Summary
Work History
Education
Skills
Completed Qualifications
Timeline
Janelle J  Pehlic

Janelle J Pehlic

Rockingham,WA

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable and upbeat Job Title successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Work History

Retail Sales Assistant

Myers Industries
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
  • Improved store appearance with effective merchandising and creative displays.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Streamlined checkout process by efficiently operating cash registers and POS systems.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
  • Supported promotional events by setting up displays, creating signage, and engaging customers with enthusiasm about promotions.
  • Collaborated with team members to achieve monthly sales targets and objectives.
  • Enhanced customer satisfaction by promptly addressing inquiries and handling returns professionally.
  • Greeted customers and provided outstanding customer service.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Used in-store system to locate inventory and place special orders for customers.

Kitchen Staff Member

Jewelz Lunch Bar
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
  • Learned other teammates' work tasks to train as backup.
  • Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
  • Provided excellent customer service by promptly addressing any concerns or questions regarding menu items or dietary restrictions.
  • Reduced food waste by closely monitoring inventory levels and utilizing proper storage techniques.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Transported food items from storage areas to kitchen for prepping.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Followed recipes and chef instructions to prepare food correctly.
  • Unloaded food deliveries and stored items in proper locations for easy access.
  • Operated kitchen equipment in accordance with manufacturer instructions.
  • Plated and presented food following chef requirements.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Assisted in setting up and breaking down kitchen stations.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Trained new staff on food preparation and safety procedures.
  • Stocked and rotated food items according to expiration dates.
  • Lifted and carried heavy materials.

Salesperson

Coromal Caravans
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Exceeded monthly targets by diligently following up on leads and closing deals promptly.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Set and achieved company defined sales goals.
  • Built relationships with customers and community to promote long term business growth.

Housekeeper

Albany House Lady
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Operated electronic backpack vacuums and floor sweepers.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
  • Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
  • Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
  • Streamlined laundry operations, sorting and treating items according to fabric care specifications.
  • Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
  • Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.

Hairdressing Assistant

Zara home salon
Perth, Wa
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Disability Support Worker

Kim's home
Perth, Wa
  • Drove clients safely to social activities and appointments.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Worked with children and parents to closely monitor and record social, behavioral and academic growth.
  • Conducted in-home visits to provide supportive services.

Education

Graduate Certificate - Year 10

Cannington Community College, Cannington, WA

Skills

  • Punctuality
  • Cash Handling
  • Cash Register Operation
  • Goal-Oriented
  • Processing payments
  • Visual Merchandising
  • Returns processing
  • POS Terminal Operation
  • Store maintenance
  • Opening and closing procedures
  • Stock management
  • Merchandise Display
  • Order Management
  • Order tracking
  • Customer Service
  • Teamwork
  • POS system operations
  • Customer Assistance
  • Retail Sales
  • Store Opening and Closing
  • Stocking and Receiving
  • Retail Store Operations
  • POS System Operation
  • Money Handling
  • Display Setup
  • Professional Appearance
  • Relationship Building
  • Customer Engagement
  • Transaction Processing
  • Order Processing
  • Self-Checkout Assistance
  • Flexible Schedule
  • Display building
  • Product Merchandising
  • Promotional Events
  • Strong Communication and Interpersonal Skills
  • Friendly and Helpful
  • Attention to Detail
  • Honest and Dependable
  • Reliable and Responsible
  • Flexible Hours
  • Excellent Written and Verbal Communication
  • Positive Customer Engagement
  • Sales and Promotions
  • Exceeding Customer Expectations
  • Building Customer Loyalty
  • Goal-Driven
  • Organization
  • Store Organization
  • Sales floor organization
  • Team Leadership
  • Retail Merchandising
  • Computer Proficiency and Microsoft Office
  • Merchandising and Display
  • Payment Processing
  • Purchase Packaging
  • Food Preparation
  • Cleaning and sanitizing
  • Supply Restocking
  • Housekeeping
  • Problem-Solving
  • Multitasking
  • Hospitality services
  • Organizational Skills
  • Multitasking Abilities
  • Task Prioritization
  • Detail Oriented
  • Computer Skills
  • Phone and Email Etiquette
  • POS Systems
  • Guest Reception
  • Reservations
  • Office Organization
  • Invoicing and Billing
  • Data Entry
  • Data Gathering
  • Front Desk Management
  • File Management
  • Word Processing
  • Room Service
  • Guest Registration
  • Administrative Skills
  • Operations Management
  • Front Desk Operations
  • Reliability
  • Flexibility
  • Adaptability and Flexibility
  • Self Motivation
  • Computer Literacy

Completed Qualifications

  • Certificate 1 in Retail and sales assistant.
  • Certificate 1 in hairdressing assistant
  • Certificate in COVID-19 health and safety and occupational safety.
  • Hospitality

Timeline

Cannington Community College - Graduate Certificate, Year 10
Retail Sales Assistant - Myers Industries
Kitchen Staff Member - Jewelz Lunch Bar
Salesperson - Coromal Caravans
Housekeeper - Albany House Lady
Hairdressing Assistant - Zara home salon
Disability Support Worker - Kim's home
Janelle J Pehlic