Janelle Philpotts
Goughs Bay,VIC
Summary
Dedicated Administrative Clerk experienced in delivering exceptional customer service and maintaining office organization. Achieved high levels of customer satisfaction through effective communication and prompt resolution of inquiries. Focused on punctuality and commitment to quality outcomes in all tasks.
Overview
27
27
years of professional experience
Work History
Administration Clerk
Bean Around Town
Bayswater , Victoria
01.2023 - Current
- Processed customer orders promptly, ensuring precise data entry and minimizing errors.
- Data entry and processing customer orders via txt, email or phone calls for next day delivery.
- Assisted customers with inquiries and provided excellent service support.
- Provided high-quality customer service by demonstrating in-depth product knowledge and responsiveness.
- Liaised with customers, delivery drivers, and staff to ensure seamless operations.
- Troubleshoot and fix up missed delivery or products
- Answered phone calls, responded to emails and routed incoming mail.
- Responded promptly to incoming telephone calls to assist customers., directed calls, and took messages.
- Organized and maintained office files and documents for easy access.
- Maintained filing systems for records, correspondence, reports and documents.
- Updated databases with new customer information or changes to existing accounts.
- Provided general office support such as photocopying, faxing and scanning documents.
- Prepared invoices for customers based on their purchase order requests.
- Operated cash register to process cash, check, and credit card transactions.
Customer Service Cashier/SSA
Woolworths
Rowville, Victoria
05.2009 - Current
- Resolved customer complaints and concerns promptly, escalating complex issues to supervisor for timely resolution
- Assisted customers with inquiries to enhance shopping experience
- Assisted customers in resolving inquiries at the service desk.
- Helping solve customers' problems through self checkout.
- Also I’m a store services assistant, which entails cash handling for the start of trade each day, balancing the safe, ticketing, Kronos timesheet adjustments for payroll
Part Time Merchandising
Paramount DVD
, Victoria
04.2007 - 06.2008
- Positioned merchandise strategically throughout store to enhance customer engagement and drive sales.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Casual Receptionist
Phillip Webb Real estate
Box Hill, Victoria
02.2004 - 11.2004
- Provided coverage during lunch breaks to ensure uninterrupted service. Answering calls and directing to correct department
- Welcomed clients at the front desk and assisted with inquiries.
- Greeted clients and visitors warmly to create a welcoming environment.
- Managed incoming calls and directed inquiries to appropriate staff members.
Receptionist
Wridgways removals
Ringwood, Victoria
10.2000 - 12.2002
- Managed scheduling and confirmation of appointments for team members.
- Handled and routed incoming calls through a multi-line telephone system.
- Scheduled and confirmed appointments.
- Organized and distributed daily incoming mail to appropriate staff members.
- Prepared correspondence and reports in final formats, ensuring accuracy in punctuation, grammar, and spelling for professional presentation.
- Provided greeting and direction for visitors while managing daily call and email inquiries.
Part Time Administration
Budget Rent a car
Deepdene, Victoria
06.1999 - 05.2000
- Greeted visitors and callers daily, addressing inquiries and directing to appropriate staff to enhance communication.
- Processed incoming mail and packages, organizing envelopes in trays for employees to streamline distribution.
- Executed data entry for processing fines
Education
Secretarial Diploma - Business Administration
Cames Business College
Glen Waverley , VictoriaHigh School Diploma -
Wantirna High School
Wantirna , Victoria Skills
- Data entry
- Order processing
- Cash handling
- Payment processing
- Invoice preparation
- Returns and exchanges
- Customer service
- Problem solving
- Document management
- File management
- Office administration
- Cash register operation
- Handling payments
- Customer communication
- Telephone etiquette
- Customer identity verification
- Money Management
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Effective communication
- Adaptable to change
- Netsuite proficiency
- Scanning and copying
- Relationship management
- Customer support
- Invoice preparation
- Customer support
- Cash management
- Cash register operation
- Customer identity verification
Affiliations
- Enjoy spending time with family and friends
Enjoy camping anywhere our caravan will go.
References
References available upon request.
Timeline
Administration Clerk
Bean Around Town
01.2023 - Current
Customer Service Cashier/SSA
Woolworths
05.2009 - Current
Part Time Merchandising
Paramount DVD
04.2007 - 06.2008
Casual Receptionist
Phillip Webb Real estate
02.2004 - 11.2004
Receptionist
Wridgways removals
10.2000 - 12.2002
Part Time Administration
Budget Rent a car
06.1999 - 05.2000
Secretarial Diploma - Business Administration
Cames Business College
High School Diploma -
Wantirna High School