Janet Llavero
Sydney,NSW
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organised and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
I am returning to the workforce with renewed energy, enthusiasm, and commitment to professional excellence after taking personal leave for family responsibilities.
Overview
25
25
years of professional experience
Work History
Customer Service and Administration Assistant
Dougherty Apartments
02.2008 - 09.2012
- Answering incoming calls
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Greeting all visitors and residents, assisting with their enquiries.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
Sales and Marketing Assistant
Royce Hotel Melbourne
02.2004 - 10.2006
- Assisted Sales and Marketing Manager and Events Manager
- Answered incoming calls to department.
- Managed customer expectations and helped navigate sales processes.
- Supported sales team by providing timely updates on inventory levels, ensuring adequate stock availability for meeting customer demands.
- Generated quotations for customers events and booking events.
- Coallated and reported Hotel vistors Feedback forms,
Customer Service Representative
AAV Imagestream
01.2000 - 04.2003
- Provided primary customer support to internal and external customers.
- Entered and invoiced orders received into the CRM system
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Contract Sales Administrator
Sun Microsystems
08.1999 - 12.1999
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contacting client when there service maintenances was up for review and when warranty was expiring.
- Sending out renewal contracts to clients.
Customer Service Representative
Film And Tape Sales
02.1988 - 08.1999
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Updated account information to maintain customer records.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Entering in 30 to 40 orders per day, following up on orders for customers, Invoicing customers.
Receptionist
Film And Tape Sales
01.1996 - 02.1998
- Maintained well-organized reception area with updated materials, contributing to welcoming environment for visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered busy central telephone system and directed calls accordingly.
- Assisted in planning of office events and meetings, ensuring smooth execution and positive outcome.
Casual Sales Assistant
Grace Bros (Myers)
09.1991 - 12.1995
- Greeted customers and helped with product questions, selections, and purchases.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used in-store system to locate inventory and place special orders for customers.
- Supported loss prevention efforts by diligently monitoring sales floor for potential theft or suspicious activities.
Education
Advanced Diploma - Micro Computers Application
Williams Business College
North Sydney06.1995
High School Diploma -
Ravenswood School For Girls
Gordon, NSW12.1993
Skills
- Purchase orders organisation
- Work Prioritization
- Training development aptitude
- Understanding Customer Needs
- Administrative Support
- Problem Resolution
- CRM system proficiency
- Report Preparation
- MS Office
- Customer Account Management
- Customer Relations
- Data Entry
- Troubleshooting
- Attention to Detail
Timeline
Customer Service and Administration Assistant
Dougherty Apartments
02.2008 - 09.2012
Sales and Marketing Assistant
Royce Hotel Melbourne
02.2004 - 10.2006
Customer Service Representative
AAV Imagestream
01.2000 - 04.2003
Contract Sales Administrator
Sun Microsystems
08.1999 - 12.1999
Receptionist
Film And Tape Sales
01.1996 - 02.1998
Casual Sales Assistant
Grace Bros (Myers)
09.1991 - 12.1995
Customer Service Representative
Film And Tape Sales
02.1988 - 08.1999
Advanced Diploma - Micro Computers Application
Williams Business College
High School Diploma -
Ravenswood School For Girls
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