Janet Allen

• Ensured compliance with regulatory requirements during all training sessions, maintaining a safe learning environment.
• Managed classroom logistics effectively-setting up equipment properly before each session while adhering strictly to safety protocols.
• Maintained up-to-date knowledge of first aid techniques and industry best practices, ensuring accurate instruction.
• Enhanced student retention through engaging, scenario-based training exercises.
• Facilitated open communication among trainees to foster a collaborative learning atmosphere during group activities.
• Provided immediate and constructive feedback to students individually and as group.
• Delivery of First Aid Training to the Public and Corporate clients, where required around the Great Southern.
• Specialized Trainer for the HLTAID012 package (for Educators) for the Southern Region, have also travelled to the Northwest to provide this course.
• (prior to 2021) Advertising HLTAID012 course with surrounding Education Facilities and Child Care providers, analyzing needs of providers and marketing courses to meet these needs.
• (prior to LMS system) Processing Applications for RPL (Recognized Prior Learning), cross matching RPL with current HLTAID packages and facilitating short fall training needs.
• Mentoring new First Aid Trainers to ensure correct knowledge and skills are being taught that align with St John Policies and Programs
• Ensuring annual reaccreditation and attending regular professional and skills development training are maintained

• Stepped into this role whilst the RTSC was on leave and where required to support the RTSC.
• Responsibilities included
• Liaising with clients both public and corporate regarding enrolment and providing information around various training courses.
• Creating quotations, processing enrolments, creating invoices based on need and requirements for corporate clients
• Creating classes and assigning trainers.
• Checking Trainers timesheets and forwarding to payroll
• Any other duties as required

• Processing Bookings for accommodation via phone and email Entering bookings and client information into the RMS computer program
• Taking payment of bookings both Cash and EFT transactions
• Balancing accounts/eft at the end of the day
• Reconcile bank deposits with Bookings
• Outstanding account collection
• Answering client queries along with recommending places to visit in the surrounding area
• Problem solving where required especially around duplicate bookings, complaints, payments, staffing
• Driving the bus to and from Boston Brewery

• 2007 - Took over a portion of the Office role (Denmark) prior to having a paid Receptionist. Responsible for entering Patient Care Records into the intranet. Printing these Accounts and sending them out, booking First Aid Classes.
• First Aid Trainer 2002 - Volunteer basis
• Volunteer Ambulance Officer L2 1998-2010

• Coordinating 65 Family Day care Educators in the field, in conjunction with another DBM, visits, compliance, supporting with documentation, policies and procedures
• Provide Licensing support to educators to ensure they are operating within the relevant child care legislation and regulations
• Providing support and monitoring the health, safety and learning environments of registered educators within the service. Including guiding and supporting educators to adhere to the regulatory and administrative requirements and assisting educators and families to achieve positive outcomes for the children in care.
• Meeting a wide range of individual and cultural needs of clients with the service
• Assist with the recruitment and selection of prospective educators. Being involved in the Educator induction program, and provision of ongoing professional development opportunities.
• Liaise with support services and agencies to support additional needs of children in care
• Contribute to the Service Support Plan
• Create and maintain individual client files.
• Complete reports as required
• Liaise with various Government Departments, DEEWR ECRU ACECQA

Senior Qualified Carer, Supervising Officer, Assistant Director (21C) Educational Leader - My role within this organization was varied.

Qualified Carer In charge of the 3-5 room

• Responsible for the daily running of the program/room/routine
• Responsible for training staff in this room
• Responsible for maintaining a clean & hygienic environment
• Responsible for maintaining program/observation records and evaluation.
• Responsible for administering medication & recording information on appropriate forms, recording injuries and illness on appropriate forms.
• Ensuring children's individual needs are met and group needs are met.
• Liaising with families about their children's daily needs.

Assistant Director (21C) - Supervising Officer & Educational leader

• Ensuring each room running smoothly and sorting any issues if needed
• Ensuring programs are being followed and observations are being done and answering/helping staff if they are having issues with these areas.
• Assisting staff with strategies if they are dealing with challenging behaviors.
• Organizing staff rosters - changing if needed daily, i.e. lunch break may need to be changed.
• Being involved in Job advertising, selection and training of Staff and being involved in yearly Staff Appraisals.
• Re-writing of Job Descriptions, Selection Criteria and Appraisal content.
• Mentoring and facilitating learning of Staff & Students who are training within our Service
• Keeping certificates and training needs up to date & seeking out new training courses for staff.
• Liaising with Department of Local Government and Communities, Education and Care Regulatory Unit, and Australian Children's Education & Care Quality Authority Department.
• Ensuring National Quality Framework & National Quality Standards are being met.
• Revising policies & procedures and changing where necessary.
• Writing new Policies and Procedures as required and needed.
• Updating and evaluating QIP with Management and Staff.
• Updating Job Descriptions and Staff Performance Criteria packages.
• Researching current information on practice and making staff aware of the practice
• Office duties - bookings, accounts, Staff wages, Advertising inc promoting Little Whalers Child Care Service & Childcare in general, fundraising, enrolments, answering queries, showing parents around the center and answering their queries, staff appraisals, staff training needs.
• Using programs such as, internet, email, Word, Excel, Publisher, Child Care program for Bookings/accounting and general office equipment - fax, copier, computer.
• Organizing and facilitating staff meetings.
• Keeping management informed and up to date with any issues, information and general knowledge of the daily running of the center. (running the business if the Owners/Management are not there)
• Promoting the Child Care Industry within the Community.
• Facilitating the orientation of new Families within the Centre - giving them correct information and paperwork, how our center operates, discussing their needs and accommodating where necessary for their requirements.