Summary
Overview
Work History
Education
Skills
Personal Details
Timeline
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Janelle Sarmiento

Telopea,NSW

Summary

Dedicated professional with a strong background in customer service and stock management. Known for effectively training new employees and resolving complaints, contributing to a positive shopping experience and store success. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

Overview

10
10
years of professional experience

Work History

Assistant Store Manager

Mcdonals
Dinalupihan, Bataan Philippines
03.2020 - 06.2023
  • Supervised daily operations and ensured compliance with company standards.
  • Trained and mentored new staff on customer service protocols.
  • Assisted in managing inventory levels and restocking supplies efficiently.
  • Collaborated with team to implement promotional strategies effectively.
  • Scheduled employee shifts to optimize store coverage and service quality.
  • Resolved customer complaints and ensured satisfaction promptly.
  • Conducted regular safety inspections to maintain a secure environment.
  • Supported management in achieving sales goals through team motivation.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.

Cashier Handling & Customer Service

7/11 Store Operated by Payumo Dungao Enterprises
Dinalupihan Bataan, Bataan Philippines
06.2013 - 01.2020
  • Maintained accurate cash drawer and balanced daily sales reports.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Stocked shelves and organized merchandise for easy access by customers.
  • Monitored inventory levels and reported shortages to management.
  • Trained new cashiers on register operations and customer service standards.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Worked closely with front-end staff to assist customers.
  • Followed company security procedures for handling large sums of money.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.

Education

Some College (No Degree) - BREAD AND PASTRY PRODUCTION

TESDA
San Ramon Dinalupihan, Bataan Philippines
11-2022

Bachelor of Science - Hotel And Restaurant Management

Bataan Peninsula State University
Dinalupihan, Bataan Philippines
12-2013

High School Diploma -

Pagalanggang National High School
Pagalanggang Dinalupihan, Bataan Philippines
05-2011

Skills

  • Customer relations
  • Stock management
  • Display setup
  • Cash auditing
  • Records maintenance
  • Inventory management
  • Marketing and promotions
  • POS systems

Personal Details

Date Of Birth:  January 23, 1993

Place of Birth: Dinalupihan, Bataan

Age: 32

Gender: Female

Religion: Catholic

Civil Status: Married

Language: English & Filipino

Born Country: Philippines

Timeline

Assistant Store Manager

Mcdonals
03.2020 - 06.2023

Cashier Handling & Customer Service

7/11 Store Operated by Payumo Dungao Enterprises
06.2013 - 01.2020

Some College (No Degree) - BREAD AND PASTRY PRODUCTION

TESDA

Bachelor of Science - Hotel And Restaurant Management

Bataan Peninsula State University

High School Diploma -

Pagalanggang National High School

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Janelle Sarmiento