Janet Gibbons
Wedderburn
Summary
Adept at streamlining operations and enhancing customer satisfaction, my tenure at Services Australia honed my problem-solving and communication skills. Recognized for exceptional teamwork and multitasking abilities, I effectively managed diverse client needs, significantly reducing wait times. Proficient in Microsoft Office, including various Federal Government software and administrative support, my contributions fostered a supportive learning atmosphere and improved service delivery.
Professional with strong background in customer service, adept at addressing client needs and resolving issues efficiently. Skilled in communication, problem-solving, and utilizing various customer service software. Known for fostering team collaboration and driving results, adaptable to changing requirements, and dependable in high-pressure environments.
Overview
23
23
years of professional experience
Work History
Customer Service Office Staff Member
Services Australia
07.2006 - 01.2025
- I my previous role I developed exceptional communication and negotiation skills. When faced with unfavourable scenarios often resulting in undesirable behaviours or actions, effective communication was key to de-escalating most situations.
- diverse clientele, effectively addressing their unique needs and expectations.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Completed data entry to record notes.
- Navigated various software programs proficiently to manage customer data and track service requests accurately.
- Collaborated with team members to maintain a positive work environment and achieve daily goals.
- Maintained detailed records of customer interactions, streamlining future communication and support efforts.
- Regularly attended professional development workshops, actively applying new techniques gained in order to enhance overall customer service performance.
- Reduced wait times for customers through efficient multitasking and prioritization skills.
- Developed comprehensive knowledge of company products and services to better assist clients with their inquiries.
- Assisted in the training and development of new staff members, fostering a supportive learning atmosphere.
- Recognized as a top performer within the team on multiple occasions due to dedication towards achieving excellent results.
- Provided empathetic guidance to customers during challenging situations.
- Coordinated effectively with other departments to resolve client concerns promptly and comprehensively.
- Implemented effective problem-solving strategies for complex customer issues, enhancing overall satisfaction levels.
- Monitored office supplies inventory regularly, placing orders in a timely manner to avoid shortages or delays.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Receptionist
Forktalk Pty Ltd
02.2002 - 06.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Education
Certificate III - School Based Education Support Officer
Miller TAFE
Miller, NSW04-2025
Skills
- Strong work ethic
- Calendar management
- File management
- Proofreading
- Report preparation
- Meeting coordination
- Maintaining Confidentiality
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Calm and professional under pressure
- Computer skills
- Organizational skills
- Microsoft office
- Administrative and office support
Timeline
Customer Service Office Staff Member
Services Australia
07.2006 - 01.2025
Receptionist
Forktalk Pty Ltd
02.2002 - 06.2006
Certificate III - School Based Education Support Officer
Miller TAFE
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