Janet Boswell
Chermside,QLD
Summary
Reliable automotive detailer with hands-on experience in new and used vehicle presentation, pre-delivery support, paint protection, and interior and exterior cleaning. Known for keeping stock vehicles ready to dealership standards, managing supplies, and supporting new team members with clear, practical guidance.
Overview
2
2
Languages
23
23
years of professional experience
Work History
Car Detailer
Norris Motor Group
Nundah, Qld
03.2023 - Current
- Supported new car section as second-in-charge for pre-delivery work, with added detailing duties in a hybrid role.
- Cleaned new and used vehicles inside and outside to dealership standard.
- Washed, waxed, and polished paint surfaces using approved cleaning products and tools.
- Detailed windows, mirrors, trim, and wheels for presentation readiness.
- Ensured cleanliness of glass, mirrors, trim, and wheels to enhance vehicle presentation.
- Vacuumed carpets, seats, and floor mats in customer and stock vehicles.
- Moved into the used car section to take on a bigger challenge and expand detailing skills.
- Organized work areas and managed detailing supplies to support efficient operations at Norris Motor Group.
- Trained new detailers on techniques and company procedures to improve team consistency and service quality.
- Removed minor re-finishing flaws through sanding and buffing.
- Completed minor touch-up painting on scratched body areas.
- Removed stickers and decals from vehicle exteriors without damaging paint.
- Managed inventory of cleaning supplies and equipment to keep tasks stocked.
- Applied ceramic paint protection and protective coatings to all vehicle interiors.
- Drove vehicles to or from workshops, customer workplaces, or homes.
- Inspected paint, glass, and trim for dirt, spots, and damage
- Utilized a variety of tools including buffers, polishers, steamers, brushes, scrapers and other specialized equipment to clean vehicles.
BUSINESS OWNER
Perfect Under Pressure Car Detailing
Brisbane & Gold Coast Suburbs, Qld
06.2018 - Current
- Ran mobile car detailing business on weekends over the past nine years while working full time with Norris Motor Group.
- Built a business from the ground up using business knowledge and industry experience.
- Secured service contracts with Mercedes-Benz Brisbane, Car Shed Brisbane, Auto Group, Tesla, and additional jobs through Airtasker and Facebook.
- Reviewed market trends, customer needs, and competition to identify growth opportunities.
- Met with prospective clients to explain service options, review products, and present detailing solutions.
- Supported marketing and promotional plans that created new revenue streams.
- Managed scheduling, invoicing, and client communication for pressure car detailing work.
- Developed pricing, service packages, and business policies for car detailing services.
- Used detailing skills developed through business operations to deliver consistent service quality.
- Protected and restored vehicle and machinery surfaces by selecting appropriate products and treatments.
- Assessed each vehicle to determine cleaning methods and products.
- Completed detailed cleaning for customers using steam cleaning equipment for cracks and crevices.
- Used hand tools and power equipment to clean and detail vehicle exteriors.
- Removed interior stains, vacuumed carpets, and washed surfaces to restore professional vehicle interiors.
- Performed glass polishing to improve clarity and appearance of windows, windshields, mirrors, and chrome accessories.
- Applied preservation agents to vinyl, leather, and fabric surfaces with spot- and stain-resistant chemicals.
- Kept records for production, inventory, income, and expenses.
- Used strong verbal communication to engage customers and identify needs and requirements and to ensure i maintained long term returning customers
- Implemented campaigns and promotions to support development of goods and services..
- Implemented campaigns and promotions to develop goods and services.
QUALITY CONTROL INSPECTOR
Southside Toyota
07.2022 - 01.2023
- Inspected incoming and outgoing materials for accuracy and adherence to quality standards
- Ensured satisfactory quality, met deadlines, and maintained stock control of incoming vehicles
- Checked quality by thoroughly inspecting vehicle interiors and exteriors for additional cleaning requirements
- Evaluated each vehicle to determine the specific cleaning needs and best products to use to achieve the desired results.
- Cleaned and polished new and used vehicles to maintain quality.
- Washed, waxed and buffed exterior of vehicles to meet company quality standards
- Removed interior stains, vacuumed carpets and washed surfaces to restore professional look to vehicle interiors
- Applied car paint protection to enhance vehicle appearance and durability. Buffed vehicles as required
- Utilized high-pressure washers to clean vehicles and equipment.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Ordering and ensuring satisfactory condition on all detailing equipment and machinery for detailing stock’s daily use
- Oversee approximately 6-9 detailers on a daily basis
- Assisted team members and managers with tasks to maintain productivity and meet required deadlines
- Ensuring daily handovers were met for customers picking their vehicles
- Observed field work and tracked materials to help the team meet budget and performance targets
- Resolved worker problems and collaborated with employees to assist in problem resolution
- Maintained operations in full compliance with internal and regulatory standards to protect team members and the business operations
- Completed assigned tasks and job duties in a timely manner., adhering to deadlines to avoid delays
- Provided exceptional customer service and addressed customer inquiries.
- Inspected incoming and outgoing materials for accuracy and adherence to quality standards
Senior Property Manager
Rental Empire
01.2004 - 09.2016
- Prepared annual budget for Rental Empire, scheduled expenditures, and ensured timely collection of monthly rent from tenants.
- Full Senior Property Manager and Office Manager for a team of up to 5 at one point. Worked at this place of employment for 12 years but the business owner was selling the business so i decided to seek other career goals as a result
- Implemented and enforced policies and procedures to maintain properties at the highest standards.
- Conducted regular inspections of both the interior and the exterior of properties for damage.
- Communicated effectively with owners, residents, and on-site associates.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Collected and maintained careful records of rental payments and payment dates.
- Coordinated appointments to show marketed properties.
- Maximized rental income while minimizing expenses through strategic planning.
- expenses through effective planning and control.
- Completed annual rent calculations using housing database software.
- Addressed tenant complaints swiftly by coordinating repairs and support services, enhancing tenant experience.
- Managed operations for 350+ properties, delivering comprehensive services to tenants and maintaining high satisfaction levels.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Developed and implemented marketing strategies to increase occupancy rates.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for the company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Education
No Degree - Certificate 3 in Office Administration
Noth Point Institute of TAFE
Qld Tafe01-2000
Some College (No Degree) - Licensed Real Estate Agent
Real Estate Institute of Qld
Mount Gravatt, QLDSome College (No Degree) - Certificate 4 in Business Management
Work Based Traineeship
Qld TAFESome College (No Degree) - All Work Place Safe Practices
Eagers Automotive Training
Brisbane, QLDSkills
- Ceramic coating
- Exterior Waxing
- Headlight restoration
- Clay bar application
- Chemical handling
- Quality assurance
- Inventory Management
- Stock control
- Supply ordering
- Project Requirements
- Negotiation and persuasion
- Sales planning
- Social media marketing
- Vendor relationship management
- Employee development
- Cost control and budgeting
- Business administration
- Performance improvement
- Project Deadlines
- Process Improvement
- Issue Resolution
- Customer Engagement
- Team leadership
- Team collaboration
- New Employee Training
- Business development
- Negotiation skills
- Multitasking skills
- Showroom Maintenance
- Attention to detail
- Relationship building
- Task delegation
Additional Information
- LICENSED (NO LONGER VALID OR RENEWD) REAL ESTATE AGENT , Jul 2000 REIQ Licensed Real Estate Course, Brisbane I did work in Real Estate of my skills included: Identified areas for expansion by analyzing market, consumer trends and competition. Built successful business from ground up using business acumen and industry-specific knowledge. Met with prospective clients to present company offerings, discuss products and showcase service solutions. Directed marketing and promotional plans based on industry and operational knowledge to develop new revenue streams. Preserved, protected and restored the optimal colour and condition of vehicles and machines by applying the correct product or solution. Scrubbed, scraped and sprayed equipment components to remove buildup and restore professional appearance. Evaluated each vehicle to determine the specific cleaning needs and best products to use to achieve the desired results. Completed detailed cleaning work for discerning customers using steam cleaning machine to clear cracks and crevices of buildup. Used hand tools and power equipment to clean vehicle exterior. Removed interior stains, vacuumed carpets and washed surfaces to restore professional look to vehicle interiors. Polished glass windshields, vehicle mirrors and chrome accessories. Applied preservation agents to vinyl and leather surfaces and fabrics with spot- and stain-resistant chemicals to preserve and protect interior components. These are some but not all skills used to effectively run my business.
Languages
- Hungarian
- English
Languages
Hungarian
Native/ Bilingual
English
Full Professional
Timeline
Car Detailer
Norris Motor Group
03.2023 - Current
QUALITY CONTROL INSPECTOR
Southside Toyota
07.2022 - 01.2023
BUSINESS OWNER
Perfect Under Pressure Car Detailing
06.2018 - Current
Senior Property Manager
Rental Empire
01.2004 - 09.2016
No Degree - Certificate 3 in Office Administration
Noth Point Institute of TAFE
Some College (No Degree) - Licensed Real Estate Agent
Real Estate Institute of Qld
Some College (No Degree) - Certificate 4 in Business Management
Work Based Traineeship
Some College (No Degree) - All Work Place Safe Practices
Eagers Automotive Training