Janet San

• Promoted to Co-Store Manager at the company’s flagship location due to strong leadership performance and operational results.
• Co-lead daily operations of a high-volume store, managing a team of 70 employees across multiple departments
• Confidently conducted executive walkthroughs discussing store sales vs LFL figures, best sellers and visual merchandising decisions
• Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
• Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
• Co-Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
• Evaluated employee performance through regular appraisals, providing constructive feedback and identifying opportunities for professional development.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Boosted sales performance by implementing strategic sales plans and effective team management.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed 10 store employees per day successfully in fast-paced environment through proactive communication and positive feedback.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Analyzed sales data to identify trends and adjust visual merchandising plans accordingly, maximizing revenue potential.
• Enhanced overall store appearance by applying careful consideration to product and display locations.

• First hired on as a Christmas casual in 2017 where throughout my years I worked my way up through the business and got promoted as a Store Manager in 2019
• Strong focus on sales and KPIS, reaching state targets and team daily goals.
• Setting team expectations; working with a smaller team it was a focus to create team engagement.
• Handling visual merchandising; unpacking and setting up new collections in store independently within a time frame this included both aspects of bags and jewellery.
• Completed one-on-one training with each team member to ensure growth and gaining skills.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Came onboard with Comstream as an entry level office assistant, there I proceeded to becoming apart of the Admin team for NBN installation

• Contributed to planning and coordination of 5+ installation projects completed by Comstream across various suburbs each week
• Managed technician invoicing and payroll processes to ensure accuracy and timely payments.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
• Oversaw the accurate installation of Telstra equipment and conducted thorough testing to confirm all cabling was correctly connected and operational