Janet Poulter

• Reduced legal risks by proactively monitoring changes in laws and regulations applicable to the company''s operations.
• Organized and executed in-house training sessions encompassing legal compliance and company policies, strengthening the overall understanding of internal guidelines.

Successfully completed legal compliance audits whilst

maintaining accurate records and providing timely

information.

• Answered multi-line phone system and engaged callers enquires.
• Transcribed phone messages and relayed to appropriate personnel.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Managed phone and email correspondence in addition to incoming and outgoing mail and faxes.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources, and meet taxation laws.
• Managed paper and electronic filing systems.
• Identified analysed and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Built and maintained excellent customer relationships through timely response to inquiries.
• Continually introduced methods for improving daily operations, to meet WHS laws.

managing budgets, scheduling appointments and

staff itinerary.

• Assisted coworkers and staff members with special tasks.
• Recorded and interviewed potential staff, administering transfers, terminations, changes in job classifications and merit increases.
• Interacted with vendors, contractors and professional services to receipt orders, direct activities, and communicate instructions.
• Developed and maintained a strong company culture, fostering teamwork and collaboration among staff members.
• Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
• Recruited, interviewed and hired new staff members and developed training materials for employees.
• Built soled customer bases, connections, and nurtured relationships.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits forming.
• Handled problematic customers and clients.