Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Janet Reveco Gaete

Cairns,QLD

Summary

Food and Beverage Supervisor with extensive experience at Pullman Cairns International, specializing in staff training and conflict resolution. Proven ability to enhance service efficiency and guest satisfaction through effective management of POS systems. Dedicated to providing outstanding dining experiences in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Food and Beverage Supervisor

Pullman Cairns International
Cairns, QLD
08.2023 - 05.2025
  • Supervised daily operations of food and beverage service areas.
  • Trained staff on customer service and food safety protocols.
  • Coordinated inventory management and ordering processes for supplies.
  • Ensured compliance with health and safety regulations in all areas.
  • Managed scheduling and staffing to optimize service during peak hours.
  • Resolved customer complaints efficiently to maintain satisfaction levels.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Audited cash drawers at the end of each shift to verify accuracy of transactions.
  • Trained new hires in proper food handling techniques and safety regulations.
  • Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
  • Managed scheduling of staff in accordance with budget constraints and labor laws.
  • Investigated customer complaints promptly and took corrective action as needed.
  • Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
  • Supervised cleaning activities at the end of each shift to maintain a sanitary environment.
  • Analyzed employee feedback surveys to determine areas needing improvement in the dining experience.
  • Delegated work to staff, setting priorities and goals.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.

Food and Beverage Supervisor

Beach club
Hamilton Island, QLD
03.2023 - 08.2023
  • Supervise daily operations of the restaurant and bar within a 5-star hotel environment.
  • Lead and train front of house staff to deliver exceptional guest experiences.
  • Manage rosters, team schedules, and floor planning.
  • Ensure high standards of service and guest satisfaction.
  • Handle guest feedback and resolve complaints professionally.
  • Process daily reports and coordinate with other departments,
  • Prepare and serve beverages, including cocktails and coffee.
  • Manage POS systems and process customer payments.

Food and Beverage Supervisor

The Reef House Resort
Cairns, 4878
12.2020 - 03.2023
  • Team organization and training
  • Booking management.
  • Handle customer complaints and verify satisfaction
  • Daily reporting and communication with management.
  • Take customer orders and deliver food service.
  • Prepare cocktails and coffee.
  • Process customer payments.

Bartender

Jack and Shanans
Cairns, 4878
06.2020 - 03.2021
  • Managed bar inventory and maintained stock levels efficiently.
  • Provided exceptional customer service to enhance guest experiences.
  • Crafted and served a diverse range of cocktails and beverages.
  • Collaborated with kitchen staff to coordinate food and drink orders.
  • Trained new bartenders on standard operating procedures and cocktail recipes.
  • Ensured cleanliness and organization of the bar area at all times.
  • Handled cash transactions accurately and processed credit card payments.
  • Engaged with patrons to build rapport and foster a welcoming atmosphere.
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.

Wait Staff Member

Vivo
Cairns, 4878
06.2020 - 02.2021
  • Provided prompt and friendly service to enhance customer dining experiences.
  • Managed table assignments to ensure efficient service flow.
  • Collaborated with kitchen staff to deliver accurate and timely food orders.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Handled guest inquiries and resolved issues to ensure satisfaction.
  • Processed payments accurately using the restaurant's POS system.
  • Upsold menu items through knowledgeable recommendations to guests.
  • Managed multiple tasks simultaneously while remaining organized under pressure.

Wait Staff Member

Hecho en Mexico
Melbourne , VIC
07.2019 - 03.2020
  • Take customer orders and deliver food.
  • Clean and maintain restaurant areas.
  • Prepare cocktails.
  • Process customer payments.

Education

Bachelor of Science - Political Science And Government

Diego Portales University
Santiago, Chile
03-2016

Skills

  • Strong attention to details
  • Ability to work under pressure
  • Multi-tasking
  • Proficient in POS and booking system
  • Opera system manages
  • Staff training
  • Conflict resolution

Languages

Spanish
Native/ Bilingual
English
Professional
Portuguese
Elementary

Certification

  • RSA
  • SPSS
  • Micros
  • Opera

References

References available upon request.

Timeline

Food and Beverage Supervisor

Pullman Cairns International
08.2023 - 05.2025

Food and Beverage Supervisor

Beach club
03.2023 - 08.2023

Food and Beverage Supervisor

The Reef House Resort
12.2020 - 03.2023

Bartender

Jack and Shanans
06.2020 - 03.2021

Wait Staff Member

Vivo
06.2020 - 02.2021

Wait Staff Member

Hecho en Mexico
07.2019 - 03.2020

Bachelor of Science - Political Science And Government

Diego Portales University

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Janet Reveco Gaete