Janet Iskander

· General Patient Management e.g. Treatment plans, follow ups and coordination of lab jobs.

· Treatment coordination of patients who undertook orthodontic treatment, whilst also addressing patient concerns promptly and professionally, demonstrating empathy and excellent problem solving skills.

·Increased patient satisfaction by streamlining appointment scheduling aligning with dentist preferences to optimize appointment schedules and maximize daily patient flow, in addition to implementing efficient check-in processes for business productivity.

· Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance as well as providing comprehensive up-skilling opportunities.

· Management of Staff e.g. Rosters, Recruitment, Staff training, performance evaluations & Payroll

· Accounts receivable & Payable

· Bookkeeping with multiple software e.g. Reckon one and Xero

· Dental assisting with very high level of infection control.

· Managed the clinic budget, reducing unnecessary expenses and allocating funds for necessary improvements.

· Improved practice revenue through effective financial management and strategic cost reductions.

· Contributed to increased new patient acquisition through referrals from satisfied existing clients as a result of exceptional customer service skills.

· Streamlined insurance claims processing for faster reimbursement and improved patient experience.

· Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.

· Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their dental treatment.

· Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.

· Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.

· Liaising with internal and external stakeholders e.g. Veterans affairs, Medicare and Health funds.