Janelle Wood
West Footscray,Victoria
Summary
Dynamic Customer Service Supervisor at Coles Supermarket with proven problem-solving abilities and strong leadership skills. Adept at training and mentoring teams, fostering relationship building, and effectively handling escalations. Recognized for thriving in fast-paced environments while maintaining exceptional customer service standards. Committed to continuous improvement and team success. Mother of 2
Overview
37
37
years of professional experience
Work History
Customer Service Supervisor
Coles Supermarket
07.2018 - 02.2025
Interacted with a diverse clientele on a daily basis.
The Cutting Company
Shelly Windhoffer
07.1992 - 07.1998
Small Poppies Cafe
Cathrine Cummings
01.2002 - 01.2010
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Chancery Lane Hair Salon
Julie Stevens
01.1988 - 01.1992
Education
Wangaratta High School
Wangaratta, VICApprenticeship Of Hairdressing - Hairdressing
Flagstaff College of Tafe
Melbourne, VIC01.1992
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team building and leadership
- Decision-making
- Training and mentoring
- Handling escalations
- Relationship building
Timeline
Customer Service Supervisor
Coles Supermarket
07.2018 - 02.2025
Small Poppies Cafe
Cathrine Cummings
01.2002 - 01.2010
The Cutting Company
Shelly Windhoffer
07.1992 - 07.1998
Chancery Lane Hair Salon
Julie Stevens
01.1988 - 01.1992
Wangaratta High School
Apprenticeship Of Hairdressing - Hairdressing
Flagstaff College of Tafe
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