Janene Gray
WICKHAM,WA
Summary
Adept at fostering community engagement and supporting mental health, I leveraged my strong liaising skills and commitment to excellence at WACHS, achieving a 100% access met rate for NDIS applications. Renowned for my ability to build professional relationships and passionate about providing cultural support, I excel in environments requiring confidentiality and effective communication. Compassionate Mental Health Worker recognized for productivity and efficient task completion. Specialize in crisis intervention, patient advocacy, and therapeutic communication. Excel in empathetic listening, patience, and resilience, ensuring superior support and care for clients in diverse mental health settings.
Overview
17
17
years of professional experience
Work History
ABORIGINAL MENTAL HEALTH WORKER
WACHS
Bunbury, Australia
01.2022 - 08.2024
- Case manage clients
- Home visits
- Engagement with nursing staff for depo medication.
- Attending appointments.
- Liaising with clients
- Transport
- Cultural Support and Input
- Family engagement
- Community engagment
- Developed strategies for managing stress, anger and other challenging behaviors in a therapeutic setting.
- Collaborated with multidisciplinary teams to provide comprehensive care for clients.
- Monitored patient progress and updated treatment plans in collaboration with psychiatrists.
- Assessed patients for risk of suicide attempts or harmful behavior toward others.
- Assisted clients with conflict resolution strategies and anger management techniques.
- Educated family members and helped each support clients by improving coping techniques.
- Developed and maintained a therapeutic rapport with patients to facilitate recovery.
- Prepared and maintained required treatment records and reports.
- Counseled patients on how to identify triggers that lead to negative behaviors or emotions.
- Advised clients on how to manage symptoms associated with their condition.
- Assisted individuals suffering from substance abuse problems by connecting them with drug rehabilitation programs.
- Selected and compiled relevant information and resources for clients to support individuals in overcoming mental and emotional problems.
- Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
- Encouraged clients to express feelings and discuss happenings in life to help develop insight into themselves or relationships.
MENTOR
Stars Foundation
Bunbury, Australia
01.2022 - 02.2022
- Supervising Students
- Mentoring young females
- Creating activities
- Cooking and menu planning
- Transport
- Created an atmosphere of mutual learning by offering constructive criticism in a supportive environment.
- Established meaningful connections between mentors and mentees through networking activities.
- Advised mentees on academic and career choices, providing insights into different industry pathways and opportunities.
- Engaged consistently with mentees through designated contact points using various methods.
- Facilitated weekly one-on-one mentoring sessions, providing guidance, support, and feedback to mentees.
NDIS Remote Community Connector
Southwest Aboriginal Medical Service
Bunbury, Australia
01.2020 - 01.2021
- Completed successful NDIS applications
- Excellent Evidence gathering for application (Medical records & disability information)
- Advocating for clients with Doctors and Agencies
- Professional relationship building
- Achieving 100% access met
- Case managed on average 26 clients
- Conducted assessments and provided referrals to appropriate resources for individuals in need of assistance.
- Cultivated and developed relationships with existing and potential referral sources and identified professional agencies.
- Assisted in planning different community meetings, public forums, and outreach events.
- Made referrals to utilize community resources for resident's needs.
- Worked closely with disabled individuals or those who are impoverished to locate helpful resources and community programs.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Liaised with community members, business owners and officials to address current issues and find appropriate solutions.
- I attended remote communities for outreach programs at local schools and agencies to promote initiatives.
Community Support Officer
Southwest Aboriginal Medical Service
Bunbury, Australia
01.2019 - 01.2020
- Case managed ten CHSP clients
- Transport & Home visits
- Accompanied activities.
- Arrange appointments.
- Provide individualized support.
- Mediated disputes between members of the public, providing advice and guidance where appropriate.
- Maintained accurate records of client interactions and progress reports.
- Made referrals to utilize community resources for resident's needs.
- Developed positive relationships with key stakeholders in the local area.
- Worked closely with disabled or impoverished individuals to engage with resources and community programs.
- Delivered presentations to groups and other organizations on topics related to those individuals, such as physio and falls prevention.
Out of Home Care Case Manager
Mackillop Family Services & Wirraka Maya Aboriginal Health Services
South Hedland, Australia
01.2018 - 01.2019
- Case managed ten Indigenous children in foster care
- Liaised and advocated for families.
- Liaised with the Department of Communities (DCP).
- Arranged schooling, after-school care, and daycare placements.
- Transported and assisted families.
- Arranged respite care.
- Completed safety reports.
- Engaged with the children in activities.
- Assisted in the reunification process.
- Reporting and documenting.
- Documented patient status and reported changes in care needs.
- Developed individualized plans of care for each client based on their needs and preferences.
- Maintained records of patient care, progress or problems to report and discuss observations.
- Developed and maintained strong relationships with community resources to support clients' needs.
- Facilitated referrals to other healthcare providers when necessary.
- Collaborated with other agencies to coordinate referrals for additional services such as counseling or respite care.
- Conducted regular visits with clients to assess their level of functioning and well-being in the home setting.
- Identified potential risks associated with providing care in the home setting and developed strategies to mitigate them.
- Provided patients and families with emotional support and instruction.
- Participated in interdisciplinary team meetings to discuss best practices for providing optimal care.
- Facilitated communication between family members, healthcare providers, and community partners regarding the client's progress.
- Maintained accurate and confidential client records, including care plans and progress notes.
- Maintained accurate records of all client information including assessments, treatments, medication administration.
- Provided emotional support for clients during times of distress or crisis.
- Accompanied clients to doctors' offices or on other trips outside home.
- Educated family members about available resources and support systems for their loved ones.
- Responded promptly to emergency situations involving clients or their caregivers as needed.
Employment Program Assistant
Ashburton Aboriginal Corporation
South Hedland, Australia
01.2018 - 12.2018
- Process works for the dole participants
- Assist with resumes.
- Refer to agencies for learning.
- Refer to the driving school to complete your license.
- Refer to the VTEC mining intake.
- Maintained detailed records of all program activities, data collection, and evaluation results.
- Monitored progress on project timelines associated with each program activity or initiative.
- Offered reception coverage to relieve staff during absences or breaks.
- Maintained front desk to provide positive first impression.
- Data entry and documentation.
- Participated in weekly team meetings to provide updates on individual projects and assist colleagues with any issues they may have encountered during their work.
Indigenous Outreach Worker
Southwest Aboriginal Medical Service
Bunbury, Australia
01.2016 - 12.2016
- Case Manage Chronic Disease Clients.
- Case Manage Mental Health Clients.
- Arrange the PATS application for travel and accommodation.
- Liaise with agencies.
- Collaborate with doctors, nurses, social workers, diabetes nurses, and clinic staff.
- Collection and delivery of medication.
- Liaise with Royal Perth Hospital, Fiona Stanley Hospital, and Sir Charles Gairdner Hospital.
- Maintained accurate records of client information and progress notes.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Assisted individuals with completing applications for government benefits programs.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Maximized community outreach, developing customer, public, and government rapport to strengthen community relationships.
- Collaborated with community-based organizations and key stakeholders within the community.
- Assisted clients in navigating various community resources and services.
- Guided clients through transition to independent living within community.
Project Officer
Adventure Works, Southwest Aboriginal Medical Service & Djidi Djidi Aboriginal School
Bunbury, Australia
01.2015 - 12.2016
- Lesson preparation from the Refresh Ed website.
- Produce material for lessons over eleven months, from Kindy to Year 7.
- Food preparation.
- Resource creation.
- Documenting
- Classroom assisting.
- Supervising students.
- Assist in delivering blue-earth physical education.
- Updated project plans based on changing objectives, specifications, and student engagement.
- Identified project needs by reviewing project objectives and schedules.
- Conducted post-project reviews to identify areas for improvement in future initiatives.
- Negotiated with project stakeholders or suppliers to obtain resources or materials.
- Collaborated with community members to educate families about the project.
- Identified risks associated with projects and developed risk mitigation strategies.
- Documented lessons learned from completed projects for use by other teams or schools.
- Developed and implemented project plans to ensure the successful delivery of projects.
- Prepared reports on the status of projects to stakeholders in a timely manner.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked with cross-functional teams to achieve goals.
Education Assistant
Education Department, Djidi Djidi Aboriginal school & Maidens Park Primary School
Bunbury, Australia
01.2014 - 12.2014
- Assist the teaching staff in the classroom.
- Participate in yard duty.
- Assist students.
- Communicated confidential details about student behavior and performance with parents and authorized parties.
- Monitored student progress and provided feedback to lead teacher.
- Communicated and collaborated well with educators from various grade levels.
- Planned and led activities to develop students' physical, emotional and social growth.
- Supported students throughout academic instruction and assignments.
- Assisted children at stations during small group learning periods.
- Maintained focused, inclusive and supportive learning environments.
- Contributed to a safe and inclusive learning environment for all students.
- Organized and distributed homework, textbooks, classroom supplies, and other learning materials.
- Assisted in preparing lesson materials.
Housekeeping
Aqua Resort
Busselton, Australia
01.2014 - 12.2014
- General housekeeping.
- 3-4 bedroom apartments.
- Rostered shifts.
- Chemical use.
- Investigated customer complaints regarding housekeeping services promptly.
- Maintained a clean working environment through regular housekeeping duties.
- Created inventory checklists and stocked housekeeping carts.
Customer Service Officer
Department of Housing
Busselton, Australia
01.2012 - 12.2012
- Customer service.
- Processing bonds and housing applications.
- Priority interviews.
- Documenting
- Established trustful relationships with customers through effective communication skills.
- Handled escalated customer complaints and disputes in a professional manner.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Provided customer service in a courteous and professional manner.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Customer Service Advisor
Department of Communities (Centrelink)
Fitzroy Crossing, Australia
01.2012 - 12.2012
- Processing forms for Newstart
- Customer Enquiry
- Assisting Customers with payments
Housing Officer & Officer Supervisor
Marra Worra Worra Aboriginal Corporation
Fitzroy Crossing, Australia
01.2010 - 12.2010
- Manage office
- Housing request or Maintenance
- Reporting housing damage
- Administration
- Faxing timesheets for CDEP participants
Receptionist
Nindilingarri Cultural Health Services
Fitzroy Crossing, Australia
01.2008 - 12.2008
- Administration duties.
- Customer and staff inquiries.
- Timesheets, filing, and ordering of stock.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Education
Cert 3 Education Support -
Southwest Institute of Technology
Busselton, WA01.2014
New Opportunities for Women -
Southwest Institute of Technology
Busselton, WA01.2011
Cert 3 Business & Administration -
Australian Medical Association
Perth, WA01.2011
Year 8 TO 11 -
Geraldton Secondary College
Geraldton, WA01.1999
Skills
- Hardworking
- Reliable
- Honest
- Committed
- Passionate
- Team player
- Fast learner
- Liaising Skills
- Excellent communication skills
- Confidentiality
- Safety and risk assessments
- Goal setting assistance
- Discharge planning
References
- Rebecca Colbung, Coordinator NDIS Access, Southwest Aboriginal Medical Service, 08 9797 8111
- Glenda Humphries, Coordinator Aboriginal Mental Health Team, 0428 436 615
- Nicole Campbell, Former Clinic Director, Southwest Aboriginal Medical Service, 08 9722 1623, 0427 998 900
Timeline
ABORIGINAL MENTAL HEALTH WORKER
WACHS
01.2022 - 08.2024
MENTOR
Stars Foundation
01.2022 - 02.2022
NDIS Remote Community Connector
Southwest Aboriginal Medical Service
01.2020 - 01.2021
Community Support Officer
Southwest Aboriginal Medical Service
01.2019 - 01.2020
Out of Home Care Case Manager
Mackillop Family Services & Wirraka Maya Aboriginal Health Services
01.2018 - 01.2019
Employment Program Assistant
Ashburton Aboriginal Corporation
01.2018 - 12.2018
Indigenous Outreach Worker
Southwest Aboriginal Medical Service
01.2016 - 12.2016
Project Officer
Adventure Works, Southwest Aboriginal Medical Service & Djidi Djidi Aboriginal School
01.2015 - 12.2016
Education Assistant
Education Department, Djidi Djidi Aboriginal school & Maidens Park Primary School
01.2014 - 12.2014
Housekeeping
Aqua Resort
01.2014 - 12.2014
Customer Service Officer
Department of Housing
01.2012 - 12.2012
Customer Service Advisor
Department of Communities (Centrelink)
01.2012 - 12.2012
Housing Officer & Officer Supervisor
Marra Worra Worra Aboriginal Corporation
01.2010 - 12.2010
Receptionist
Nindilingarri Cultural Health Services
01.2008 - 12.2008
Cert 3 Education Support -
Southwest Institute of Technology
New Opportunities for Women -
Southwest Institute of Technology
Cert 3 Business & Administration -
Australian Medical Association
Year 8 TO 11 -
Geraldton Secondary College
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