Janet Wong
Burnside,SA
Summary
I'm born in Hong Kong, lived In Hong Kong until 15 years old before first time moved to Adelaide in 1987 with my parent, brother and sister. I studied high school and university in Adelaide. And after finished university in 1997, I went back to HK to gain work experience there, got married and have my own family. On Jan2022, my husband, our two children and I moved back to Adelaide to live for good.
I'm fluent in speak English, Cantonese & Mandarin. And fluent in write English and Chinese. My hobby are cooking, gardening and hiking.
Overview
24
24
years of professional experience
Work History
Finanacial Planner
AIA
Hong Kong
07.2009 - 03.2021
- Drafted comprehensive financial plan to offer recommendations and supporting data.
- Continuously updated industry knowledge through professional development opportunities and staying abreast of market trends.
- Implemented strategic asset allocation models to optimize portfolio performance while minimizing risk exposure.
- Provided exceptional customer service, fostering positive word-of-mouth referrals from satisfied clients.
- Built strong relationships with clients through consistent communication and proactive portfolio updates.
- Collaborated with cross-functional teams to develop tailored solutions addressing clients'' unique financial needs and goals.
Customer Relationship Manager
HSBC
Hong Kong
04.1997 - 07.2009
- Managed customer relations on ongoing basis to maximize customer retention.
- Analyzed customer feedback to improve products and services, resulting in increased overall satisfaction levels.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
- Developed long-term relationships with customers through personalized interactions, ensuring loyalty and repeat business.
- Delivered exceptional after-sales support by maintaining regular contact with clients, ensuring their continued satisfaction with purchased products or services.
- Implemented CRM systems to track customer interactions, leading to more efficient follow-ups and enhanced customer experiences.
Education
Master Of Business Administration - Business Administration And Management
University of South Australia
Adelaide, SA12.2006
Balcelor Of Mathematical And Computer Science - Statistics
University of Adelaide
Adelaide, SA12.1995
Skills
- Leadership Qualities
- Teamwork orientation
- Client Relationship Development
- Relationship building
- Extremely organised
Language
Fluent in speak English, Cantonese and Mandarin
Fluent in write Englsih and Chinese
Hobbies
Cooking
I began to cook when I was 17 year old after my parent went back to HK and I started to cook for my sister and my brother. Although I don't have much experience on cooking before, but I do remembered that I watched cooking program on TV with my mum after school when I was young and always curious on how can different kind of food can put together and become a beautiful dish. My mum is a very good cook. And is so fortunate that she is a housewife and cook so much of the delicious food to the family everyday.
After moved into Australia, I have so much cooking opportunities and learn all the skills from TV, neighbours and do all the experiments on my brother too. And with over 30years of home cooking experience of the western and asian (especially Chinese) cooking. My creativity has improved alot and I always share my delicious meals with family and friends. And they all love it and enjoy it especially my husband and my children. And I still have a lot of passion on cooking.
Gardening
I start planting a lot of plants in my garden since we moved to our permanent home in Dec2022. There are some that grown happily and a few of them that do not have any success. During the planting process, it's all about patience and learning. And when I see the flower bloom, I'm so happy about it and the same feeling for my family too. And this is what I like about gardening
Hiking
I have hiking experience for over 6 years. I do hiking in a weekly basis with my girlfiends in HK. The hiking experience is all about staying close to the nature, having some exercise and help reduce stress and boost the mental health. In order to keep a health life, I will keep this hobby in Adelaide.
Timeline
Finanacial Planner
AIA
07.2009 - 03.2021
Customer Relationship Manager
HSBC
04.1997 - 07.2009
Master Of Business Administration - Business Administration And Management
University of South Australia
Balcelor Of Mathematical And Computer Science - Statistics
University of Adelaide