedures, and adherence to company policies on cross-contamination prevention.
- Assisted customers with product selection, answering questions about ingredients, dietary restrictions, and flavor profiles.
Cashier
Costco
11.2019 - Current
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Assisted customers with inquiries, providing product information and resolving issues promptly.
- Maintained cleanliness and organisation of checkout area, promoting a welcoming shopping environment.
- Collaborated with team members to optimise workflow and enhance service delivery during peak hours.
- Trained new cashiers on checkout procedures and company policies to ensure compliance and efficiency.
- Implemented time-saving practices at the register, reducing wait times for customers during busy periods.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Sales Associate
CDS Global
02.2017 - 11.2019
- Trained and mentored new sales associates, enhancing team performance and customer service skills.
- Developed product knowledge through ongoing training, resulting in improved customer engagement and satisfaction.
- Utilised POS systems for accurate transaction processing and inventory management, ensuring operational efficiency.
- Analysed sales trends to inform merchandising strategies, optimising product placement and promotions.
- Implemented visual merchandising standards, improving overall store presentation and driving foot traffic.
- Organised racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Resolved customer inquiries effectively, maintaining high levels of satisfaction and loyalty within the client base.
Skills
- Packaging techniques
- Workplace safety
- Reliability and punctuality
- Food handling safety
- Customer service
- Punctual and reliable
- Verbal and written communication
Certification
full drivers licence
working with children
white card
RSA
Timeline
Bakery Wrapper
Costco
10.2023 - Current
Cashier
Costco
11.2019 - Current
Sales Associate
CDS Global
02.2017 - 11.2019