Janet Artigas
North Melbourne,Australia
Summary
Highly experienced medical administration and clinical operations professional with over 20 years of experience across dermatology, medical reception, clinical coordination, and team leadership. Proven ability to manage busy practices, train and lead staff, liaise with medical professionals, and ensure smooth clinic operations. Known for professionalism, empathy, strong organizational skills, and attention to detail.
Overview
30
30
years of professional experience
Work History
Team Leader – Clinical Administration
Skin Health Institute
Carlton
04.2023 - Current
- Managing and leading the administration team
- Clinic rostering and workforce coordination
- Assigning and monitoring weekly tasks
- Training and mentoring staff
- Conducting team meetings
- Managing clinic schedules
- Liaising with consultants, registrars, and fellows
- Registrar induction
- Reception duties including appointment management, patient admissions, invoicing, and phone handling
- Managing correspondence via email and fax
- Scanning and handling medical documentation
- Debt collection
- Medicare transmissions
- Banking
- Use of Zedmed Medical Software
Medical Transcriptionist (Subcontractor – Remote)
01.2018 - 01.2025
- Audio typing for Northside Dermatology, Clifton Hill Dermatology, and Fairfield Dermatology
Medical Secretary, Administration & Training Lead
Northside Dermatology
North Fitzroy
04.2017 - 04.2024
- Banking and Genie reporting
- Medicare claiming and receipting
- Allocating and monitoring weekly reception tasks
- Ongoing training of reception staff
- Writing and publishing protocols via Practice Hub
- Monitoring emails, calls, and Birdeye reviews
- Full reception duties including patient registration, invoicing, bookings, phone and email enquiries
- Managing HotDoc and Birdeye online enquiries
- Preparing consulting and procedure rooms
- Waiting room management and booking confirmations
- Data entry and cosmeceutical sales
- Liaising with dermatologists and nurses to ensure smooth clinic operations
Dermal Clinician / Medical Receptionist / Medical Transcriptionist
Fairfield Dermatology Clinic
Fairfield
02.2010 - 04.2017
- Performing IPL and fractional laser treatments for vascular and pigmented lesions
- Skin resurfacing and rejuvenation treatments
- Facial treatments including chemical peels, steam, and extractions
- Daily liaison with dermatologists
- Ordering and stock management of cosmeceuticals and injectables
- Audio typing
- Medical reception duties
Dermal Clinician (Subcontractor)
Pulse Light Solutions
05.2010 - 02.2010
- Performing IPL treatments using Cutera Solera Opus Platform
- Working across multiple clinics
- Client consultations and quoting
- Clinical documentation
- Administrative duties
Dermal Clinician / Medical Receptionist
Dr Philip Lane
Brunswick
07.2009 - 02.2010
- Assisting with clinic setup
- Performing IPL and ND:YAG laser treatments using Cutera Xeo Platform
- Patient reception and appointment scheduling
- Invoicing and payment processing
- Audio typing
- Filing patient histories
- Data entry using Medical Director
Dermal Clinician / Clinic Receptionist
Instant Laser Clinic
St Kilda & Toorak
12.2004 - 11.2008
Assistant Manager / Dermal Clinician / Clinic Receptionist
Paramedica Skin Care
Brighton
03.2004 - 12.2004
Head Therapist / Spa Coordinator / Spa Receptionist
Hepburn Spa
St Kilda
10.2001 - 03.2004
Beauty Therapist / Receptionist
01.1996 - 01.2001
Education
Certificate III - Medical Administration Training
Business Administration
01.2012
Medical Reception Certificate - including Pracsoft Medical Software
01.2010
Intensive Wound Management Course - Monash University
Wound Foundation of Australia
01-2006
Peeling & Exfoliating Certificate -
Ricky Allen
01-2004
Laser Safety Officer Certificate -
Australian Centre For Medical Laser Technology
01-2002
Bachelor of Health Science - Clinical Dermal Therapies
Victoria University of Technology
01-2001
Diploma of Beauty Therapy -
Victoria University of Technology
01-1996
Certificate of Cosmetology -
Western Metropolitan College of TAFE
01-1995
Victorian Certificate of Education -
Chisholm College
01-1994
Skills
- Team management
- Clinical administration
- Workforce coordination
- Medical documentation
- Zedmed software
- Customer relationship management
References
Available upon request
Personal Skills Attributes
- Strong customer service skills with a warm, professional, and empathetic approach
- Proficient in medical and administrative software including Zedmed, Genie, and Shortcuts
- Excellent written and verbal communication skills
- Highly organised with strong time management and prioritisation abilities
- Professional and effective liaison with patients, staff, and management
- Reliable team player who thrives in busy clinical environments
- Strong problem-solving and negotiation skills with excellent attention to detail
- Proactive, self-motivated, and able to work independently
- Fast learner with adaptability to new systems and processes
- Fluent in spoken and written Spanish
- Trustworthy, honest, hardworking, and dependable
Education Qualifications Training
- 01/01/12, Certificate III in Business Administration (Medical Administration Training)
- 01/01/10, Medical Reception Certificate (including Pracsoft Medical Software)
- 01/01/06, Intensive Wound Management Course, Wound Foundation of Australia (Monash University)
- 01/01/04, Peeling & Exfoliating Certificate (Ricky Allen)
- 01/01/02, Laser Safety Officer Certificate, Australian Centre for Medical Laser Technology
- 01/01/01, Bachelor of Health Science (Clinical Dermal Therapies), Victoria University of Technology
- 01/01/96, Diploma of Beauty Therapy, Victoria University of Technology
- 01/01/95, Certificate of Cosmetology, Western Metropolitan College of TAFE
- 01/01/94, Victorian Certificate of Education, Chisholm College
Timeline
Team Leader – Clinical Administration
Skin Health Institute
04.2023 - Current
Medical Transcriptionist (Subcontractor – Remote)
01.2018 - 01.2025
Medical Secretary, Administration & Training Lead
Northside Dermatology
04.2017 - 04.2024
Dermal Clinician (Subcontractor)
Pulse Light Solutions
05.2010 - 02.2010
Dermal Clinician / Medical Receptionist / Medical Transcriptionist
Fairfield Dermatology Clinic
02.2010 - 04.2017
Dermal Clinician / Medical Receptionist
Dr Philip Lane
07.2009 - 02.2010
Dermal Clinician / Clinic Receptionist
Instant Laser Clinic
12.2004 - 11.2008
Assistant Manager / Dermal Clinician / Clinic Receptionist
Paramedica Skin Care
03.2004 - 12.2004
Head Therapist / Spa Coordinator / Spa Receptionist
Hepburn Spa
10.2001 - 03.2004
Beauty Therapist / Receptionist
01.1996 - 01.2001
Certificate III - Medical Administration Training
Business Administration
Medical Reception Certificate - including Pracsoft Medical Software
Intensive Wound Management Course - Monash University
Wound Foundation of Australia
Peeling & Exfoliating Certificate -
Ricky Allen
Laser Safety Officer Certificate -
Australian Centre For Medical Laser Technology
Bachelor of Health Science - Clinical Dermal Therapies
Victoria University of Technology
Diploma of Beauty Therapy -
Victoria University of Technology
Certificate of Cosmetology -
Western Metropolitan College of TAFE
Victorian Certificate of Education -
Chisholm College