Janet Burnham
Brisbane,QLD
Summary
Over the last number of years I have developed a passion for beautiful yet accessible home wares and with this being close to my heart I spent many years in Asia developing and retailing my range. This led to home styling which I have been involved in upon request, assisting in finding the desired outcome homeowners are looking for.
Proven leader of people Adaptable and able to react quickly to external influences Flexible and open minded detail orientated Creative Hands-on management style. Motivated leader with strong organisational and prioritisation abilities. Areas of expertise include people management, systems and creativity.
With a background in product sourcing and importation I have a strong understanding of this process.
Within my personal life I am a mother of five children ages ranging from 12 to 25 and so I am well used to multitasking, being adaptable yet maintaining order. I was in Singapore and Malaysia for 19 years before my move to Brisbane and as I am married to an Australian I hold a spouse visa allowing me to work in Australia, I hold a British passport.
Overview
32
32
years of professional experience
Work History
Senior Sales Consultant
Nick Scali
Brisbane, QLD
09.2024 - Current
- Assisted customers in selecting appropriate products for their needs.
- Processed credit card transactions for customer purchases using the POS system.
- Kept up-to-date with new products and services available at the showroom.
- Resolved customer complaints in a timely manner while providing exceptional service.
- Assisted customers in making informed decisions regarding products based on their needs and preferences.
- Greeted customers upon entering the showroom and provided them with product information.
- Kept showroom samples and catalog library in pristine condition for customers.
- Estimated material requirements and costs to present design to client for approval.
- Demonstrated technical features of products to customers in order to increase sales.
- Provided excellent customer service to showroom visitors by answering questions and addressing concerns.
- Created an inviting atmosphere in the showroom by arranging furniture, artwork, and other displays.
- Assisted clients successfully by choosing furnishings consistent with preferences and budget.
Store Manager
Eureka Furniture
Brisbane, QLD
06.2022 - 07.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Exceeded department expectations for productivity and accuracy levels.
- Employed extensive product knowledge to cultivate existing customer relationships and developed rapport with new ones.
- Suggested solutions for customer projects that exceeded expectations and boosted business.
- Met with management to present sales report data outlining breakdown of actual sales revenue in comparison to forecast.
- Followed up promptly on all inquiries received from customers regarding products or services.
- Greeted and assisted customers to foster positive experiences.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Showroom Host
Rice Furniture
Brisbane, QLD
10.2020 - 06.2022
- Kept showroom clean and maintained neat, orderly product displays to deliver professional appearance to guests.
- Maximized merchandising efforts by using displays, controlling signage and properly arranging sales floor and products.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Provided exceptional customer service by responding to inquiries and resolving issues in a timely manner.
Sales Associate
The Furnture Shack
Windsor, Qld
11.2019 - 03.2021
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Processed orders through Orderite and coordinated product deliveries.
- Offered product and service consultations and employed upselling techniques.
- Negotiated and closed deals
Medcal Coordinator
OccEnDoc
Bisbane, Qld
06.2020 - 09.2020
- Created and maintained registration systems for events and meetings to optimize schedules.
- Partnered with peers and cross-functional teams to align operations with targets and strengthen internal relationships.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Ensure specialist doctors work is allocated and well scheduled.
- Created receiving reports and updated vendor balance sheets to record accounts payable.
Business Owner
Earl Grey Home
Singapore, Singapore
10.2015 - 05.2019
- Owned and managed daily operations of Homewares business, including supervising employees and providing onsite training and continuing education to staff.
- Set pricing structures for products and promotions.
- Selected and developed four full time member staff to execute daily operations.
- Developed and designed a range of products continually reacting to trends and market requirements.
- Conferred with Interior designers and stylists to develop professional relationships.
- Cultivated engaging and attractive displays to maximise sales.
- Managed and worked with accountants to meet compliance with all bookkeeping/accounts.
Customer Service Manager
Macro
London, UK
05.1993 - 01.1995
- Created training manuals targeted at resolving simple and difficult customer issues.
- Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
- Developed open and professional relationships with team members, enabling better, more effective customer service.
- Worked with customer service assistants to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
- Helped customers work within established systems to achieve desired results and maintain company loyalty.
- Interviewed, hired and trained new quality-focused customer service representatives.
Education
High School Diploma -
Hurworth School
A levels -
Queen Elizabeth Sixth Form College
Skills
- Sales orientated
- Successful at client relationship building
- Time management
- Creation and maintenance of displays is a one of the ways I can use my creative skills
- Customer service is of upmost importance to me
- Work within KPI's
- Develop staff and maintain a productive team
- Consult well with customers to understand their needs
- Managed daily tasks consistently and sought out opportunities to go beyond
- Successful Product development and sourcing
Timeline
Senior Sales Consultant
Nick Scali
09.2024 - Current
Store Manager
Eureka Furniture
06.2022 - 07.2024
Showroom Host
Rice Furniture
10.2020 - 06.2022
Medcal Coordinator
OccEnDoc
06.2020 - 09.2020
Sales Associate
The Furnture Shack
11.2019 - 03.2021
Business Owner
Earl Grey Home
10.2015 - 05.2019
Customer Service Manager
Macro
05.1993 - 01.1995
High School Diploma -
Hurworth School
A levels -
Queen Elizabeth Sixth Form College
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