Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

JANELLE LEVAAI

Loganlea,QLD

Summary

I am a young, driven individual with a strong work ethic and a relentless determination to succeed. With a growth mindset I constantly seek opportunities to expand my knowledge and skill set ensuing their continuous personal and professional development. I have wealth experience from recent long term management roles, I am able to lead, motivate and train staff by example to improve quality, deliver outstanding service, and ensure procedural compliance. With a can-do attitude and the ability to take and challenge head on. I believe I am an invaluable asset to any team.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Talent Acquisition Specialist

Celotti Workforce
06.2023 - Current
  • Managing end to end mobilization process for high volume of candidates within the blue and white collar industry.
  • Schedule and conduct recruitment interviews (via phone and face-to-face)
  • Filling job roles (on average 25-30 per day)
  • Generate and convert leads for company (on average 10-15 leads per month)
  • Conduct reference checks and other pre-employment screenings (drug and alcohol)
  • Candidate suitability assessments and placements
  • Build and maintain an effective blue and white collar casual pool by monitoring candidate availability and skills.
  • Review, screen and coordinate candidates and contractors.
  • Issuing flights and accommodation
  • Meet and exceed KPI's
  • Writing job ads
  • General administration duties
  • Email and phone handling
  • Assisting with timesheets
  • Payroll enquiries
  • Data entry
  • Organize candidates to attend upskilling courses
  • Train new team members and initiate new hire paperwork process.
  • Excellent knowledge of Job Adder and Astute Payroll
  • Liaising with and process job orders from clients

2IC

Royal Albert Hotel
09.2019 - 05.2023
  • Supervision of Royal Albert Hotel guests, tenants and owners
  • Check in and out procedure
  • Screen resumes from job boards
  • Schedule and conduct interviews (face to face)
  • Email and phone handling - respond accordingly to enquiries.
  • Training, management and supervision of new staff.
  • Conduct 1:1 meetings/ job performances
  • Manage guest feedback/ reviews via third party websites
  • Run company social media accounts
  • Data entry
  • Use of REI Master software
  • Liaise with building stakeholders (written and verbal)
  • Assist with payroll and end of month reports
  • Monitor and report on revenue and cash flow
  • Book flights and accommodation (phone and email)
  • Prepare quotes and special deals

2IC

Spendless Shoes
07.2018 - 08.2019
  • Oversee and monitor store
  • Greet customers, identify their needs and provide prompt assistance
  • Train, monitor and supervise new team members on POS and key sale tactics
  • Roster team while sticking to the specific wage budget
  • Manage open and close procedures
  • Provide customer satisfaction
  • Reported to the Area/National manager when needed
  • Supervision of staff during their probationary period and beyond
  • Organise team building activities to maintain morale and increase communication with all staff
  • Track shipments of incoming goods
  • Conduct regular price checks on merchandise
  • Organise backroom storage areas for efficient retrieval of stock items

Duty Manager

Event Cinemas
06.2016 - 05.2018
  • Provide a high level of customer service
  • Deal with customer complaints and resolutions
  • Oversee and monitor a team of 12-15 members daily
  • Prepare daily work schedules and assigning specific duties
  • Conduct team member performance appraisal and 1:1's
  • Supervision of staff during their probationary period and beyond
  • Emails, Reports, budgets, Audits, Policies and procedures
  • Stock take, Stock fill, Merchandising and store recovery
  • Lifting up-to 25kgs when doing stock
  • Team member employment
  • Corporate bookings/ Special event screenings
  • Roster clock ons/offs (E-Tivity)
  • Armour Guard cash handling procedures, bank deposits, pick ups and drop offs
  • Opening and Closing of business for the day.

Education

Certificate of Responsible Service and Alcohol -

First Aid Certificate -

Diploma of Events Management -

Certificate III in Fitness -

Year 12 Certificate -

01.2015

Skills

  • Outstanding customer service skills
  • Excellent attention to detail and time management skills
  • Hardworking with a passion for success
  • Happy to take on increasingly challenging roles and further responsibilities
  • Determination to achieve results
  • Reliable and punctual
  • Ability to achieve and exceed sales and KPI targets
  • Quick and fast learner
  • Proficient in ReiMaster
  • Proficient in Job Adder

Accomplishments

  • Successfully achieved the '2023 Customer Champion' award for Celotti Workforce.
  • Converted 8 new sale leads for Celotti Workforce following my initial training within 4 months which generated up to $149,000.00 (equivalent) of revenue.

Certification

  • RCSA Training Certificate (Recruitment, Consulting & Staffing Association)
  • Diploma of Events Management
  • Cert III of Fitness

Timeline

Talent Acquisition Specialist

Celotti Workforce
06.2023 - Current

2IC

Royal Albert Hotel
09.2019 - 05.2023

2IC

Spendless Shoes
07.2018 - 08.2019

Duty Manager

Event Cinemas
06.2016 - 05.2018

Certificate of Responsible Service and Alcohol -

First Aid Certificate -

Diploma of Events Management -

Certificate III in Fitness -

Year 12 Certificate -

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JANELLE LEVAAI