Janene Connellan
3/8 Patton Pl Banks, Canberra ,ACT
Summary
Organised Administrative Assistant with a proven ability to manage tasks efficiently and tackle new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Proficient in managing workflows while quickly mastering new software and processes.
Overview
31
31
years of professional experience
Work History
Clinic Administration Assistant
ANU Psychology Clinic
Canberra, ACT
11.2023 - Current
- Facilitate the day-to-day operations of the clinic reception.
- Respond to emails and phone enquiries, and facilitate the intake process.
- Coordinate IT support for supervisors and students when needed.
- Set up new students and staff with IT and Titanium access.
- Perform data entry tasks accurately.
- Provide updates to the clinic manager and supervisors on intakes and waitlists.
- Attend team meetings, and contribute by taking clear, concise minutes.
- Order office supplies and craft materials when required.
- Greet clients in a polite and respectful manner, allocating parking passes and providing assistance when necessary.
- Manage archived files and auditing spreadsheets.
- Ensure confidentiality when managing sensitive information.
Florist
Poetry In Flowers
Canberra , ACT
10.2003 - 11.2023
- Managed customer orders, requests, and complaints in a timely manner.
- Maintained a high-volume workload in a fast-paced environment.
- Created floral designs with fresh flowers for special occasions, such as weddings, funerals, and holidays.
- Organized the store's inventory of plants, vases, containers, and other supplies.
- Provided excellent customer service in-store, over the phone, and via email by helping customers choose appropriate bouquets for their needs.
- Designed flower arrangements for corporate events according to client specifications.
- Communicated with a wide range of customers, handling different emotional states with empathy.
- Process customer information with respect and confidentiality.
- Kept the store clean and organized at all times.
- Tracked shipments to ensure timely delivery of flowers.
- Maintained detailed records of customer orders and invoices.
- Stocked shelves with new merchandise on a daily basis.
Florist
Naked Flowers
Canberra , ACT
09.2000 - 09.2003
- Attended trade shows to stay up-to-date on industry trends and techniques.
- Cut, arranged and produced flower bouquets according to customer specifications.
- Delivered and set up flower arrangements for banquets, weddings and funerals.
- Processed sales transactions via cash register, eftpos and telephone orders.
Florist
All seasons floristry
Canberra , ACT
03.1998 - 08.2000
Cashier/Assistant Store Manager
Red Rooster
Canberra , ACT
10.1995 - 10.1997
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Greeted customers and answered questions regarding menu items.
- Processed payments accurately and efficiently using a cash register.
- Kept track of inventory levels and restocked shelves as needed.
- Operated the drive-thru window for takeout orders promptly and courteously.
- Handled money responsibly by providing accurate change and issuing receipts for purchases.
- Communicated effectively with kitchen staff to ensure that orders were filled correctly.
- Monitored daily operations of the restaurant, including inventory control and ordering supplies.
- Scheduled shifts for staff members based on weekly forecasts.
- Ensured compliance with all local health regulations related to food safety.
- Managed a team of employees in fast-paced environment.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
Training Florist
Regency Flowers
Canberra , ACT
11.1996 - 02.1997
Casual Waitress
Regatta point
Canberra , ACT
10.1993 - 10.1995
Cashier / Delivery Driver
Kentucky fried chicken, Kingsleys chicken
Canberra , ACT
10.1993 - 10.1995
Education
Mental Health First Aid Course
ANU
Canberra, ACT09-2024
Beginners Excel
Canberra Institute of Technology
Canberra 10.2023
Certificate 3 - Horticulture
Canberra Institute of Technology
Canberra 12.2000
Certificate - Floristry
Canberra Institute Of Technology
Canberra 12.1996
Certificate - Certificate in Keyboarding And Speed Development
Canberra Institute of Technology
Canberra 1995
Year 12 Certificate -
Erindale College
Canberra 12.1994
Skills
- Time Management Skills
- Solid foundation in Excel
- Clear communication skills
- Reception desk management
- Data organisation
- Scheduling appointments
- Administrative operations
- Empathetic and mindful of clients' emotional well-beingMerchandising and displays
- Experienced in computer applications, including Microsoft Office Suite
- Cash handling
- Product Recommendations
- Payment processing and invoice issuing
- Solid knowledge of POS systems
- Excellent customer service, including incoming and outbound phone calls, and email correspondence
- Product Knowledge
- Cleaning and sanitizing
- Daily reporting
- Issue Resolution
Timeline
Clinic Administration Assistant
ANU Psychology Clinic
11.2023 - Current
Florist
Poetry In Flowers
10.2003 - 11.2023
Florist
Naked Flowers
09.2000 - 09.2003
Florist
All seasons floristry
03.1998 - 08.2000
Training Florist
Regency Flowers
11.1996 - 02.1997
Cashier/Assistant Store Manager
Red Rooster
10.1995 - 10.1997
Casual Waitress
Regatta point
10.1993 - 10.1995
Cashier / Delivery Driver
Kentucky fried chicken, Kingsleys chicken
10.1993 - 10.1995
Beginners Excel
Canberra Institute of Technology
Certificate 3 - Horticulture
Canberra Institute of Technology
Certificate - Floristry
Canberra Institute Of Technology
Certificate - Certificate in Keyboarding And Speed Development
Canberra Institute of Technology
Year 12 Certificate -
Erindale College
Mental Health First Aid Course
ANU
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