Janet Barsby
Warwick,Western Australia
Summary
Experienced Customer Support Services / Administration Manager with over 8 years of experience in Bunnings. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated retail professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skilled Interviewer with exceptional patience and more than 3 years of experience. Effective worker with great multitasking and observational skills. Known for proactive problem-solving and resourcefulness.
Overview
29
29
years of professional experience
Work History
Field Interviewer
Australian Bureau Of Statistics
Perth, WA
12.2015 - 08.2018
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Conducted interviews with participants to assess eligibility.
- Hired employees and initiated new hire paperwork process.
- Explained human resources policies, procedures, laws, standards and regulations to each employee.
- Observed participants and recorded results.
- Coded data from participant interviews.
- Tracked key dates and deadlines and maintained specific personnel lists.
- Recruited and screened 40 potential participants.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Support Services / Administration Manager
Bunnings Warehouse
Balcatta, WA
01.2007 - 06.2014
- Supervised hiring processes and vendor relationships to maintain smooth operations for company.
- Learned and applied preferred systems for scheduling, purchasing and problem-solving.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Reduced employee turnover through employee development and other retention measures.
- Oversaw corporate events designed to connect and support employees at work and outside of work.
- Built excellent employee experience through culture of service and execution of employee assistance programs.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Kept operations in compliance with work safety regulations by developing and directing effective internal systems.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 240 employees.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
Self Employed Cleaning Operator
Caring Hands
Perth , WA
02.2002 - 12.2006
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained excellent attendance record, consistently arriving to work on time.
Night Supervisor / Relief Day Supervisor Aged Care
Churches Of Christ Carinya Aged Care Hostel
Dianella, WA
01.1998 - 01.2002
- Observed each team member to carry out duties and provided constructive criticism.
- Assigned each member of 10 person team with specific daily tasks and responsibilities.
- Managed communication between associates and management, addressing key issues and needs.
- Assisted customers with complaints, questions, and concerns.
- Compiled reports on production shortfalls, accidents and equipment problems.
- Maintained stock of products and ordered new products when stock was running low.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Trained staff members to perform inventory management, customer service and maintenance.
- Upheld federal safety standards and environmental disposal protocols.
Student Nurse / Registered Nurse
Masonic Hospital
London, UK
02.1976 - 03.1986
- Worked alongside experienced nursing professionals to learn new procedures.
- Administered close patient care, checked vital signs and monitored telemetry.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Built rapport with patients and members of patients' support systems.
- Assisted patients with personal hygiene requirements and monitored conditions to update nursing staff.
- Delivered exceptional care to patients by helping with mobility and daily living requirements.
- Cared for each patient according to care plan and physicians' instructions.
- Monitored each patient to meet appropriate care and document status changes.
- Changed out and monitored bandages, catheters and IVs.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
Education
Registered Nurse - Nursing Diploma
Basingstoke Nursing College
Royal Masonic Hospital London06.1979
Skills
- Business Correspondence
- Unbiased Interviewing
- Complex Problem-Solving
- Outbound and Inbound Calls
- Client Satisfaction
- Social Perceptiveness
- Telephone Etiquette
- Active Listening
- Recruiting and Interviewing
- Customer Needs Assessments
- Administrative Support
- Data Integrity
- Candidate Tracking
- Providing Feedback
- Interview Conduction
Additional Information
Throughout my working career I have taken time out as a Home maker raising two children. The past four years I have been a full time carer for my parents through their elderly years. More recently I have assisted my daughters with their children caring for them during the day . Now they are older and have reached school age I feel ready to get back into the workforce.
Timeline
Field Interviewer
Australian Bureau Of Statistics
12.2015 - 08.2018
Customer Support Services / Administration Manager
Bunnings Warehouse
01.2007 - 06.2014
Self Employed Cleaning Operator
Caring Hands
02.2002 - 12.2006
Night Supervisor / Relief Day Supervisor Aged Care
Churches Of Christ Carinya Aged Care Hostel
01.1998 - 01.2002
Student Nurse / Registered Nurse
Masonic Hospital
02.1976 - 03.1986
Registered Nurse - Nursing Diploma
Basingstoke Nursing College
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