Janet Pietsch

Manager/Receptionist Administrator

Mathfam Pty Ltd

Bendigo, Vic

04.2006 - 06.2024

Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Ensured compliance with regulatory requirements and industry standards.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Established processes to ensure efficient workflow throughout the organization.
Managed inventory levels to meet demand without overstocking, reducing waste.
Oversaw daily operations, maintaining efficiency and quality standards.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Resolved customer complaints and issues promptly, maintaining a positive brand image.
Negotiated contracts and agreements with vendors and suppliers to reduce costs.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delegated work to staff, setting priorities and goals.
Responded promptly to emails from customers and other departments within the organization.
Managed the distribution of incoming mail, faxes, and packages.
Maintained reception area cleanliness and tidiness.
Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
Scheduled appointments and maintained calendars for staff members.
Scheduled maintenance visits for office equipment such as computers or printers.
Assisted with administrative tasks such as data entry into company databases.
Ordered office supplies as needed and maintained inventory records.
Coordinated meetings between internal departments and external partners and clients.
Greeted visitors and customers warmly, offering refreshments as appropriate.
Adhered to company policies regarding confidentiality of sensitive information.
Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
Received parcels, routed mail and opened packages for staff.
Managed office cleaning and sanitizing to comply with infection control protocols.
Obtained and processed payments from clients for products and services.
Welcomed visitors and customers by greeting and answering or directing inquiries.

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