Janelle Rigby
Wollongong,NSW
Summary
Compassionate and adaptable care professional with extensive experience in patient support and health monitoring. Known for strong communication and empathy, contributing to improved client outcomes and satisfaction through personalized care strategies.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Personal Home Care Assistant
Dovida
Coniston, NSW
01.2019 - Current
- Developed personalized care plans, adapting approaches to meet individual client needs effectively.
- Monitored client health and wellness, reporting changes to healthcare professionals promptly.
- Coordinated transportation for medical appointments, enhancing access to essential healthcare services.
- Enhanced clients'' emotional well-being by offering companionship and engaging conversations.
- Assisted clients with daily living activities, ensuring comfort and safety in home environments.
- Evaluated care strategies regularly, identifying areas for improvement and optimizing service delivery.
- Improved client''s daily living experience by providing personal care, meal preparation, and light housekeeping tasks.
- Assisted clients with mobility issues, helping them maintain independence and an active lifestyle.
- Implemented safety protocols during care routines, minimizing risks for clients and caregivers alike.
- Managed household tasks such as laundry, grocery shopping, and organizing spaces for a clean living environment.
- Demonstrated flexibility and adaptability by adjusting care plans to accommodate clients'' temporary or permanent changes in needs.
- Ensured safety and comfort of clients through close monitoring and quick response to any changes in their health condition.
- Maintained detailed records of clients'' progress and reported any concerns or improvements to supervising healthcare providers.
- Educated family members on effective caregiving techniques to improve overall support for the client at home.
- Strengthened client relationships through empathy, patience, and clear communication during challenging situations.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Shop Assistant
Autograph
Sydney, NSW
2014 - 01.2019
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays, ensuring compliance with brand standards.
- Managed inventory levels, restocking shelves to optimize product availability.
- Collaborated with team members to implement sales promotions and visual merchandising strategies.
- Processed transactions accurately using point-of-sale systems, promoting efficient checkout experiences.
- Facilitated smooth and efficient customer returns and exchanges, enhancing customer satisfaction and trust in brand.
- Maintained cleanliness and order in all areas of store, creating welcoming environment for shoppers.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Handled customer returns according to company policies, ensuring a fair resolution for all parties involved.
Personal Care Assistant
Wollongong Nursing Home
Figtree, NSW
2013 - 2015
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored health indicators, reporting changes to nursing staff promptly.
- Provided emotional support, fostering positive relationships with residents and families.
- Maintained cleanliness of living areas, adhering to safety and hygiene standards.
- Documented care provided in resident files accurately and efficiently.
- Collaborated with interdisciplinary teams to develop personalized care plans.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Trained new staff on best practices for resident care and safety protocols.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Education
Wollongong High School
Wollongong, NSW11-1986
Skills
- Compassionate caregiving
- Bathing assistance
- Housekeeping tasks
- Dementia care
- Grooming assistance
- Vital signs monitoring
- Fall prevention
- Oxygen therapy
- Patient assistance
- Personal hygiene support
- Toileting assistance
- Patient care
- First aid and safety
- Behavioral support
Certification
Certificate 3 in Individual Support and Ageing
Timeline
Personal Home Care Assistant
Dovida
01.2019 - Current
Shop Assistant
Autograph
2014 - 01.2019
Personal Care Assistant
Wollongong Nursing Home
2013 - 2015
Wollongong High School