Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Janet Camilleri

East Maitland

Summary

Experienced with managing clinic operations and improving patient care processes. Utilizes organizational and communication skills to enhance team coordination and clinic efficiency. Track record of successfully implementing procedures that streamline workflow and improve patient satisfaction.

Healthcare professional with proven experience in clinic coordination and patient care management. Strong focus on team collaboration, ensuring smooth operations, and adapting to changing needs. Skilled in handling administrative tasks, scheduling, and patient communication. Reliable, results-driven, and prepared to make positive impact.

Diligent with solid background in clinic coordination. Effectively managed daily operations and enhanced patient flow, contributing to improved clinic efficiency. Demonstrated strong organizational and communication skills, ensuring seamless collaboration among healthcare professionals.

Healthcare professional with substantial experience in clinic coordination. Proven ability to streamline operations and enhance patient experience through effective management and problem-solving. Known for strong collaboration skills and adaptability in dynamic environments, ensuring reliable and consistent results.

Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking

Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

Highly skilled and enthusiastic professional with more than 22 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

29
29
years of professional experience

Work History

Clinic Coordinator

Westmead Eye Clinic
08.2007 - Current
  • Enhanced clinic efficiency by coordinating staff schedules, ensuring optimal coverage during peak hours and breaks
  • Supervision and training of all administrative staff
  • Management of the clinic using IPMS to open and close all clinics and add new clinics
  • Contacting all patients when clinics need to be cancelled
  • Excellent communication with all staff,patients and their relatives
  • Handle all patient complains
  • reception duties when helping on (greeting , answering all phone calls,processing arrivals and departures)
  • Organizing interpreters for patients on the day or for future appointments
  • Preparation of medical records for clinics
  • Processing billing forms using Ezy Med system
  • Entering all referrals onto IPMS and service now system
  • Managing all waitlists for the clinic
  • Booking all appointments
  • Ensured compliance with healthcare regulations by staying up-to-date on industry standards and implementing necessary changes in clinic procedures.
  • Coordinated ongoing professional development opportunities for clinical staff members to stay current on advancements in healthcare practice.
  • Reduced patient wait times through effective management of patient flow and resource allocation.
  • Implemented a comprehensive training program for new staff members, resulting in quicker integration into the clinic team and increased overall performance.
  • Assisted in hiring new clinic staff members, conducting interviews and evaluating candidates based on skills and cultural fit within the team dynamic.
  • Improved patient satisfaction by streamlining the appointment scheduling process and implementing a user-friendly online booking system.
  • Contributed to the development of marketing strategies aimed at attracting new patients while retaining current clientele.
  • Oversaw maintenance of electronic health records, ensuring accuracy and confidentiality in accordance.
  • Served as a liaison between patients, insurance companies, and billing departments to resolve any discrepancies or questions regarding payment issues promptly.
  • Fostered strong relationships with local healthcare providers through open communication and collaboration, resulting in increased referral rates for the clinic.
  • Facilitated regular team meetings to discuss goals, challenges, and best practices for continued improvement in patient care quality.
  • Coordinated successful community outreach events to raise awareness about the clinic''s services and promote health initiatives.
  • Improved interdepartmental communication by initiating weekly update meetings between front office staff and clinical teams.
  • Managed a diverse range of projects within the clinic, from facility renovations to IT system upgrades, ensuring timely completion and minimal disruption to daily operations.


  • Working closely with all doctors
  • Collecting reports for HOD
  • Preparation of medical records for all clinics
  • Processing all billing forms using Ezy Med system
  • Entering all referrals on IPMS
  • Management of all waitlist
  • Booking all appointments
  • Set appointments for patients and reached out to reschedule appointments due to provider availability.
  • Assisted with documenting clinic activities and updated medical records.
  • Helped front desk staff register and process patients.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Communicated with patients, ensuring that medical information was kept private.


Administrative Officer

Westmead Centre for Oral Health
04.2002 - 06.2007
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Updated reports, managed accounts, and generated reports for company database.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Created, prepared, and delivered reports to various departments.
  • Telephone duties
  • Preparation of all medical records
  • Reception duties
  • processing of billing for patients
  • Preparation of vouchers for patient to attend private dentist
  • Relieving administration manger when on leave
  • Training of all new admin staff members
  • General office duties
  • Handling all patient complains
  • Collating reports
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Trained and supervised employees on office policies and procedures.

Nursing Assistant

Ferguson Lodge
03.2000 - 10.2002
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
  • Documented care actions by completing records and logs in medical software system.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
  • Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
  • Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
  • Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
  • Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
  • Supported patient mobility, reducing risk of falls and facilitating physical therapy exercises.
  • Enhanced patient recovery with diligent wound care and infection control practices.
  • Improved patient comfort and safety by assisting with daily living activities, such as bathing and dressing.
  • Administered medications according to prescribed schedules, contributing to effective treatment outcomes.
  • Helping on front desk when needed

Service Manager

Woolworths
06.1996 - 09.2000
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Monitored service staff performance and provided feedback for improvement.
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Implemented inventory management systems to reduce costs and increase efficiency in the service department.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
  • Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
  • Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
  • Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
  • Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Developed and maintained strong relationships with suppliers, ensuring timely delivery of parts and materials, which minimized service disruptions.
  • Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
  • Pioneered sustainability initiative within service operations, reducing waste and promoting eco-friendly practices.
  • Enhanced safety protocols for service operations, resulting in reduction in workplace accidents and ensuring compliance with regulatory standards.
  • Improved service efficiency by conducting regular training sessions for staff on latest industry standards and technologies.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Cash handling
  • Rostering
  • Customer complaints and enquries


Education

No Degree - Customer Service Cert 4 Course

Westmead Hospital
Westmead, NSW
12-2014

No Degree - Child Protection Course

Westmead Hospital
Westmead, NSW
11-2008

No Degree - Travel And Touriam

Australian College of Travel And Touriam
Sydney, NSW
01-2000

No Degree - Introduction To Paramedic Studies

Western Sydney Institute of Tafe
Penrith, NSW
11-1999

High School Diploma -

Grantham High School
Seven Hills
11-1998

Skills

  • HIPAA compliance
  • Patient confidentiality
  • Insurance verification
  • Patient care coordination
  • Appointment scheduling
  • Healthcare administration
  • Medical terminology proficiency
  • Critical thinking
  • Vital signs monitoring
  • Data coding
  • Medical billing
  • Time management proficiency
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Active listening
  • Effective communication
  • Patient safety
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Patient care assessment
  • Relationship building
  • Training and mentoring
  • Employee supervision
  • Team building
  • Self motivation
  • Professionalism
  • Employee recruitment and hiring
  • Staff supervision
  • Employee work scheduling
  • Time management abilities
  • Written communication

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 20 staff members.

Languages

Hindi
Professional Working

Timeline

Clinic Coordinator

Westmead Eye Clinic
08.2007 - Current

Administrative Officer

Westmead Centre for Oral Health
04.2002 - 06.2007

Nursing Assistant

Ferguson Lodge
03.2000 - 10.2002

Service Manager

Woolworths
06.1996 - 09.2000

No Degree - Customer Service Cert 4 Course

Westmead Hospital

No Degree - Child Protection Course

Westmead Hospital

No Degree - Travel And Touriam

Australian College of Travel And Touriam

No Degree - Introduction To Paramedic Studies

Western Sydney Institute of Tafe

High School Diploma -

Grantham High School
Janet Camilleri