Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Janet Matthews

Witchcliffe,WA

Summary

Seasoned Small Business Owner with 10 years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Store Owner/Manager

Sugarman
Margaret River, WA
01.2014 - Current
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Kept team on track by assigning and supervising activities and giving constructive feedback.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Performed daily operations such as opening and closing the store, cashiering, stocking merchandise.
  • Organized and scheduled staff to maximize efficiency in the store.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Assisted with purchasing decisions based on customer demand and current market conditions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Managed inventory levels, restocking shelves as needed.
  • Interviewed, trained and supervised employees.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Formed and sustained strategic relationships with clients.
  • Welcomed customers and offered assistance with browsing and purchasing needs.
  • Delegated work to staff, setting priorities and goals.

Cellar Door Supervisor

Stella Bella Wines
Margaret River, WA
05.2010 - 01.2022
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Attended training sessions regularly to stay up-to-date with industry best practices.
  • Maintained a professional attitude at all times while interacting with customers and staff members alike.
  • Implemented procedures that improved accuracy of customer orders.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated with others to discuss new opportunities.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Monitored stock levels and replenished merchandise as needed.
  • Counted and balanced registers.
  • Used Point of Sale register system to complete transactions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Maintained a clean working environment by regularly cleaning shelves and display cases.
  • Attracted, recruited, and trained new employees.

Cellar Door Supervisor

Xanadu Wines
Margaret River, WA
03.2004 - 06.2009
  • Made recommendations to customers to promote brand effectiveness and product benefits.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Increased repeat business using great customer service, problem-solving and conflict resolution skills.
  • Learned customer needs and desires to suggest specific product options.
  • Provided training and guidance to staff on topics such as product knowledge, customer service techniques.
  • Organized promotional events such as tastings or dinners for customers in order to build brand awareness.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained updated knowledge through continuing education and advanced training.
  • Completed day-to-day duties accurately and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Recognized by management for providing exceptional customer service.

Education

Margaret River Tafe
Margaret River

Skills

  • Business Administration
  • Sales Management
  • Budget Planning
  • Business Marketing
  • Staff Hiring
  • Sales Oversight
  • Store Maintenance
  • Customer Service
  • Employee Training
  • Driven and Determined
  • Bookkeeping
  • Purchasing and Planning
  • Sales Development
  • Customer Relations
  • Relationship Building
  • Attention to Detail

Affiliations

  • walking
  • ocean
  • bike riding

Certification

  • Driving license
  • West 1 and 2
  • Hotel manger

References

References available upon request.

Timeline

Store Owner/Manager

Sugarman
01.2014 - Current

Cellar Door Supervisor

Stella Bella Wines
05.2010 - 01.2022

Cellar Door Supervisor

Xanadu Wines
03.2004 - 06.2009

Margaret River Tafe

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Janet Matthews