Summary
Overview
Work History
Education
Skills
References
Timeline
Barista

Janelle Sami

Gympie,QLD

Summary

Adaptable Hospitality Specialist with20 years of experience in setting reservations and promptly helping guests. Focused on providing excellent service by collaborating with teammates to meet the customers' needs. Talented at improving customer service ratings through effective customer communication. Punctual and honest with solid background in environments. Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Trustworthy and dedicated with 20 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Overview

26
26
years of professional experience

Work History

Hospitality

Victory College
01.2020 - Current
  • Trained staff on operating procedures and company services.
  • Monitored cash drawers
  • Worked effectively in fast-paced environments.
  • Volunteered at local community organizations, providing assistance with day-to-day operations.
  • Worked well in a team setting, providing support and guidance.

Receptionist Assistant

Gympie RSL Club
01.1998 - 10.2021
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Served food and beverages promptly with focused attention to customer needs.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Hospitality Team Member

Old Bundy Tavern
07.2005 - 09.2007
  • Established and maintained relationships with key customers to promote satisfaction and loyalty.
  • Trained new staff members in customer service techniques and hotel operations.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Stayed up-to-date with industry regulations and standards to offer compliant hospitality services.

Hospitality Supervisor

Melbourne Hotel
06.2003 - 11.2004
  • Tallied cash drawer at beginning and end of each work shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Stayed up-to-date with industry regulations and standards to offer compliant hospitality services.

Education

Certificate III - Hospitality

Vocational Trainning
Gympie

Skills

  • Securing Reservations
  • Guest Satisfaction
  • Self Starter
  • Customer Support
  • Front Office Operations
  • Cash Drawer Balancing
  • Providing Customer Support
  • Membership Inquiries and Renewals

References

Annette Swanson

0402477754


Rochelle Crowe

0439432770


Timeline

Hospitality

Victory College
01.2020 - Current

Hospitality Team Member

Old Bundy Tavern
07.2005 - 09.2007

Hospitality Supervisor

Melbourne Hotel
06.2003 - 11.2004

Receptionist Assistant

Gympie RSL Club
01.1998 - 10.2021

Certificate III - Hospitality

Vocational Trainning

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Janelle Sami